LaserJet MFP M277dw Pro: Windows installs its own printer driver after failure of wireless printer, print

It is a problem really bizzare, I will try to explain as clearly as possible what happened:

  • I have 277dw LaserJet MFP Pro, which is connected to my PC via wireless network. I installed the drivers from HP and everything worked as a watch movement - printing and scanning.
  • Yesterday, the power is out for about 30 minutes. Computer stayed on thanks to UPS, but the printer power loss.
  • Once the power was restored to the printer, printer initialized and I was able to access his page of HTTP status without problems. All the parameters of the printer has persisted. Same IP address. Printer all self-tests pass. However, I have lost the ability to print (printer shows more as an option in the print dialog boxes). Scanner works as usual, save the scan to a network folder.
  • The State of device HP icon has disappeared from the taskbar.
  • A bunch of new entries titled "NPIF7BB8E (MP Color LaserJet MFP M277dw)" appears in the Device Manager. This 'new' device appears in the Device Manager 5 times under different categories of devices (see attached screenshot). In the Event Viewer, I discovered that Windows installed for this device right when the power has been restored to the printer.
  • Under control panel-> hardware and sound-> devices and printers, all devices installed by HP are grayed out and their status is not connected.
  • Restarting the computer does not resolve this issue.

Anyone have any ideas on what is happening here? It's the second time this has happened - I was able to fix the first time by reinstalling the printer drivers. However, I don't want to have to do every time the failure. This looks like a bug in Windows or the drivers.

Thank you!

Hello

Most likely your operating system is set to automatically install the drivers, when the lost connection the WPS driver build has been added.

Try these steps and check if that helps:

  1. In Control Panel, select network and Internet.
  2. Open the network and sharing Center.
  3. Search your active network profile, it appears just below the name of the network (for example Private Network, work network)
  4. The side pane select change advanced sharing settings.
  5. In the profile category, uncheck 'automatically enable the configuration of the connected network devices '.
  6. Click on save to confirm.
  7. Devices and printers remove any element M277 printer), as well as Device Manager (remove the two original HP or WPS item, you should see is no longer the M277.)
  8. Once select start > all Apps > HP > HP Laserjet M277 and select the shortcut to reconfigure the device, it can appear as the printer software installation & connect a new printer, etc.

Hope that helps,

Shlomi

Tags: HP Printers

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