HP LaserJet Pro M127fw MFP: HP LaserJet MFP M127fw Pro will not copy or scan

Our printer is used in a small office of 15 person. Scanning and copying capabilities have suddenly stopped working. We tried the following:

  1. Shooting / disconnecting device/restart
  2. Uninstall & reinstall drivers
  3. HP Print and Scan Doctor

The HP print and Scan doctor provides these results after using the function of the difficulty of analysis:

  • Windows (WIA) Scan error: Scan process was cancelled by the user.
  • HP Twain Scan error: the scanning process was cancelled by the user.
  • HP Scan: success

Note: I have not personally cancel the process leading to errors in scanning.

When scanning:

The scan dialog shows a progress bar and pages preview 0/0.

When copying:

Displays "Calibration" with a loading screen before returning to the home menu. Usually, there is a progress bar of the item being analyzed. The scanner itself does not react/move when you press copy.

Thank you, Gemini02. We called HP and determined that the bulb was blown. We will get a replacement under warranty. I wonder if there are printers that can notify you when something like that happened, as when it is necessary to replace toner.

Tags: HP Printers

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