LaserJet Pro P1102w installation problems - USB not recognized during installation

Struggling to configure the P1102w - using the installation DVD that accompanies it, I go through the steps. When I get to ' turn on the printer, connect the USB cable to the computer ' the printer is not recognized. Is not dismiss it, he just can't get it - it is with Windows 8.1.

Tried it on another laptop running Windows 7 - same problem. The installer sat on the market "in waiting to connect to the printer via the USB port.  When you connect, Windows recognizes a USB device and tried to install the device - came with an error that could not be recognized and need to contact the manufacturer for the installation files.

Update Windows, computer rebooted several times, deleted the HP installation files and tried with drivers downloaded from HP website - same problem.

Any ideas?

I had the same problem when working on a clients computer.

(1) it has been infected by viruses, so we had to make a Virus removal on his computer.

So you want to make sure that your computer is virus-free

(2) in most Windows 8 HP computers in particular, drivers automatically installs on the computer.

Check your device manager and click on printers. It will show what is connected.

On my computer it shows printers >

HP P1102W

I had to uninstall it, to install the software. Once I did that the computer was able to recognize the USB cable.

Tags: HP HP Printers

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