less to provide your payment information, it keeps saying we have problems of processing of this information?

Similar Questions

• Error: "there is a problem with your last payment. Please update your payment information. »

  I have a subscription to the CC since April 2016 here in Germany. I pay a monthly fee through Paypal. Each month, the subscription is supposed to transfer to Adobe.

  On 21 may, I received an email from Adobe indicating that there was a problem with my method of their choice of payment.

  Visit accounts.adobe.com I saw this:

  

  Even if there is an entry on the lower right side, saying: a Bill was created may 21, there is no entry on the paypal site, saying that the money was sent.

  In the Red Panel, it says (in German), "error!" There was a problem with your last payment. Update your details of payment of your service to continue. »

  I clicked on the blue link ("update your payment information"). Then I was asked to fill out a form (name, address, etc.).

  Then this window will appear:

  

  It is said: "we could not verify your address...". "etc.

  On the bottom there are two entries that say, "your registration" (on the left), "suggested address" (on the right side).

  I chose the suggested address, then he put me on accounts.adobe.com and it seemed to work as the Panel of red error message was gone.

  But the Panel of red error message to refresh the Web site's back, so nothing was fixed.

  What's not?

  Hello

  Please contact our support for this request here https://helpx.adobe.com/contact.html

  

  I hope this helps!

• Stuck on the step "to provide your payment details.

  Hello

  I'm paying for creative cloud for individuals with annual monthly, but the step "To provide your payment details" is stuck and loading forever.

  I tried different browsers, restart the internet connection, trying different PC, without success. I need to start a project right now, but I can't buy the software?

  Help, please! Thank you!

  I had the same problem earlier today... but now it seems to work (he let me pay... now I'm waiting for my serial number...)

• Formatting problems to have a DVD disc. Keep saying I have no disc in the drive when it is clearly there.

  I want to copy pictures on a DVD. The first step is to format the drive. I followed the instructions online and insert a disc in the CD, DVD player and I continue to get a message that tells me to insert a disc when there is already one in there. If I remove the disc and try again, I get the same message.

  Hi Ronald Danilowicz,.

  1. When did you start to question?

  2. you remember to make changes to the computer before this problem?

  3. this happens with a specific disk, or all?

  I suggest you try the fix it from the link given below and check if it helps.

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  Hope the helps of information.

• How to upgrade your payment information to resume my subscription?

  Hello world

  My name is Vincent, I lost my cc a month ago and I bought plan (one year) of creative photography of Cloud for student in March, and now I can't use the Adobe package more.

  I need to update my payment and 'Plans and products' information, I have two questions:

  -Free membership Cloud creative

  -Plan of cloud photography creative Student and Teacher Edition (one year) - what happened to expire.

  
  

  The second plan would have changed for a year, I bought it in March, but it is already expired because I need to update my info . However, when you click on "manage your account", it brings me to a page where written: Project Information - & & updated adobe ID profile. Except that nothing not.

  Does anyone know how can I update this information in order to continue my subscription?

  
  

  Thank you

  
  

  Best,

  Vincent
  

  
  

  Hi Vincent,.

  It is the only option to renew his subscription from your end.

  However, if you don't get any option to change payment details please contact customer service to renew your subscription.

  Kind regards

  Vivet

• Firefox updates not - although I have OSX 10.5.8 it keeps saying I have too old a BONE. The auto-update for Firefox is grayed out. How can I update?

  I have a Mac Powerbook G4 with OS X 10.5.8. I get messages from Google that Firefox is an older version and need to update - so I went to the site of Firefox and the message said that "Unfortunately the latest version of Firefox is not compatible with the operating system of your computer. Learn more. "When I click on learn more, it is said that Firefox only works with OS X 10.5 and 10.6... the auto-Setup box to update for Firefox is grayed out and not clickable in Firefox preferences, there is no manual download I can find - how can I make Firefox recognize my OS and allow me to upgrade? Thank you very much.

  PPC Macs are not compatible with Firefox 4.0 and later versions.

  For older Mac that are not supported in Firefox 4 / 5 / 6, try TenFourFox of PowerPC running Mac 10.4.11 and 10.5.8.
  
  http://www.floodgap.com/software/tenfourfox/
  
  http://code.Google.com/p/tenfourfox/downloads/list

  Or use Firefox 3.6.22.
  
  http://www.Mozilla.com/en-us/Firefox/all-older.html

• cannot update payment information

  If I get the same thing everytime I try to reactivate my membership.

  [Reactivate membership

  
  Note: If you update your payment information.

  membership is reactivated and fees for the

  current billing cycle will be charged.
  
  We cannot process information.

  Please try again later or use a different browser. Please contact

  customer support if the problem persists. ]

  I need to update my payment information, but I can't. I tried to use other browsers and I have

  have not been able to take this step to reactivate my subscription for 2 weeks now.

  Someone has the same problem and knows how to solve?

  Hi Isa,.

  Have you tried it on another browser?

  Maybe try in a private window (Google Chrome) or private tab (Mozilla Firefox).

  Let me know if that helps!

  Kind regards

  Sheena

• You can change your payment method?

  I paid for my first month with paypal but she likes to change to pay with a card, is this possible?

  Hello

  Greetings for the day!

  You can change the method of payment by logging into your account adobe with your user ID & password and browse from the options below:

  Access Adobe account management: http://www.adobe.com/go/cc_manage_act?trackingid=KLXEI

  On the products page and Plans to select 'manage the Plan"for your active plan

  On the Plans of details of the page, click 'Edit payment details' to update your payment information

  If you still have the face of the difficulties, please send me a private message so that I can help you further.

  I'm team of billing of the Adobes.

  Kind regards

  Syed Rizvi

• How can I update my payment information?

  How can I replace old details of credit card with my new details of credit card for automatic renewal?

  Hi new credit card,

  To update your payment information, sign in to your account and www.adobe.com. Click on my products Plans & and then click on Edit next to your subscription payment details.

  Please let us know how it goes.

  Best,

  Sara

• How upgrading to firefox 32.0 when your site says I have the latest version? I have 31.0

  I get messages from Firefox on my desktop Mac update to firefox 32.0, but when I go to your site to do, it says I have the latest version. I have 31.0 on the desktop. 31.0 really is the last version for my Mac desktop? Is then 32.0 for mobile devices? Why do I get the message on my desktop Mac update?

  If you're fast enough then can only do so two small incremental updates (31 > > 33.0 32.0.3) rather than having to download and install the 33 full Firefox updated as it happens if you ignore the updates.

• My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have

  My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have no choice but to ask here for help! I need to work, I need to work now!))

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Update payment information keeps resetting

  Hey Adobe,

  I'm trying to update my payment information for my account because I started all of a sudden using the trial version of CC and I'm running out of time in like 20 days. I tried this type 15 times on the Web site, but after I updated it and I refresh the page, it gives me the message: "Oh no!" There is a problem with your recent payment. Update the details of payment for continuous service. »

  Please tell me how I can fix this or help me.

  Thank you

  Anne

  Hi Anne,.

  Please follow Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I am trying to convert my trial creative Cloud to a version of payment, but I keep blocked when the computer asks me to enter a serial number, WHERE can I FIND? Thanks for your response

  I am trying to convert my trial creative Cloud to a version of payment, but I keep blocked when the computer asks me to enter a serial number, WHERE can I FIND? Thanks for your response

  Hello

  You can check out the link below.

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Hope this will help you.

  Kind regards

  Hervé Khare

• Unable to renew the payment information - no help from adobe in 3 weeks

  When I try to launch PS CC, it is said 'license validation online status' and then a pop up that says I have to change my payment information.  Even after the update of the information available to me, I always get this pop-up.  After days of waiting for update - waiting - updated once again - I finally have contact support cat.  The first 2 times I contacted chat support (only support my CC plan offer unfortunately) they gave me the same response from cookie cutter.  They said that we have updated your stuff and it should be active within 24 hours.  It wasn't.  It isn't.

  So for the third time I contacted the support, and this time I was told that my case would be back since it was a technical problem and that I would hear technical support by email in 2 or 3 days.  After 8 days - still no answer - I went to my case management in my profile and left a message asking why do not have , I got a response and I really need this product to work because my job depends on it.  The answer for tell me that the delay was because my most recent survey updated the case that changed its priority.  wth.

  It was 3 weeks, probably more.  I can't get help to support cat.  I read a lot of this on the forums and some people seem to be getting help when they post here.  I hope someone can help me here.

  (edit - wanted to add my transcript with chat support)

  Support

  Case -0218743237 In the process with the Agent

  Access subscription Cloud creative Indiv June 5, 2016

  • June 5, 2016

    • Support agent 16:33

      De : [email protected] Hi Cara, please contact Adobe technical support. You had contacted us to tackle the problem with the activation of the subscription. Cara, we apologize for the delay in response, we see that the case has been delayed that you updated the case from your end. Please do not update the case. It will change the priority and he will be late. However, I have re-climbed the case with a high priority and you will receive the answer earlier. Thank you.

  • June 1, 2016

    • Me 02:46

      I was told to wait 2-3 days for a response by email to your support team, it has been over a week now. Access to the product that I pay is vital to my business, and I tried to get help on the subject for more than 2 weeks.

• 24 may 2016

• Support agent 20:44

  De : [email protected] Hi Cara, please contact Adobe customer service. This message is in response to your speech on the issue of subscription access. Cara, I wish to inform you that I passed your request to our next level support team to check the case and help you accordingly. Once we receive a response from our team following levelsupport, we will answer you by e-mail. We apologize for the extra time that it might take. It was a pleasure to help you today. You may receive an e-mail that will contain a link to fill out an optional questionnaire to provide feedback on our conversation today. The survey takes less than 2 minutes to complete and I would appreciate your comments. Please do not hesitate to contact us for assistance. We are available 7 days a week, 24 hours a day. Thank you.

• • Me 20:17

    I've updated my payment method, my products will not always turn on. I waited a few days and tried to update a different card. In Wh it would not yet be activated, I contacted support. After reviewing my info, I was told by a rep that it would be resolved within 24 hours. I waited 2 days and tried again. Still nothing. I contacted the support for the second time and told me the same thing as the first time. Still no. case #0218729936

Hello Cara,

I apologize for the experience you had with the support.

I am reviewing your case and will intensify to the concerned team and they will be reaching out to you with the resolution on the priority.

Kind regards

Sheena