Levels of HP C7280 ink & put cartridge software/driver?

Since the day one on my renovated with printer all-in-One extended warranty C7280 cartridge estimated ink level have indicated/felt empty.  At the time and after replacing the printer once again I finally learned by a supervisor of the support phone HP that the factory provided ink cartridges were special and because they were not full, first, estimated ink levels would be would not read.  so... I waited and waited and finally black ink ran out and I replaced it with a new cartridge in date, which worked well but unfortunately its estimate of read ink level empty too.  so... I continued to wait and finally Magenta and Light Magenta down dry and I replaced with cartridges date and still none of the ink level estimates register.

Although I suspect something wrong with the printer along the cause is it possible I neglected/was unaware of a simple fix to get these read levels now?

I read the levels of ink directly from the screen on the printer.  No need to use the software Connectivity PC side.  Besides, because of other unresolved problems I uninstalled software applications and uses only the drivers.  This leads to the second question/problem...

After the support of futile attempts to fix wireless phone another supervisor told me that HP has been in the weeks, releasing an update of the v12 for my printer software.  He had lied because this v12 software released on other printers, but not the C7280 and its nearest summer for one year.  I would like to know if anyone knows what are the intentions of HP?  V12 will be always available for the C7280?

Unfortunately, with HP I found it much easier to ignore the problems I had and work around them then spend time futile with offshore technical support.  What a WASTE of the industry does discover offshore support at low cost.  They got what they paid for and we had trouble.

Progress...  There is a simple solution for ink cartridge levels is displayed not correctly - only vacuum for the last 10 months.  However, there was no reason given as to why HP does.  A few days ago, a phone tech took me by making a hard printer factory reset where you unplugged the uinit, then all by pressing the "6" and keys ' # ' plug the power back in.  For the first time that the ink levels read their correct estimates and the self-assessment report showed these values too.

Unfortunately with the fluid level reading this thread to find out that 3 of the 6 spare ink cartridges I bought 10 months ago and had to start using some 2 months ago where not full.  In fact the yellow cartridge I replaced two days ago to read only 53% full immediately.

I tried to get HP to compensate me for these three cartridges partially filled and finally spoke to a support engineer in the United States without result.  However she told me that these renovated C7280 printers have been sent with the function of liquid ink level disabled on purpose but did not say why.  She said that the early support should have reset the printer 10 months ago, I agree.

In the end, Office Max, where I bought the original printer, exchanged the three ink and cartridges for the first time the icons on the screen of the printer ink cartridge all disappeared.  In fact, I thought it was now a new problem, but apparently that's normal when all cartridges are more than 50% or so full - at least that's what said this same technical support engineer.  And for the first time, the self-assessment report has listed all levels of ink to 100%.  Is everything working now?  Time will tell.

(So restore the printer to Ethernet and using only the printer drivers base v 10 [no printer installed software apps] I don't have to reset the router periodically during print jobs wouldn't last and I feel a printer real reliability back finally.)  It's also I think as my first post here in the forum HPs I checked "resolved."  Also...  I do not work for HP... "and do not like their offshore phone support).

Message edited by Star 06/08/2009 08:46

Tags: HP Printers

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