LifeCam HD - 5000 Driver does not install

Xindows XP Professional Version 2002 SP3

I started with Lifecam 3.0 disc without success. I uninstalled and reinstalled several times. Now, I installed Lifecam 3.5, the download being Microsoft unsuccessfully. When I go to the Device Manager and try to update the driver, I get the error:

There was a problem installing this hardware:

HD-5000 - Microsoft LifeCam

An error occurred during the installation of the device:

The driver for this device is missing a necessary entry. Maybe it's because the file INF was written for Windows 95 or later. Contact your hardware vendor.

Of course, the error makes no sense. The camera works very well for Skype and other purposes under the Ubuntu OS, but nothing for windows. Is there another driver? Every driver in the folder program files files are for VX cameras.

Any thoughts?

Hi mtstaud,

1. did you of recent changes on the computer?

2. What is the error code in the device for the LifeCam Manager?

Method 1

See the link below and try the steps mentioned to update drivers manually and registry entries, check if it works.

Troubleshoot failures to find the new LifeCam hardware

http://support.Microsoft.com/kb/929087

As mentioned in the article above of Microsoft to install the updated drivers, make sure that you select the correct camera model.

Method 2

If the previous step fails, and then connect to another computer and check if it works.

For further assistance, you can contact Microsoft hardware support.

http://support.Microsoft.com/hardware

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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