Lightroom exported CC JPG file format not valid

I had two clients today say that files I sent them (exported from Lightroom) wouldn't upload to their Web site due to an invalid file type being, it was the mistake, they got when you try to download. Initially, I thought it was just something on their end because the two were not very computer savvy. However, after thinking about this I realized these my first two projects since the upgrade to Lightroom CC. I double checked all my settings export everything seems the same to me and I use the same workflow I always do. I can't test it myself as I don't have access to the sites they were using. I'm curious to know if anyone has had problems with JPG exported, or there may be a setting I missed somewhere?

I opened the peak of the sample into 12 Mac and Windows programs and uploaded to Flickr and Zenfolio, and none complained (see list below).  I looked at the file with Exiftool and added some examples of metadata - Exiftool usually issues a warning if the file format is not strictly conform to the standards.

So this peut be a case where the file produced by LR strictly conform to the industry standards but has a domestic provision which is not usually used, tripping a software that does not properly implement the standards.  It already happened at least once in the previous versions of LR, and Adobe changed LR to avoid the problem.   I see hints of this possibility in the dump Exiftool - JPEGs produced by LR CC have 102 unused after the TIFF header bytes, while typical JPEGs do not have these unused bytes.

You can test this hypothesis very quickly: open the sample peak in the CC of Photoshop (or another editor if you don't have Photoshop) and save it on with Save as the same level of quality.  (Other programs don't usually write these bytes unused header.)   Ask your customers to try to download this version.

In addition, ask your customers for the exact error message (letter for letter) and the software that powers their Web sites.   That could give better clues.

Mac: Preview, Photoshop, 2014 CC utility ColorSync, Firefox, Chrome, Lattice, brush, Safari, Word

Windows 8.1: Files overview of the Explorer solutions, Irfanview, paint, Windows Photo Viewer

Online services: Flickr, Zenfolio

Tags: Photoshop Lightroom

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