loading itunes - I have "a problem with this Windows Installer package"

When I connect my iPhone to my computer, I get a message from iTunes saying:

"The iphone is useless because it requires iTunes version 10.5 or later. Go to iTunes to download the latest version»

When I'm on ITunes and try and download the latest version, it says

"There is a problem with this Windows Installer package. A program required fo this installation to complete could not be run. Contact your supplier of staff or the package of support ".

Hi CissyHardy,

Follow these methods.

Method 1: Uninstall and reinstall iTunes and check.

http://support.Apple.com/kb/HT1925

Method 2: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.

After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

(a) click Start, run.

(b) type msconfigand click OK.

(c) the System Configuration Utility dialog box appears.

(d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

(e) when you are prompted, click on restart to restart the computer.

If the problem persists, you can contact Apple support for more help and information.

http://support.Apple.com/kb/HE57

Tags: Windows

Similar Questions

Maybe you are looking for