Log to troubleshoot Full Sail University

I have a subscription through my full sail University and tried to download Photoshop thanks to my mac, but whenever I run the creative cloud application, it says I have an available update. I clicked on install now and automatically ask for username and password, but doesn't let me log in with the same password and username that I use to connect to the website of creative cloud online, via a chrome tab. This error message appears as soon as I click on cancel, BLAH pop up username and password box. (Office Augsburg cloud was unable to update the CODE of ERROR: 1000) How can I connect to my account?

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