Logon failure creative Desktop App

If I connect on the creative Cloud Desktop App, I became "connected, log in to continue. I reinstalled the cloud twice, but nothing changes. Connection with my browser with the same Userdata works very well.

I use creative cloud on my Windows PC with version 8.1. I hope someone could help me, I can't update all my programs.

Thank you, Sophie

Hello Sophie,.

It is a popular bug.

1. you must go to Windows Explorer (WIN + E)

2 follow the folder: user-> YOUR username-> AppData-> Local-> Adobe-> OOBE (if hidden: press ALT-> go to 'extras'-> "folderoptions" click on the "View" tab and turn on the radio "see the hidden files,...) "

3. delete the file (close before all the Adobe programs) opm.db

4 restart your CC App

Tags: Adobe

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