LR CC license suddenly
Hi all. While working on some wedding plans this morning, I had a quick glance for the mist the slider, but his party! It seems now that I have a perpetual copy of lightroom instead of the CC version that I pay each month.
Any ideas?
Version of Lightroom: 6.6.1 [1083169]
License: Perpetual
Operating system: Windows 10
Version: 10.0
Application architecture: x 64
System architecture: x 64
But it's okay what is called the icon. It matters only what version you have when you launch the software, and you declare that, when you launch the software, it shows that Lightroom 6.6.1.
What happens if you open the creative Cloud application, sign out of Lightroom and then reconnect and start Lightroom, do you have the creative Cloud version?
Tags: Photoshop Lightroom
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I worked with a license for more than a year and a half. It should expire in October 2016 but my cc told me all of a sudden I do not have a license and my trial is over. How can I fix it
Hello
Your Forum ID associated email address shows no subscription associated with it. Make sure you use the right email address to connect to cc.
You can also have a look at the following links for that matter.
Stop Creative Cloud 2015 to return to the mode of trial
The activation and deactivation of Adobe problems
Adobe Creative products Cloud launch mode test on non-English operating systems
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Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
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Acrobat license expired trial or renew the expired subscription
Guinot
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I have a license valid number cs6. Now, I suddenly have a trial period!
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Hi MB_design,
Please specify you get the exact error message? Were the software works well before? Have you made any recent changes in your machine? With the trial license screen you see no possibility of this software license, if yes click on login and enter the serial number to activate the software.
Kind regards
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Re: My Adobe CS6 suddenly expired license
Total SCAM. Like everyone, I bought CS6 three years ago. I disabled it from an old laptop and when I tried to reinstall on a new laptop I got notice that my product key has been revoked. After nearly 3 hours back and forth, including providing proof of purchase (it was a challenge because 3 years ago), I was assured that my license agreement was "perpetual", but that they could not reactivate or give me a new product key. Then they Adobe rep said it was a counterfeit copy that was BS. Then he (Sumat) says that the company I bought the product wasn't "authorized dealer Adobe." I contacted the company during a chat, and they confirmed that they are. Then when I asked to speak to a supervisor he gave me a number to call. I called him. After another long go round they told me they couldn't help me, but the 'cat' operator would reactivate my code. I went back to the cat and they kept giving me the runaround and do not resolve the issue. Completely dishonest and fraudulent business practices to the customer. If there is a class action against Adobe I want to be a part. I saved my chat logs and would be happy to offer them as proof that Adobe is scamming customers.
Branch to a new discussion in the last update carried out since January 2016.
Magma2 I'm sorry that you're having trouble using your serial number of Creative Suite 6. Have you been able to register the serial number under your account? You can find details on how to locate and register, your serial number of Creative Suite 6 to find your serial number .
Also, you said that you were in contact with our support team. You have a case number of your interaction that I can refer?
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I'm really looking for help
Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
-http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
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Acrobat 9 Pro - working fine until this sudden license problem today?
My daughter has used Adobe CS4 Premium including Acrobat 9 Pro on a laptop so far. He has worked with Mac OS 10.10. and also with 10.11.1 without restriction. Also the regular updates worked fine.
Today it again and get the following message was confusing... "The license for this product no longer works."
In my AdobeID account nor in him is Adobe CS4 or Acrobat listed as product?
It is not the first time have license issues. A few years ago there was also a problem, and we got a new serialNo.
We tried it on the desk (without an internet connection, MacOS 10.11.1) - it works fine.
What is the Adobe solution?
Sincerely, Marco
Hi Macro,
Could you please check the link of the KB doc and try to license error troubleshooting steps:
https://helpx.Adobe.com/x-productkb/global/error-licensing-stopped-Mac-OS.html
Let me know if this helps.
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Suddenly, she considers the invalid key in spite of owning for almost 3 years. Anything I can do to make it work again?
Hello
My apologies for the inconvenience, please see the following links:
Warning: "Adobe software real failure of Validation...". » | Windows
Failure audit download or installation. CS6
Let us know if that helps.
Kind regards
Bani
-
We have the program installed on a desktop computer and a laptop computer. I am able to open existing files, but not create new ones on the laptop. I can't do it on the desk.
Refer to the links below:
Error: "License has stopped working". Windows
Error "Licensing has stopped working". Mac OS
I hope this helps.
Thank you
Varun
-
I need help
Adobe is a company... what program do you mean?
Some general information for a subscription of cloud
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
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This week my MacBook Pro 13 inch (end 2011) started to run slowly. The slowdown mainly occurs during internet browsing. I tried clearing my cache, reset my SMC and read other similar topics and followed their advice.
I just finished a report of entrecheck and is as below. Any advice would be greatly appreciated. Caveat limited computer knowledge:
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-29 14:12:50
Download EtreCheck from https://etrecheck.com
Time 03:30
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
Description:
MacBook Pro suddenly started running slow - especially during navigation on internet
MacBook Pro (13 inch, late 2011)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro8, 1
1 2.4 GHz Intel Core i5 processor: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 373
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X Yosemite 10.10.5 (14F1909) - since startup time: less than an hour
TOSHIBA MK5065GSXF disk0: (500,11 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
Macintosh HD (disk 1) /: 498,88 go-go (319,46 free)
Encrypted AES - XTS unlocked
Storage of carrots: disk0s2 499.25 GB Online
HL-DT-ST DVD - RW GS31N)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. Apple keyboard / Trackpad
Apple Inc. BRCM2070 hub.
Apple Inc. Bluetooth USB host controller.
Computer, Inc. Apple IR receiver.
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/ Library/Extensions
[loading] com.xxxchurch.x3nke (1.0.3 - SDK 10.8 - 2016-07-27) [Support]
/ System/Library/Extensions
com.palm.ClassicNotSeizeDriver [no charge] (3.2.1 - 2016-07-27) [Support]
com.seagate.driver.PowSecDriverCore [no charge] (5.0.1 - 2016-07-27) [Support]
/ System/Library/Extensions/Seagate storage Driver.kext/Contents/PlugIns
com.seagate.driver.PowSecLeafDriver_10_4 [no charge] (5.0.1 - 2013-11-10) [Support]
com.seagate.driver.PowSecLeafDriver_10_5 [no charge] (5.0.1 - 2013-11-10) [Support]
com.seagate.driver.SeagateDriveIcons [no charge] (5.0.1 - 2013-11-10) [Support]
[loading] com.paragon.NTFS.auth.plist (2010-03-18) [Support]
[loaded] 5 tasks of Apple
[loading] 147 tasks Apple
[operation] 60 tasks Apple
[loaded] 45 tasks Apple
[loading] 139 tasks Apple
[operation] 79 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-07-15) [Support]
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-07-14) [Support]
[loading] com.google.keystone.agent.plist (2016-07-12) [Support]
[loading] com.oracle.java.Java - Updater.plist (2015-02-18) [Support]
[operation] com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loading] com.adobe.agsservice.plist (2016-06-08) [Support]
[loading] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loading] com.google.keystone.daemon.plist (2016-07-12) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2011-03-14) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2015-02-18) [Support]
[operation] com.x3.x3daemon.plist (2015-01-06) [Support]
[failure] com.adobe.ARM. [...]. plist (2010-12-12) [Support]
[loading] com.adobe.ARM. [...]. plist (2015-03-03) [Support]
com.apple.FolderActions.enabled.plist [no charge]
com.apple.FolderActions.folders.plist [no charge]
[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-03-01) [Support]
[ongoing] com.etresoft.EtreCheck.20480
[loading] 377 tasks Apple
[operation] 157 tasks Apple
SharePointBrowserPlugin: 14.5.4 - SDK 10.6 (2015-09-08) [Support]
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-17) [Support]
Default browser: 600 - SDK 10.10 (2015-12-03)
Flip4Mac WMV Plugin: 2.4.1.4 (2012-02-08) [Support]
OfficeLiveBrowserPlugin: 12.3.0 (2011-07-28) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-07-15) [Support]
AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-17) [Support]
FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-26) [Support]
Silverlight: 4.0.60831.0 (2012-02-08) [Support]
QuickTime Plugin: 7.7.3 (2016-07-27)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-26) obsolete! Update
CitrixICAClientPlugIn: 11.2.0 (2010-08-23) [Support]
eMusicRemote: unknown (2010-02-12) [Support]
AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-17) [Support]
CouponPrinter-FireFox_v2: Version 1.1.7 - SDK 10.5 (2012-06-24), [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2008-10-28)
eMusic: unknown (2010-02-12)
JavaAppletPlugin: Java 8 update 91 build 14 (2016-05-31) check the version of
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
fbplugin_1_0_3: unknown (2010-02-26) [Support]
Citrix Online plugin (2010-08-23) [Support]
Flash Player (2016-04-15) [Support]
Flip4Mac WMV (2011-11-22) [Support]
Java (2016-05-31) [Support]
Paragon NTFS for Mac® OS X (2010-03-18) [Support]
Perian (2011-07-23) [Support]
X 3 Watch (2015-03-25) [Support]
Skip system files: No.
Mobile backups: WE
Automatic backup: YES
Volumes to back up:
Macintosh HD: Disc size: 498,88 GB disc used: 179,42 GB
Destinations:
LaCie [Local]
Total size: 249,90 GB
Total number of backups: 3
An older backup: 17/02/15, 12:39 AM
Last backup: 27/07/16, 12:44
Backup disk size: too small
Backup size GB 249,90 < (disc 179,42 GB X 3)
68% mdworker (8)
17% SDM
6% Google Chrome Helper (10)
5% WindowServer
2% fontd
Top of page process of memory: ⓘ
1.37 GB Google Chrome Helper (10)
Kernel_task 432 MB
143 MB Google Chrome
Mdworker (8) 127 MB
Com.apple.WebKit.WebContent (2) 94 MB
138 MB free RAM
3.86 GB used RAM (954 MB Cache)
Used Swap 0 B
July 29, 2016, 14:11:16 /Library/Logs/DiagnosticReports/x3d_2016-07-29-141116_[redacted].crash
/private/etc/.x3/X3D
July 29, 2016, 14:11:02 /Library/Logs/DiagnosticReports/x3d_2016-07-29-141102_[redacted].crash
July 29, 2016, 14:09:23 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140923_[redacted].crash
July 29, 2016, 14:08:18 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140818_[redacted].crash
July 29, 2016, 14:07:55 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140755_[redacted].crash
July 29, 2016, 14:07:52 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-07-29-140752_[redacted].crash
com.etresoft.EtreCheck - /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck
July 29, 2016, 14:07:44 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140744_[redacted].crash
July 29, 2016, 14:07:27 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140727_[redacted].crash
July 29, 2016, 14:06:39 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140639_[redacted].crash
July 29, 2016, 14:06:30 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140630_[redacted].crash
July 29, 2016, 14:06:22 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140622_[redacted].crash
July 29, 2016, 14:06:06 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140606_[redacted].crash
July 29, 2016, 14:05:57 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140557_[redacted].crash
July 29, 2016, 14:05:49 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140549_[redacted].crash
July 29, 2016, 14:05:41 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140541_[redacted].crash
July 29, 2016, 14:05:24 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140524_[redacted].crash
July 29, 2016, 14:05:16 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140516_[redacted].crash
July 29, 2016, 14:05:07 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140507_[redacted].crash
July 29, 2016, 14:04:58 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140458_[redacted].crash
July 29, 2016, 14:04:12 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140412_[redacted].crash
July 29, 2016, 14:04:03 /Library/Logs/DiagnosticReports/x3d_2016-07-29-140403_[redacted].crash
July 29, 2016, 13:53:48 Self test - passed
July 29, 2016, 01:12:55 PM/Library/Logs/DiagnosticReports/Google Chrome_2016-07-29-131255_ [redacted].cpu_resource.diag [details]
/ Applications/Google Chrome Chrome.app/Contents/MacOS/Google
July 29, 2016, 12:43:17 ~ / Library/Logs/DiagnosticReports/com.apple.internetaccounts_2016-07-29-124317_ [redacted] .crash
/System/Library/PrivateFrameworks/InternetAccounts.Framework/versions/A/XPCServ ices/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
July 29, 2016, 12:36:39 /Library/Logs/DiagnosticReports/x3d_2016-07-29-123639_[redacted].crash
July 29, 2016, 12:36:21 /Library/Logs/DiagnosticReports/x3d_2016-07-29-123621_[redacted].crash
July 29, 2016, 12:36:06 /Library/Logs/DiagnosticReports/x3d_2016-07-29-123606_[redacted].crash
July 29, 2016, 12:28:42 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122842_[redacted].crash
July 29, 2016, 12:28:32 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122832_[redacted].crash
July 29, 2016, 12:28:23 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122823_[redacted].crash
July 29, 2016, 12:28:15 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122815_[redacted].crash
July 29, 2016, 12:28:06 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122806_[redacted].crash
July 29, 2016, 12:27:50 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122750_[redacted].crash
July 29, 2016, 12:27:41 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122741_[redacted].crash
July 29, 2016, 12:27:32 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122732_[redacted].crash
July 29, 2016, 12:27:24 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122724_[redacted].crash
July 29, 2016, 12:27:08 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122708_[redacted].crash
July 29, 2016, 12:26:59 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122659_[redacted].crash
July 29, 2016, 12:26:51 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122651_[redacted].crash
July 29, 2016, 12:26:42 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122642_[redacted].crash
July 29, 2016, 12:26:26 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122626_[redacted].crash
July 29, 2016, 12:26:17 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122617_[redacted].crash
July 29, 2016, 12:26:09 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122609_[redacted].crash
July 29, 2016, 12:26 /Library/Logs/DiagnosticReports/x3d_2016-07-29-122600_[redacted].crash
July 27, 2016, 12:03:05 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120305_[redacted].crash
July 27, 2016, 12:02:57 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120257_[redacted].crash
July 27, 2016, 12:02:47 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120247_[redacted].crash
July 27, 2016, 12:01:43 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120143_[redacted].crash
July 27, 2016, 12:01:30 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120130_[redacted].crash
July 27, 2016, 12:01:14 /Library/Logs/DiagnosticReports/x3d_2016-07-27-120114_[redacted].crash
July 27, 2016, 11:55:29 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115529_[redacted].crash
July 27, 2016, 11:54:47 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115447_[redacted].crash
July 27, 2016, 11:53:35 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115335_[redacted].crash
July 27, 2016, 11:52:39 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115239_[redacted].crash
July 27, 2016, 11:52:07 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115207_[redacted].crash
July 27, 2016, 11:50:59 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115059_[redacted].crash
July 27, 2016, 11:50:43 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115043_[redacted].crash
July 27, 2016, 11:50:34 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115034_[redacted].crash
July 27, 2016, 11:50:09 /Library/Logs/DiagnosticReports/x3d_2016-07-27-115009_[redacted].crash
July 27, 2016, 11:48:07 /Library/Logs/DiagnosticReports/x3d_2016-07-27-114807_[redacted].crash
July 27, 2016, 11:47:58 /Library/Logs/DiagnosticReports/x3d_2016-07-27-114758_[redacted].crash
July 27, 2016, 11:47:33 /Library/Logs/DiagnosticReports/x3d_2016-07-27-114733_[redacted].crash
July 27, 2016, 11:47:24 /Library/Logs/DiagnosticReports/x3d_2016-07-27-114724_[redacted].crash
July 26, 2016, 16:02:11 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160211_[redacted].crash
July 26, 2016, 16:02:02 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160202_[redacted].crash
July 26, 2016, 16:01:52 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160152_[redacted].crash
July 26, 2016, 16:01:43 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160143_[redacted].crash
July 26, 2016, 16:01:35 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160135_[redacted].crash
July 26, 2016, 16:01:19 /Library/Logs/DiagnosticReports/x3d_2016-07-26-160119_[redacted].crash
Start inSafe Mode and see if the problem persists?
Restart now ' shift '.
(Wait to take more time to start in this way because it runs a check of directory first.)
Also give it some time after the start because it is running maintenance routines at the beginning.
-
MacBook Pro mid-2009 suddenly slow
I need to replace my computer, or double the RAM work? Everything is suddenly slower and the "beach ball" appears more and more often.
I ran EtreCheck, but not anything about the significance of the results.
Hardware information: ⓘ
MacBook Pro (15-inch, 2.53 GHz, mid 2009)
[Technical details] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 4
1 2.53 GHz Intel Core 2 Duo CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 40
Video information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
System software: ⓘ
OS X El Capitan 10.11.4 (15E65) - since the starting time: 12 hours
Disk information: ⓘ
Hitachi HTS545032B9SA02 disk0: (320,07 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 319,21 go-go (274,24 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
MATSHITADVD-R UJ-868)
USB information: ⓘ
Built-in ISight from Apple Inc..
Card reader Apple
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Goalkeeper: ⓘ
Mac App Store and identified developers
Launch system officers: ⓘ
[loaded] 8 tasks Apple
[loading] 160 tasks Apple
[operation] 58 tasks Apple
[killed] 12 tasks Apple
12 killed process lack of RAM
Demons of launch system: ⓘ
[loaded] 46 tasks Apple
[loading] 162 tasks Apple
[operation] 74 tasks Apple
[killed] 7 tasks Apple
7 killed process lack of RAM
Launch officers: ⓘ
[failure] com.canon.MFManager.plist (2012-05-22) [Support]
[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
Launch of the demons: ⓘ
[loading] com.adobe.fpsaud.plist (2016-05-09) [Support]
com.DYMO.pnpd.plist [no charge] (2011-08-31) [Support]
[operation] com.fitbit.galileod.plist (2013-10-22) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
Launch User Agents: ⓘ
[not] [email protected]- SharedServices.Agent.plist
Other applications: ⓘ
[ongoing] com.DYMO.pnpd
[ongoing] com.etresoft.EtreCheck.127072
[ongoing] com.HP.devicemonitor
[loading] 419 tasks Apple
[operation] 155 tasks Apple
[killed] 18 tasks Apple
Internet Plug-ins: ⓘ
DYMO NPAPI Addin: 1.0 (2011-08-31) [Support]
Default browser: 601 - SDK 10.11 (2016-04-13)
Flip4Mac WMV Plugin: 2.4.4.2 (02 / 02/2013) [Support]
Web of Google Earth plugin: 7.1 (2013-07-12) [Support]
DYMO Safari Addin: Unknown (2011-08-31) [Support]
RealPlayer Plugin: unknown
FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
Silverlight: 5.0.61118.0 - SDK 10.6 (2015-09-03) [Support]
QuickTime Plugin: 7.7.3 (2016-04-13)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
iPhotoPhotocast: 7.0 (2010-06-27)
SharePointBrowserPlugin: 14.3.9 - SDK 10.6 (2015-10-25) [Support]
CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2015-09-03) [Support]
RL Secure Layer plugin: Unknown - SDK 10.5 (2013-01-22) [Support]
JavaAppletPlugin: 15.0.1 - version Check SDK 10.11 (2012-06-17)
The internet user Plug-ins: ⓘ
ContentManager: unknown
RocketEngine: unknown
UploadManager: unknown
3rd party preference panes: ⓘ
Flash Player (2016-05-09) [Support]
Time Machine: ⓘ
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Macintosh HD: Disc size: 319,21 GB disc used: 44,98 GB
Destinations:
My backups [Local]
Total size: 999,83 GB
Total number of backups: 1
An older backup: 2016-01-27, 12:19
Last backup: 2016-01-27, 12:19
Size of backup drive: Excellent
Backup size 999,83 GB > (disk size 319,21 GB X 3)
Top of page process CPU: ⓘ
5% WindowServer
kernel_task 2%
0% fontd
0% askpermissiond
Top of the process of memory: ⓘ
Kernel_task 466 MB
Mdworker (9) 238 MB
Finder 94 MB
90 MB mds_stores
Spotlight 82 MB
Information about virtual memory: ⓘ
159 MB free RAM
4.09 GB used RAM (907 MB cache)
16 MB of Swap used
Diagnostic information: ⓘ
14 may 2016, 18:48:21 self test - passed
May 14, 2016, 13:03:23 ~/Library/Logs/DiagnosticReports/Preview_2016-05-14-130323_[redacted].crash
com.apple.Preview - /Applications/Preview.app/Contents/MacOS/Preview
May 14, 2016, 10:59:08 /Library/Logs/DiagnosticReports/firefox_2016-05-14-105908_[redacted].cpu_resour ce.diag [details]
/Applications/Firefox.app/Contents/MacOS/Firefox
May 14, 2016, 06:56:56 /Library/Logs/DiagnosticReports/firefox_2016-05-14-065656_[redacted].cpu_resour ce.diag [details]
May 13, 2016, 10:20:48 /Library/Logs/DiagnosticReports/firefox_2016-05-13-102048_[redacted].cpu_resour ce.diag [details]
May 12, 2016, 14:26:35 /Library/Logs/DiagnosticReports/firefox_2016-05-12-142635_[redacted].cpu_resour ce.diag [details]
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-15 07:23:10
Download https://etrecheck.com EtreCheck
Time 02:43
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click the [details] links for more information on this line.
: Another problem
Description:
Slow response when opening applications. Caps lock is locked.
Hardware information: ⓘ
MacBook Pro (15-inch, 2.53 GHz, mid 2009)
[Technical details] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 4
1 2.53 GHz Intel Core 2 Duo CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 40
Video information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
System software: ⓘ
OS X El Capitan 10.11.4 (15E65) - since the starting time: 12 hours
Disk information: ⓘ
Hitachi HTS545032B9SA02 disk0: (320,07 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 319,21 (Go 274,22 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
MATSHITADVD-R UJ-868)
USB information: ⓘ
Built-in ISight from Apple Inc..
Card reader Apple
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Goalkeeper: ⓘ
Mac App Store and identified developers
Launch system officers: ⓘ
[loaded] 8 tasks Apple
[loading] 161 tasks Apple
[operation] 57 tasks Apple
[killed] 12 tasks Apple
12 killed process lack of RAM
Demons of launch system: ⓘ
[loaded] 46 tasks Apple
[loading] 162 tasks Apple
[operation] 74 tasks Apple
[killed] 7 tasks Apple
7 killed process lack of RAM
Launch officers: ⓘ
[failure] com.canon.MFManager.plist (2012-05-22) [Support]
[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
Launch of the demons: ⓘ
[loading] com.adobe.fpsaud.plist (2016-05-09) [Support]
com.DYMO.pnpd.plist [no charge] (2011-08-31) [Support]
[operation] com.fitbit.galileod.plist (2013-10-22) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
Launch User Agents: ⓘ
[not] [email protected]- SharedServices.Agent.plist
Other applications: ⓘ
[ongoing] com.DYMO.pnpd
[ongoing] com.etresoft.EtreCheck.127072
[ongoing] com.HP.devicemonitor
[loading] 423 tasks Apple
[operation] 153 tasks Apple
[killed] 17 tasks Apple
Internet Plug-ins: ⓘ
DYMO NPAPI Addin: 1.0 (2011-08-31) [Support]
Default browser: 601 - SDK 10.11 (2016-04-13)
Flip4Mac WMV Plugin: 2.4.4.2 (02 / 02/2013) [Support]
Web of Google Earth plugin: 7.1 (2013-07-12) [Support]
DYMO Safari Addin: Unknown (2011-08-31) [Support]
RealPlayer Plugin: unknown
FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
Silverlight: 5.0.61118.0 - SDK 10.6 (2015-09-03) [Support]
QuickTime Plugin: 7.7.3 (2016-04-13)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
iPhotoPhotocast: 7.0 (2010-06-27)
SharePointBrowserPlugin: 14.3.9 - SDK 10.6 (2015-10-25) [Support]
CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2015-09-03) [Support]
RL Secure Layer plugin: Unknown - SDK 10.5 (2013-01-22) [Support]
JavaAppletPlugin: 15.0.1 - version Check SDK 10.11 (2012-06-17)
The internet user Plug-ins: ⓘ
ContentManager: unknown
RocketEngine: unknown
UploadManager: unknown
3rd party preference panes: ⓘ
Flash Player (2016-05-09) [Support]
Time Machine: ⓘ
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Macintosh HD: Disc size: 319,21 GB disc used: 44,99 GB
Destinations:
My backups [Local]
Total size: 999,83 GB
Total number of backups: 1
An older backup: 2016-01-27, 12:19
Last backup: 2016-01-27, 12:19
Size of backup drive: Excellent
Backup size 999,83 GB > (disk size 319,21 GB X 3)
Top of page process CPU: ⓘ
5% WindowServer
kernel_task 2%
0% fontd
0% askpermissiond
Top of the process of memory: ⓘ
512 MB kernel_task
152 MB mdworker (6)
90 MB mds_stores
90 MB Finder
Spotlight 82 MB
Information about virtual memory: ⓘ
206 MB free RAM
4.05 GB used RAM (885 MB cache)
15 MB used Swap
Diagnostic information: ⓘ
14 may 2016, 18:48:21 self test - passed
May 14, 2016, 13:03:23 ~/Library/Logs/DiagnosticReports/Preview_2016-05-14-130323_[redacted].crash
com.apple.Preview - /Applications/Preview.app/Contents/MacOS/Preview
May 14, 2016, 10:59:08 /Library/Logs/DiagnosticReports/firefox_2016-05-14-105908_[redacted].cpu_resour ce.diag [details]
/Applications/Firefox.app/Contents/MacOS/Firefox
May 14, 2016, 06:56:56 /Library/Logs/DiagnosticReports/firefox_2016-05-14-065656_[redacted].cpu_resour ce.diag [details]
May 13, 2016, 10:20:48 /Library/Logs/DiagnosticReports/firefox_2016-05-13-102048_[redacted].cpu_resour ce.diag [details]
May 12, 2016, 14:26:35 /Library/Logs/DiagnosticReports/firefox_2016-05-12-142635_[redacted].cpu_resour ce.diag [details]
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