M1212nf MFP Smart installation failed

Product M1212nf MFP Multi function printer. Windows 7 64-bit operating system.  Dell Studio One Machine.

I upgraded OS from Vista to Windows 7 on my Dell Studio One 64 bit machine. IIntall Smart fails to install my M1212nf MFP and ask to disconnect the cycle printer deactivation / activation and try again.

(1) make sure that the USB cable is disconnected from the printer

(2) turn the printer off, then on

(3) to re-run the installation of the software CD

Did not work. Same printer install on my netbook Conpaq using the same cable USB and resident Smatr install the software. Printer used to work perfectly under Windows Vista on the same machine.

I disabled IF using the utility software and downloaded the complete installation of 64-bit to Run HP. unstall and connected the printer to the USB port when asked. The software detects the printer connected to the USB port but neber finishes the installation. I waited for more than 90 minutes. BTW, HP Color Laser Printer 2600 is installed and running on the same machine.

Welcome to the Forums of HP osvaldo_cl,

I see by your post that you upgraded to Windows 7 and the printer won't install it entirely by a USB connection.
I can help you with this issue today.

Follow the steps in this document to get to Device Manager to check the entries in the printer.

How to make in the Windows Device Manager?

Then click on the problems of identification in the Windows Device Manager.

In the list click on USB Bus controllers and look for "USB mass storage device" and supported USB printing, (make sure that all other printers are disabled or disconnected) right-click, then uninstall it. If you have any other point exclamation or other devices in the list, remove them also.

Let me know what he has shown in Device Manager.

Run all Windows updates. Updates Windows Installer in Windows 7

I disable all the start up programs and temporarily disable the Antivirus software to see if that is causing the problem. How to use MSCONFIG. Click the Startup tab and click Disable all.

Restart the computer.

Unplug the USB cable from the printer.

Run the uninstall once more on the CD.

Go start, computer, right click on the CD for the printer, left click Open in a new window, double click on uninstall.

Run the Setup again and do not connect the cable until you are prompted.

Test the printer.

If you're still having problems I would disable the Smart installed on the printer.

Connect the printer to the computer Compact that he was working on.

On the computer, go to start, computer, right click the printer CD and the left click Open in a new window.

Access the Setup utility smart util/siutility.exe/HP.
Shows printer or PC - select printer.
Then click on disable.

Repeat the steps above on please to see if the printer will be fully installed.

I would like to know how it goes for you!

Good day.
Thank you.

Tags: HP Printers

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