M6 - 1158ca original envy: envy of m6 BATTERY not working not

My desire M6 battery has a problem!

Sporadically, it will charge up to 95 or 96% (which means that I have to keep pulling outwards and connect the power cord to charge for a few minutes and then he refuses to load and display "not plugged in charge" until I pull-out-plugin again, and once he hits 96%, it will do is nothing more), and even if it runs at a normal pace so I plug my laptop into the wall , the battery won't work once it gets down to 45%, which is ridiculous! I found it very unpleasant both when he blacked out unexpectedly while I took notes in my class top-level United.

What makes it worse still is the fact that I used to use it at home anyway, so I take the battery and just leave it connected to the wall, then the battery itself should not have touched the 300 charge cycles ~ seizure begins to fall.

I also have Windows 8.1 (I don't know if this has nothing to do with the question of the diagnosis), but my HP Support Assistant is different from that of the battery check support page (http://support.hp.com/ca-en/document/c03325217#AbT1), so I'm still not able to check my status of the battery!

Be that as it may, I am considering getting a spare battery to case, but the HP sites are notoriously difficult to navigate/get wherever you want to, and I do not see the option to purchase a replacement part anywhere! Can you point me to either a page useful for purchase or help me find a way to do a check of the battery? I looked in no less than 50 pages of HP for various issues without finding solutions!

Hi @XeniaW,

Welcome to the HP Forums!

It's a great place to find answers and advice!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

Learn how to post and more

How can I find my model number or product number?

I understand that you are able to charge battery for laptop with some difficulty, but when it comes down to 45% your laptop turns off.  You also said that the HP Support Assistant seems different from what he has already done, and you were not able to test the battery.

Here is a link to the laptop HP - test and calibrate the battery (Windows 8) as a guide.

Here are screenshots of the HP Support Assistant on a laptop running Windows 8.1 which can also help.

On the fist screen, click on the option "battery and performance?.»

On the next screen click on battery check for the test.

If you need to buy a battery of alternatives here are links to help you.

HP ENVY Notebook PC Maintenance and Service Guide of m6. 47 page will list the replacements recommended for your model and part numbers.

Find the right battery or adapter for your laptop (from hp.com)

Store parts HP and Hewlett Packard Company parts store

HP part Surfer.

You could also do a search on the web with the part number to locate a.

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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Good luck!

Tags: Notebooks

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