MacBook Pro Support - please help

Similar Questions

• Very slow Macbook Pro (2012), please help with report EtreCheck

  Hi all

  My Macbook runs very slowly, I tried a number of things suggested online but none worked. I recently went to a repair shop and they suggested it could be to do with the dataflex (not sure if this was exactly, but I remember it sounding similar.) They described as a hard drive to another internal component connection, sorry for the inaccuracy.) I have me am replaced, but this did not help either.

  I downloaded the software EtreCheck and I was wondering if someone could help me to make light of the report on possible solutions? I have the feeling that it could be the hard drive needs to be replaced, but have no evidence of that. Verification has been run for the problem of "Beachballing" and got the sub report, please let me know if more info would be helpful. I hope it's telling in a way!

  Thank you for the pointers.

  EtreCheck version: 2.7.8 (238)

  Report generated 2016-01-26 22:56:56

  Download EtreCheck from http://etrecheck.com

  Duration 10:23

  Performance: Poor

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Beachballing

  Hardware Information: ⓘ

  MacBook Pro (13-inch, mid-2012)

  [Data sheet] - [User Guide] - [Warranty & Service]

  MacBook Pro - model: MacBookPro9, 2

  1 2.5 GHz Intel Core i5 CPU: 2 strands

  4 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 420 - SN = 9G22603YVD3MB

  Video information: ⓘ

  Graphics Intel HD 4000

  Color LCD 1280 x 800

  Software: ⓘ

  OS X Mavericks 10.9.5 (13F34) - since startup time: less than an hour

  Disc information: ⓘ

  Disk0 APPLE drive HARD TOSHIBA MK5065GSXF: (500,11 GB) (rotation)

  EFI (disk0s1) : 210 MB

  Macintosh HD (disk0s2) /: 499,25 go-go (248,48 free)

  HD (disk0s3) [recovery] recovery: 650 MB

  OPTIARC DVD RW AD - 5970H)

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Launch system officers: ⓘ

  [failure] com.apple.maspushagent.plist [details]

  Launch system demons: ⓘ

  com.Apple.Security.syspolicy.plist [failure]

  Launch officers: ⓘ

  [loading] com.google.keystone.agent.plist [Support]

  [loading] com.oracle.java.Java - Updater.plist [Support]

  Launch demons: ⓘ

  [loading] com.adobe.fpsaud.plist [Support]

  [loading] com.google.keystone.daemon.plist [Support]

  [loading] com.oracle.java.Helper - Tool.plist [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Other applications: ⓘ

  [ongoing] com.etresoft.EtreCheck.85920

  Plug-ins Internet: ⓘ

  FlashPlayer - 10.6: Version: 19.0.0.226 - SDK 10.6 [Support]

  QuickTime Plugin: Version: 7.7.3

  Flash Player: Version: 19.0.0.226 - SDK 10.6 obsolete! Update

  Default browser: Version: 537 - SDK 10.9

  o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Support]

  googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Support]

  JavaAppletPlugin: Version: 25 check the version of Java 8 update

  3rd party preference panes: ⓘ

  Flash Player [Support]

  Java [Support]

  TeXDistPrefPane [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  6% update_dyld_shared_cache

  4% WindowServer

  3% kernel_task

  mdworker (3) 2%

  1% launchd (4)

  Top of page process of memory: ⓘ

  508 MB com.apple.WebKit.WebContent (4)

  502 MB kernel_task

  Safari of 283 MB

  Finder 197 MB

  152 MB softwareupdated

  Virtual memory information: ⓘ

  988 MB of free RAM

  3.03 GB used RAM (750 MB cache)

  Used Swap 0 B

  Diagnostic information: ⓘ

  26 January 2016, 21:59:30 self-test - spent

  Hello mrdivorce,

  It looks like of course as evidence of a hard drive failing for me. Hard drives 2.5 "in the MacBook Pro tend to fail after 2-3 years. Judging by the date on your MacBook, I think that your time is up. Maybe try to find a different repair store. Looking for Service Center authorized Apple (https://locate.apple.com/).

  I suggest upgrading to an SSD and increasing your RAM too. Then you have the hardware to run the last OS X 10.11.

• Hi, I downloaded Adblock yesterday, since then my Safari is running as Aol dial up to 20 years. Do uotknow how to uninstall Adblock.Don't you think that this is the cause? MacBook Pro 2014 please help me! Thank you.

  Hi, I downloaded Adblock yesterday, since then my Safari is running as Aol dial up to 20 years. I don't know how to uninstall Adblock.Don't you think that this is the cause? MacBook Pro 2014 OS X El Capitan Version 10.11.3 retina 13 inches processor: 2.6 GHz Intel Core i5, 34,88 GB 120,11 GB free memory I must sound stupid that I don't know how to uninstall it, but I can't even find Adblock anywhere on my computer. Please help me! My nephew who is my personal COMPUTING guru is in Russia on vacation. Thank you very much.

  greekmama1

  Please download and install EtreCheck from http://etrecheck.com/

  Run it and post the report here.

• Jam - HP Officejet 8500 pro error - please help, deployed without return option

  Jam - HP Officejet 8500 pro error - please help, not deployed to M.E. no return w/lovely HP option

  I have a month old HP Officejet 8500 Pro, which suddenly give a paperjam error message.  There is no paper jam.  I spoke with HP Technical Support making long resets even blow the bowels to air without result.  It must be a simple mistake.  I saw it reported on other boards, but it seems that everyone is simply trading on their printers.  Not an option, like HP, in their infinite wisdom will not replace a defective unit overseas.

  I thought that there is a paper feed guide that hung above the paper tray.  It's hangin' is low... but maybe I was mistaken. If I tilt the printer back it will feed and eject a page, but not print.

  If someone at HP would be so likely to enlighten me I would willingly do what is necessary to take part, or whatever...

  Help... Help... Help...  Thank you...

  Here is a link that will help you.
  http://goo.GL/vxhuH
  
  It may be a sensor that went bad in the printer that generated the message.

• Is - this model 2013 13 "MacBook Pros support 16 GB RAM stick on one location?

  Is - this model 2013 13 "MacBook Pros support 16 GB RAM stick on one location? Intend to keep the second empty slot.

  Tell us the exact model of your laptop. Currently, it seems that the answer is 'no '.

• has had to restore my laptop and now it won't let me download photoshop 10, any ideas tell me that adobe reader is not supported please help

  has had to restore my laptop and now it won't let me download photoshop 10, any ideas tell me that adobe reader is not supported please help

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  Drive install https://get.adobe.com/reader

• EtreCheck report after the macbook pro support panic reboot.

  My macbook pro restarts unexpectedly and my external hard drive is not recognized after only a few failed attempts.  A message from panic and here I am looking for help.

  EtreCheck version: 2.9.13 (267)

  Report generated 2016-07-10 17:15:30

  Download https://etrecheck.com EtreCheck

  Running time 01:31

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click the [details] links for more information on this line.

  Verify the signatures of Apple: enabled

  Problem: The computer is restarted

  Description:

  Restart after downloading files from the internet.

  Hardware information: ⓘ

  MacBook Pro (retina, 13 inch, mid-2014)

  [Technical details] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro11, 1

  1 2.6 GHz Intel Core i5 CPU: 2 strands

  8 GB RAM not extensible

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n/ac

  Battery: Health = Normal - Cycle count = 36

  Video information: ⓘ

  Intel Iris

  Color LCD 2560 x 1600

  System software: ⓘ

  OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour

  Disk information: ⓘ

  SD0128F SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: Go 120,10 (37,94 GB free)

  Storage of carrots: disk0s2 120.47 GB Online

  USB information: ⓘ

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Information crush: ⓘ

  Apple Inc. Thunderbolt_bus.

  Goalkeeper: ⓘ

  Mac App Store and identified developers

  Kernel Extensions: ⓘ

  / Applications/Xbox controller Enabler.app

  com.alxn1.driver.wjoy [no charge] (1.0 - SDK 10.10 - 2015-05-17) [Support]

  / Library/Extensions

  com.getdropbox.dropbox.kext [no charge] (1.5.1 - SDK 10.10 - 2016-06-02) [Support]

  com.leapfrog.driver.LfConnectDriver [no charge] (1.12.0 - SDK 10.10 - 2016-06-02) [Support]

  / System/Library/Extensions

  com.leapfrog.codeless.kext [no charge] (2.0 - 2016-06-02) [Support]

  Launch system officers: ⓘ

  [operation] com.apple.Finder.plist (2015-08-23) - invalid signature!

  [loading] com.apple.FollowUpUI.plist (2015-08-22) - invalid signature!

  [loading] com.apple.ScreenReaderUIServer.plist (2015-08-23) - invalid signature!

  [loading] com.apple.powerchime.plist (2015-08-22) - invalid signature!

  [loading] com.apple.quicklook.32bit.plist (2015-08-22) - invalid signature!

  [operation] com.apple.quicklook.plist (2015-08-22) - invalid signature!

  [loading] com.apple.quicklook.ui.helper.plist (2015-08-22) - invalid signature!

  [loaded] 7 tasks Apple

  [loading] 159 tasks Apple

  [operation] 72 tasks Apple

  Demons of launch system: ⓘ

  [loaded] 42 tasks Apple

  [loading] 161 tasks Apple

  [operation] 88 tasks Apple

  Launch officers: ⓘ

  [failure] com.bjango.istatmenusagent.plist (2015-05-28) [Support]

  [failure] com.bjango.istatmenusnotifications.plist (2015-05-28) [Support]

  com.oracle.java.Java - Updater.plist [no charge] [Support]

  Launch of the demons: ⓘ

  [loading] com.adobe.fpsaud.plist (2016-06-13) [Support]

  [failure] com.bjango.istatmenusdaemon.plist (2015-05-28) [Support]

  [operation] com.bombich.ccchelper.plist (2015-02-26) [Support]

  [loading] com.ea.origin.ESHelper.plist (2016-05-28) [Support]

  [loading] com.malwarebytes.MBAMHelperTool.plist (2016-01-18) [Support]

  com.oracle.java.Helper - Tool.plist [no charge] [Support]

  [loading] net.freemacsoft.LiteIcon.LIHelperTool.plist (2016-02-07) [Support]

  [failure] org.wireshark.ChmodBPF.plist (2016-01-19) [Support]

  Launch User Agents: ⓘ

  [failure] com.leapfrog.connect.monitor.plist (2015-12-21) [Support]

  [loading] com.valvesoftware.steamclean.plist (2015-12-11) [Support]

  Other applications: ⓘ

  [ongoing] com.apple.AmbientDisplayAgent

  com.apple.BKAgentService [loading]

  com.apple.MailServiceAgent [loading]

  [ongoing] org.Mozilla.Firefox.776352

  [loading] 396 tasks Apple

  [operation] 174 tasks Apple

  Internet Plug-ins: ⓘ

  FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]

  QuickTime Plugin: 7.7.3 (2016-05-18)

  Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]

  PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-20) [Support]

  Default browser: 601 - SDK 10.11 (2016-05-18)

  The internet user Plug-ins: ⓘ

  KKKKK install detector: unknown

  The Safari Extensions: ⓘ

  AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-23)

  ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-06-23)

  WOT - WOT Services Ltd. - http://www.mywot.com/ (2016-06-23)

  3rd party preference panes: ⓘ

  Flash Player (2016-06-13) [Support]

  Time Machine: ⓘ

  Skip system files: No.

  Mobile backups: WE

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 120,10 GB disc used: 82,16 GB

  Destinations:

  Save [Local]

  Total size: 401,23 GB

  Total number of backups: 54

  An older backup: 10/01/15, 12:02

  Last backup: 10/07/16, 16:34

  Size of backup drive: Excellent

  Backup size GB 401,23 > (disk size 120,10 GB X 3)

  Top of page process CPU: ⓘ

  4% WindowServer

  2% fontd

  1% kernel_task

  0% cloudpaird

  Top of the process of memory: ⓘ

  Firefox 565 MB

  555 MB kernel_task

  Mdworker (11) 188 MB

  Dock of 98 MB

  WindowServer 98 MB

  Information about virtual memory: ⓘ

  4.16 GB free RAM

  3.84 GB used RAM (1.32 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  10 July, 2016, 17:11:08 self-test - spent

  July 10, 2016, 17:04:22 /Library/Logs/DiagnosticReports/Kernel_2016-07-10-170422_[redacted].panic [details]

  July 10, 2016, 08:25:21 /Library/Logs/DiagnosticReports/iTunes_2016-07-10-082521_[redacted].cpu_resourc e.diag [details]

  /Applications/iTunes.app/Contents/MacOS/iTunes

  7 July 2016, 20:44:41 /Library/Logs/DiagnosticReports/firefox_2016-07-07-204441_[redacted].cpu_resour ce.diag [details]

  /Applications/Firefox.app/Contents/MacOS/Firefox

  If you experience a kernel panic, then the above is not very useful. We need to see the panic log: Mac OS X-how to connect to a kernel panic. You should visit The FAQ XLab and read the FAQ on the diagnosis of the kernel panics. See also, How to fix the kernel panics after installation of OS X updates | MacIssues and OS X-all panicking kernel.

  Your diagnostic information suggest that panic can be linked to the use of FireFox. Try to start in Safe Mode. If you have no panic, then start combing through your third party applications or installed in the modules for the problem.

• RAM how much my MacBook Pro support?

  Hello fellow Mac users,.

  I want to upgrade my MacBook Pro, but I don't know how many RAM slots it has and how much and what kind of RAM it supports.

  Could someone get me noticed?

  Thanks in advance!

  MacBook Pro

  Model: MacBookPro 8.1

  Processor: Intel Core i5

  Processor speed: 2.4 GHz

  processor #: 1

  Total carrots #: 2

  (By heart) L2 cache: 256 KB

  L3 cache: 3 MB

  (Vivid RAM) memory: 4 GB

  Boot ROM version: MBP81.0047.B2C

  SMC-version (System): 1.68f99

  SerialNumber (System): C0 * V13

  Material-UUID: *.

  < personal information under the direction of the host >

  Here you can get detailed information about RAM on MacBook. MacBook Pro: how to remove or install memory - Apple Support

• MacBook Pro Support Retina display?

  I just bought a new laptop MacBook Pro retina display and would like to know when I should expect Adobe to upgrade the suite applications to take advantage of the Retina display CS6.

  Photoshop CS6 13.0.2 update is now available for free to all Mac users. It supports the Retina displays.

  Photoshop for CS6 13.0.2 update

• The latest Macbook Pro supports final Cut Pro 7?

  think of the upgrade, but cannot find anywhere that will tell me if you can run Final Cut Pro 7 on the latest Macbook Pro or iMac.  Thank you

  Http://roaringapps.com/apps?platform=osx , you can display the software compatibility with the version of Mac OS X. According to their announcements, Final Cut Pro 7 and Final Cut Pro X will run on El Capitan, which is the latest official version of Mac OS X. The latest MBP runs the latest version of the software.

  Your answer is Yes.

  HTH

  Leo

• MacBook Pro retina - need help with design school go

  Hi all

  I am an avid user of PC and will soon move to a Macbook Pro of the retina for the school of design in the fall and wanted to get feedback. My main field of activity will be UI/UX Design using programs such as the sketch, Photoshop, Fireworks, Illustrator, and other.

  I plan to buy refurbished Apple live. I'm set to zero 15.4 models "with the retina (2012-2014) or a newer model (2013 +) 13.3" with the retina and I wanted to ask you some questions in addition to get reactions.

  1 are these year ranges range/model enough to manage the CC from Adobe and other design software?

  2 is the a better buy overall or just for the fact of a larger screen 15.4 "?

  3.I am looking for models with 16 GB of memory in the 15 ", but it is enough to 8 GB?

  4. What about the graphics card options? I see a spectacular advantage of the graphics card dedicated in models 15 "? (GT 650 M/GT750M)

  I have worked on towers before Mac in the previous design of the course, but have always had custom built PC or Windows based computer laptop while at home. These university-level courses are demanding a Macbook Pro with the Retina display and since this will be my first purchase of Macbook Pro, I just want to be sure before you spend that amount of money.

  Comments, inputs or recommendations would be greatly appreciated

  Thank you!

  Remember that you can not RAM through new laptops.  Download now (and Apple prices) what you think, as you need for as long as you want to use this computer more what she always going to be able to sell - when you decide to change.  I see several posts where people say run El Capitan comfortably, you are better with 8GB and is here and now, not 4 years on the road.  My inclination would be to go for 16 GB with all applications you mention.

  Officially, Apple does not repair equipment plus 5 years. This gives you an idea on their take on older hardware. You mention a 2012 model.  Next year Apple will consider that the way some people watch a 20 year old car. Now I'm a big fan of older hardware, but it takes a patient person who doesn't mind being late.  Maybe it's you but if not then I would not watch something more 2 years, especially if you look at some impecunious student years.

• Hello guys, I can't find the airplay on my iPhone 6 s icon to connect with my macbook pro? any help?

  Hello guys,.

  I have a problem with my iPhone 6s that u can not find the icon airplay on it, and my device is up to date.

  and I want to connect it with my macbook pro.

  Whats Airplay icon?

• have windows 8, cannot print from HP officejet pro 8500, PLEASE HELP? !!

  OfficeJet pro 8500, have windows 8 65 little now, does not print, I have troubleshooted on chat with HP technical support. they had me uninstall and reboot, reinstall, and it still won't print. the printer works. It works with all the other computers runing on windows 7 & our cell phones. Help, please.

  Hi coreysmom923,

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-110033-1&CC=US&DLC=en&LC=en&os=4132&Product=3752462&sw_lang=

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• The MXF files showing not lasting full media in first Pro CC, please help!

  Help, please.  I shoot football games on a Canon XF300.  Recently, I imported the MXF files in Premiere Pro (CC) 2015 (all updated after November 23, 2015) and some of the length of the support files won't display, as if the first show that 15% of the length of the MXF file from the beginning of the video.  I opened the MXF file using Quicktime player and VLC player... it works very well, the length, but not in first or Adobe Media Encoder.  I have imported the MXF, through the media browser files and double click on the create project window, still cut the duration of media.  Does anyone have any suggestions?  Thank you. -Paul

  

  Hi Paul,.

  It might be because of some issue of permission with the drive where the media is stored.

  Close all Adobe applications running.

  Rename the Source folder where the media is saved and then try to re-importation of Media Browser.

  Check if it's still the same.

  Kind regards

  Navdeep Pandey

• "Webpage to PDF" toolbar does not work in firefox, I use acrobat pro XI - please help me to fix

  Hello

  Today my firefox suddenly crashed during the conversion of a web page to PDF and after this "Web Page to PDF" toolbar is missing in my firefox, help me please to fix.

  
  

  I also tried the turn off/on the Add-ons, but it made no difference.

  I also tried the uninstall/reinstall/repair, but also, they make no difference.

  https://helpx.Adobe.com/Acrobat/using/converting-Web-pages-PDF.html

  Hello

  Can you please try now with the latest updates of Adobe Acrobat?

  Please refer to the below KB in case your add-in is disabled after the update.

  https://helpx.Adobe.com/Acrobat/KB/Acrobat-DC-add-on-is-disabled-in-Firefox-43-or-higher.h tml

  Thank you

  Tanvi