Mail for Mac does not properly

I can't see the content of my emails more (only the headers) and my mail and global computer very slow. Here's a report of diagnosis - suggestions?

EtreCheck version: 2.7.8 (238)

Report generated 2016-01-31 10:48:39

Download EtreCheck from http://etrecheck.com

Time 15:27

Performance: Poor

Click the [Support] links to help with non-Apple products.

Click [details] for more information on this line.

Click on the link [check files] help with unknown files.

Problem: Computer is too slow

Description:

Email is incredibly slow and I can see no longer the content of my messages in Mail for Mac - just the headers

Hardware Information:

MacBook Pro (15-inch, mid-2012)

[Data sheet] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9, 1

1 2.6 GHz Intel Core i7 CPU: 4 strands

16 GB expandable RAM - [Instructions]

BANK 0/DIMM0

OK 8 GB DDR3 1600 MHz

BANK 1/DIMM0

OK 8 GB DDR3 1600 MHz

Bluetooth: Good - transfer/Airdrop2 taken in charge

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 416 - SN = D86226203NSDGDLBT

Video information:

Graphics Intel HD 4000

NVIDIA GeForce GT 650M - VRAM: 1024 MB

DELL U2414H 1920 x 1080

Software:

OS X El Capitan 10.11.3 (15 d 21) - since the start time: about 3 days

Disc information:

TOSHIBA MK7559GSXF disk0: (750,16 GB) (rotation)

EFI (disk0s1) : 210 MB

Macintosh HD (disk0s2) /: 749,30 (Go 117,86 free)

HD (disk0s3) [recovery] recovery: 650 MB

HL-DT-ST DVD - RW GS31N)

USB information:

Apple Inc. Apple keyboard / Trackpad

Computer, Inc. Apple IR receiver.

Apple Inc. BRCM20702 hub.

Apple Inc. Bluetooth USB host controller.

Apple Inc. FaceTime HD camera (built-in)

GenesysLogic USB3.0 Hub

GenesysLogic USB2.0 Hub 1 TB

Western Digital My Book 1 TB 111A

EFI (disk1s1) : 210 MB

WD Backup (disk1s2) / Volumes/WD Backup: 999,83 go-go (94,58 free)

Logitech USB receiver

Lightning information:

Apple Inc. Thunderbolt_bus.

Guardian:

Mac App Store and identified developers

Unknown files:

~/Library/LaunchAgents/com.zeobit.MacKeeper.helper.plist

A unknown file found. [Check files]

Kernel extensions:

/ Library/Application Support/Avast/components/fileshield/not signed

[loading] com.avast.AvastFileShield (2.1.0 - 10.10 SDK) [Support]

/ Library/Application Support/Avast/components/proxy/not signed

[loading] com.avast.PacketForwarder (2.0 - 10.10 SDK) [Support]

Launch officers:

[operation] com.avast.update - agent.plist [Support]

[loading] com.avast.userinit.plist [Support]

[operation] com.brother.LOGINserver.plist [Support]

[loading] com.coupons.coupond.plist [Support]

[loading] com.google.keystone.agent.plist [Support]

[operation] com.oracle.java.Java - Updater.plist [Support]

[loading] com.teamviewer.teamviewer.plist [Support]

[loading] com.teamviewer.teamviewer_desktop.plist [Support]

Launch demons:

[loading] com.adobe.fpsaud.plist [Support]

[loading] com.avast.init.plist [Support]

[loading] com.avast.uninstall.plist [Support]

[loading] com.avast.update.plist [Support]

[loading] com.google.keystone.daemon.plist [Support]

[loading] com.microsoft.autoupdate.helpertool.plist [Support]

[loading] com.microsoft.office.licensing.helper.plist [Support]

[loading] com.microsoft.office.licensingV2.helper.plist [Support]

[loading] com.oracle.java.Helper - Tool.plist [Support]

[loading] com.oracle.java.JavaUpdateHelper.plist [Support]

[loading] com.teamviewer.Helper.plist [Support]

[loading] com.teamviewer.teamviewer_service.plist [Support]

User launch officers:

com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist

[loading] com.avast.home.userinit.plist [Support]

[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]

[operation] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]

[operation] com.spotify.webhelper.plist [Support]

[failure] com.zeobit.MacKeeper.Helper.plist [Support]

Items in user login:

Synchronization of box application (/ Applications/box Sync.app)

iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Application Com Local Server box (~/Library/Application Support/box/Box/editing area local Com.app)

Box Edit Application (~/Library/Application Support/box/Box/editing area Edit.app)

Other applications:

[performance]    QA2G25RMZ4.com.Wunderkinder.Wunderlist - helper

com [running]. Box.Box - Edit.188192

[ongoing] com.Apple.XPC.launchd.oneshot.0x10000012.Microsoft Word

[operation] to THE demon com.apple.xpc.launchd.oneshot.0x10000014.Microsoft

[operation] to THE demon com.apple.xpc.launchd.oneshot.0x10000015.Microsoft

[ongoing] com.Apple.XPC.launchd.oneshot.0x10000022.EtreCheck

com.avast.account [loading]

com.avast.CrashReport [loading]

[ongoing] com.avast.daemon

[ongoing] com.avast.FileShield

[ongoing] com.avast.helper

[ongoing] com.avast.proxy

[ongoing] com.avast.service

[operation] com.box.Box - local-Com - Server. 188512

[ongoing] com.box.sync.126432

[ongoing] com.brother.utility.NETserver.97952

[ongoing] com.brother.utility.USBserver.97632

[ongoing] com.microsoft.Office365ServiceV2.8352

Plug-ins Internet:

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

Web of Google Earth plugin: Version: 6.0 [Support]

Default browser: Version: 601 - SDK 10.11

OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

FlashPlayer - 10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 [Support]

iPhotoPhotocast: Version: 7.0

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]

SharePointBrowserPlugin: Version: 14.5.4 - SDK 10.6 [Support]

JavaAppletPlugin: Version: update of Java 8 51 check version

User Plug-ins internet:

fbplugin_1_0_3: Version: Unknown [Support]

WebEx: Version: 1.0 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

WebEx64: Version: 1.0 - SDK 10.6 [Support]

Safari extensions:

Add to the list of Amazon gift

Facebook Photo Zoom

Facebook cleaner

1 - ClickWeather

Smartr for Gmail inbox

The Camelizer - Amazon price Tracker

Improved Facebook

InvisibleHand

Awesome screenshot

EBates Cash Back

Video converter

CLEA. Video Nr

AddThis

Widgets

3rd party preference panes:

Flash Player [Support]

Java [Support]

Time Machine:

Skip system files: No.

Mobile backups: OFF

Automatic backup: YES

Volumes to back up:

Macintosh HD: Disc size: 749,30 GB disc used: 631,43 GB

Destinations:

WD Backup [Local]

Total size: 999,83 GB

Total number of backups: 57

An older backup: 07/03/15, 11:10

Last backup: 31/01/16, 09:55

Backup disk size: too small

Backup size 999,83 GB< (disk="" used="" 631.43="" gb="" x="">

Top of page process CPU:

4% kernel_task

4% of mail

nsurlsessiond (2) 2%

cloudd 2%

2% WindowServer

Top of page process of memory:

3.12 GB com.apple.WebKit.WebContent (4)

1.20 GB kernel_task

754 MB suggestd

Softwareupdated 475 MB

426 MB messages

Virtual memory information:

22 MB of RAM

4 pm used GB RAM (3.56 GB being cached)

27 MB used Swap

Diagnostic information:

January 31, 2016, 08:21:51 ~/Library/Logs/DiagnosticReports/Mail_2016-01-31-082151_[redacted].crash

com Apple.Mail - /Applications/Mail.app/Contents/MacOS/Mail

January 30, 2016, 15:49:34 Library/Logs/DiagnosticReports/Mail_2016-01-30-154934_[redacted].cpu_resource. diag [details]

January 30, 2016, 10:04:19 /Library/Logs/DiagnosticReports/Mail_2016-01-30-100419_[redacted].hang

January 30, 2016, 10:03:13 ~/Library/Logs/DiagnosticReports/Contacts_2016-01-30-100313_[redacted].crash

com.apple.AddressBook - /Applications/Contacts.app/Contents/MacOS/Contacts

January 29, 2016, 18:19:06 ~/Library/Logs/DiagnosticReports/Spotlight_2016-01-29-181906_[redacted].crash

com.apple.Spotlight - /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

January 29, 2016, 08:55:11 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-01-29-085511_ [redacted].cpu_resource.diag [details]

System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

January 28, 2016, 23:21:04 Library/Logs/DiagnosticReports/Mail_2016-01-28-232104_[redacted].cpu_resource. diag [details]

January 28, 2016, 20:50:34 ~/Library/Logs/DiagnosticReports/Mail_2016-01-28-205034_[redacted].crash

28 January 2016, 12:43:02 self-test - spent

January 28, 2016, 12:27:40 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-01-28-122740_ [redacted] .crash

System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

First remove Avast and MacKeeper

~/Library/LaunchAgents/com.zeobit.MacKeeper.helper.plist

[failure] com.zeobit.MacKeeper.Helper.plist [Support]

[loading] com.avast.AvastFileShield (2.1.0 - 10.10 SDK) [Support]

[loading] com.avast.PacketForwarder (2.0 - 10.10 SDK) [Support]

[operation] com.avast.update - agent.plist [Support]

[loading] com.avast.userinit.plist [Support]

[loading] com.avast.init.plist [Support]

[loading] com.avast.uninstall.plist [Support]

[loading] com.avast.update.plist [Support]

[loading] com.avast.home.userinit.plist [Support]

com.avast.account [loading]

com.avast.CrashReport [loading]

[ongoing] com.avast.daemon

[ongoing] com.avast.FileShield

[ongoing] com.avast.helper

[ongoing] com.avast.proxy

[ongoing] com.avast.service

It's really strange

3.12 GB com.apple.WebKit.WebContent (4)

which means that Safari has only a couple of open tabs, but it consumes 3 + GB of your memory.  There must be some very greedy Javascript running in one or more of these pages.  Here again, it's Snow Leopard, so this version of Safari can not create processes by web page, then you might have dozens of tabs open, which would explain 3 + GB of memory used by Safari.

Avast is the likeliest suspect.

I suspect things MacKeeper remains links a MacKeeper withdrawal (unless the abduction was recent, then it could be that something damaged MacKeeper).

Mettle network stuff.  If it's hogging the network that can interfere with other network applications, such as Mail (I think I have more to get here, but I also think it should be mentioned).

These are all red flags, that I can see.

Tags: Mac OS & System Software

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