Menu Application in BB Desktop Software blackBerry Smartphones shows no components of system 7 OS and programs, only manually installed applications

9360 to 9720 switching has been a problem as my favorite BB apps that are part of the 7 OS like password keeper are completely absent on BB9720 after migration.

Some forums are suggesting to use the menu of the Application of BB Desktop Software to install/uninstall applications and components of the system. This does not solve my problem, only applications installed manually, are indicated in the Application menu.

Therefore cannot install or remove components of the system or programs like password keeper.

Old and new BBs were running latest OS.

Appreciate any suggestions that would help me with my mysery.

Hello and welcome to the community!

Sometimes the Desktop software cannot automatically find the necessary operating system... software and need 'help' along. The sub process should allow you to do.

The easiest way is, on a PC (you can not do on MAC):

(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

2) uninstall all the BB OS packages from your PC,

(3) make sure you have the BB Desktop Software already installed

(4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now, if you have installed on your PC the exact same OS version you are running on your device, you should have all the available elements is displayed in the desktop software. However, if you have installed a different version of the operating system that is running on your device on your computer, the result will be probably an offer to change your device installed OS that you have installed on your PC... If this is the case, proceed with caution and be sure to first have a backup complete.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

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