Message for the new Smartphones blackBerry Email icon shows without a new e-mail

I tried all the steps listed in this thread http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/ghost-icon/td-p/405049

Given that the OP has solved its problem, I thought that I needed to start my own thread.

I have a new E-mail notification icon on my home screen that says I have 1 new e-mail.  I followed all the tips listed in the thread above with no success.  This happened last week just after the blackberry network problem. Ironically when she appeared, I didn't have a new email.  I took the battery out and restarted several times, no luck.  Did the search of unopened emails and not luck.

Any ideas?  I know that it is an icon of e-mail as the number grows when in fact I get a new email.  After reading all the emails the icon always shows 1.

Tips to clear the message unread... try them in the order. (I know will say you that you have done all this... but).

If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

Try these options:
* Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
Messages > saved Messages
Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
* Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
* Clean and reload your OS.

Tags: BlackBerry Smartphones

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