Tecra P11 cannot communicate with scanner

6 months ago, I replaced my old Tecra A3 with a P11. For almost all of this time, it was a lottery if the P11 would communicate with the scanner function (fine print) of my Canon MP170 printer/scanner. The only reliable method that I had was back system restore at the date of purchase--> do the scanning-> undo system restore. What a pain!

This printer was showing it's age so I bought a new Epson. Same problem, the computer can talk with her to print but cannot communicate to scan. I changed the USB cables and ports, made what Epson has suggested, but to no avail. Tips last Epson a me summer "it must be a computer problem.

Anyone else had a similar experience? More important still, you haven't solved the problem? I have no desire to return to the merrygoround of system restore.

Hello

It is really strange, and the whole is illogical for me.
How it can work with the settings but not later? What happens during this time?

Last month I bought the large HP device with printing, scanning and the adjustment function. I use it with my Tecra A11. The entire configuration was completed in 10 minutes. I ve tested with USB cable and also with wireless LAN functionality. No problem at all.

In my opinion the most important is the pre-installed software that you get from the manufacturer.
If Epson believe it must be computer you asked what that would be. I mean they should have sufficient experience with own products and they have tested the software they offer.

Unfortunately I can't help you with this, but I will follow this thread to see what the problem was.

If you will be able to find a solution please let us know.
Good luck.

Tags: Toshiba

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