Microsoft engineers

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• Microsoft Vista update not finished

  While on my computer, I received a pop-up to restart my computer for Windows updates.  I fact and 2 of the 3 downloaded.  For the 3rd, my computer restarts, the vista logo appears and the screen is blue saying 'configuration update 3 of 3 0% complete'.  The problem is it never moves 0, constantly restarts itself and has been done for more than a week (I can't leave my computer on all day).  I'm frustrated and want to come back on my computer, but no matter what I do (restart it, put it in SafeMode...) it won't go past the error message.  What should I do to fix my computer and have it show the office, etc. ?

  Barbara1956,

  Please ask your question in the Forum of answers, Windows Update , Microsoft Engineers and MVP specializing in Windows Update will help you with your problem.

  You can also ask for help in the specific Microsoft Windows Update newsgroup.
  In your News Reader:
  News://msnews.Microsoft.com/Microsoft.public.windowsupdate
  Via the Web:
  http://www.Microsoft.com/communities/newsgroups/en-us/default.aspx?DG=Microsoft.public.windowsupdate

  Support for Windows Update:
  http://support.Microsoft.com/GP/wusupport

  Thanks and good luck,

  Vincenzo Di Russo
  Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & security - since 2003.
  My MVP profile: https://mvp.support.microsoft.com/profile/Vincenzo

• What is the position of Microsoft on the use of "RunDll ClearMyTracksByProcess"

  For many years users use RunDLL to DLL system from a command line or a batch file.  This has been useful for the automation of many tasks in versions of WIndows to WIndows NT at least.

  There has always been some controversy on the use of this to make things as clear the cache of the browser.

  Since there are now likely to be more than 1 million systems by using the following command, I want to know what Microsoft has to say about its use.

  RunDll32.exe InetCpl.cpl, ClearMyTracksByProcess 8

  Should we continue to use it, or its use should be discontinued?

  It is worth noting that there is no specific documentation, although CPL/DLL entry points are documented in the Win32 API, and in other places.  I even had Microsoft Engineers perform many calls RunDLL by compensation or train to solve a problem.

  Thank you

  Hi quides.

  The TechNet here community would be probably better suited to answer your question.  I would say it is repost.

  Thank you!

• Headset doesn't work does not after upgrade Windows 10

  I have a similar problem with Pavilion 500-249. No sound from headphones, well that helmet gets OK in Device Manager. Also, when headphone is plugged, speakers are not dumb.

  Says Windows troubleshooting headphones do not set as default, but 'apply this correction' fails.

  Support for Microsoft Windows 10 could not fix that by taking control of my computer for more than an hour and have referred the problem to Microsoft engineers. They had to call me today, but I'm still waiting, and 14:30 here.

  If they find a solution, I'll post it here.

  Greetings,

  You have a hybrid system. HP uses the Realtek drivers on a Beats IDT audio chipset. This was caused when Apple acquired Beats Audio. Some HP systems manufactured in the meantime have material ITD but Realtek drivers available for download at the site to download driver and PC software. New HP systems now have audio-Bang & Olufsen.

  Please see here for the specifications of your PC, including the IDT audio chipset. But the download link for the driver for your PC (below) shows Realtek audio driver?

  I have a system with similar characteristics and have no intention to go to win 10 on this PC.

  The usual next step is to uninstall the Microsoft supplied driver and try to install the HP Win 8.1 or, if necessary, to win 10 driver for your PC. Here is the audio driver Realtek 10 Win. HP has win 10 drivers for your PC. You may need to modify the operating system and the version to see the Win 10 drivers available for download.

  Hemdani

• I just searched "windows live mail something unexpected happened error" and got 8 similar questions.

  In all cases, the response was to post this question on another forum.  MOST of the links proposed did not work or was broken.  Since this seems to be a CONSISTENT and PERSISTENT error - should not be addressed by MICROSOFT engineers, NOT a public forum?

  In my case I've deleted and reloaded Windows Live several times to include remove entries from my system registry.  My suspicion is that there is some sort of error of data in the mail store, but there are NO tools available to scan/identify/repair the Windows Mail store used by Windows Live Mail.

  Help, please!

  Hello

  The Support for Windows Live Mail has changed at least twice, maybe more, since
  Answers has been started.

  Unfortunately the answers is a site of support of peers supported and has no real influence
  with Windows Live.

  Check with Windows Live Support and Forums

  Windows Live Mail Forums
  http://www.windowslivehelp.com/forums.aspx?ProductID=15

  Windows Live Solutions
  http://www.windowslivehelp.com/solutions.aspx?ProductID=15

  Windows Live Solution Center
  http://www.windowslivehelp.com/

  Compromised account - unauthorized account access
  http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• No windows update will install on my computer.

  No windows update will install on my computer. Tried to remove and disable the Antivirus software, but I can not install any of them. When I downloaded and tried to install Service Pack 2 it returned this error "E_UNEXPECTED 0x8000ffff".

  Any thoughts?

  Hi Aaron,

  There are several resolutions by Microsoft engineers, described in detail in another thread on this forum: http://social.answers.microsoft.com/Forums/en/vistawu/thread/ecab6071-9b1a-465b-a451-06cd1c24a671.  One of these recommendations should solve your problem.

  Barbara

• any suggestions of what toolbars are safe and useful

  Hi                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any suggestions on any toolbars that are safe and useful? I have a dell dimension 4700 xp home edition and use Mozilla firefox, (do not remember what version) no beta version, I know that. I run the super spy and bases of Microsoft Security everyday something or other on request. I'm very careful about what I do with this computer. It was a gift for me and with all the help on the forum and a few consultations some Microsoft Engineers I have this computer runs smooth.
  I appreciate all suggestions on the subject from the toolbar, what I really want, it's one with favorites, who does not have the one I have.

  Thank you

  Gina Davis

  Hello

  Since you are using FireFox you must check with their Support and Forums. Also check with your
  favorite search engine when considering a toolbar. Be careful because some questionable programs
  sites for the express purpose of providing a positive assessment of their programs. However, using a suspicious
  eye and logical salt usually allows to recognize those designed for this kind of deception.

  Support for Firefox
  http://support.Mozilla.com/en-us/KB/

  Firefox - community and live Chat
  http://support.Mozilla.com/en-us/KB/ask

  Firefox - Forums
  http://support.Mozilla.com/en-us/questions

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Police put in italics and got small.

  The default font on my new p6617c Pavilion has changed. Changed to italic font style. I can't change back to the default font, no matter what it is. Italics is everywhere:; on my browser, IE8 and Chrome in my mail, the "live Mail" and gmail, in all my applications on the five, for example, Word, Excel, etc. I've read however at least 10 billion of 14 trillion "KBs" to the pages of 'Help' of Microsoft (LOL). I found a lot of similar questions to mine, and I've tried most of the recommended solutions, including going "Advanced appearance settings.

  I continue my review of Windows 7 and stupidly did the same solutions of Microsoft Engineers, recommended and al., and while in the folder fonts, I noticed that there were dates 'last change' next to some of the fonts. These dates coincide with the approximate time when my problem started.  After a review of police record, I noticed that my Arial file did not contain the font Arial 'standard '. The content folder italic, bold, italic, bold, Etc, but not "standard". So, I copied the police from my old XP machine and installed in the PC Windows and Voila! The problem disappeared!

  Since it was a new machine there were multiple "updates automatically installed in the machine at this time. I installed a few apps myself, mainly Microsoft Office components, at the same time. I suspect that one of the 'updates 'corrupted' at this time.

  My problem is solved, but it would have been much easier if there were a source for fonts replacement on the Internet instead of another machine somewhere.

• blue screen error code 1000008e death.

  Original title: error code?

  I sometimes get the "blue screen of death"... with this error code:

  BCCode: 1000008e BCP1: E0000001 BCP2: B8400925 BCP3: AC4178B8
  BCP4: 00000000 OSVer: 5_1_2600 SP: 3_0 product: 768_1

  Can someone help me solve this problem?

  Since the MS Answers forum does not prompt for any information system when a new question is asked, we know absolutely nothing about your system.  This makes troubleshooting difficult unless you like to try things.

  All the Microsoft Engineers do sometimes (most of the time) is just use the Bing search engine to see what happens to your error message and publish the first Microsoft KB article that appears in the search engine Bing (try it yourself and you will get the article sent you the MSE - which is unlikely to help all).  Who is troubleshooting not, is it?

  Did you take a glance at this KB article?  It's a bit overwhelming, and it requires you to have an XP installation CD and if you have one, it better be the same Service Pack as your Service Pack installed or things will go back.  However, the MSE was using the word "try" and that does not sound very confident for me-, but feel free to try.

  If you sometimes get only the BSOD, you provide a us with more information about your system and use something like BlueScreenView to see if you can understand what is underway.

  Please provide additional information on your system:

  What is your system brand and model?

  What is your Version of XP and the Service Pack?

  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

  The afflicted system has a CD/DVD drive work?

  You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

  Your system seems to start OK and then crash or didn't he start not at all?

  If your system works fine, what do you think might have changed since the last time it worked correctly?

  Can you make the system crash when you want
  ?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).

  The next time your system crashes, provide more information on what you see.

  Here's a BSOD example showing information you provide:

  http://TechRepublic.com.com/i/tr/downloads/images/bsod_a.jpg

  Send for the nose and the Red arrows (3 to 4 lines total).

  Send all * line STOP message since there are clues in the 4 parameters.

  If there is a name of the file listed in the STOP message, don't forget to include this information too.

  Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
  Now provide more information about your system and data against more recent accidents.
  Click Start, run and enter in the box:
  Msinfo32
  Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
  For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
  This will minimize back Q & A and eliminate guesswork.
  Download BlueScreenView here:
  http://www.NirSoft.NET/utils/blue_screen_view.html
  Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
  If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
  BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.
  Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files.  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
  Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt
  .  Open BSOD.txt with a text editor, copy the text and paste it in your next reply.
  Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:
  ==================================================
  Dump file: Mini062110 - 01.dmp
  Crash time: 21/06/2010-11:51:31
  Bug Check String: MANUALLY_INITIATED_CRASH
  Bug check code: 0x000000e2
  Parameter 1: 0x00000000
  Parameter 2: 0x00000000
  Parameter 3: 0x00000000
  Parameter 4: 0x00000000
  Caused by the driver: i8042prt.sys
  Caused by the address: i8042prt.sys + 27fb
  Description of the file: i8042 Port driver
  Product name: Microsoft® Windows® Operating System
  Company: Microsoft Corporation
  File version: 5.1.2600.5512 (xpsp.080413 - 2108)
  Processor: 32-bit
  Computer name:
  Full path: C:\WINDOWS\minidump\Mini062110-01.dmp
  ==================================================
  Send the information of the last 5 memory dumps (if you don't have 5 memory dumps yet, send the newest, you have).
  While you wait, please follow these steps:
  Perform scans for malware, and then fix any problems:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  Restart your computer and solve the outstanding issues.

• I have a copy of Halo 2 for Windows Vista disc and the login screen keeps telling me 'No product valid key'

  I bought a copy of Halo 2 for Windows Vista drive during the Christmas holidays and after that I installed the game, valid and registered the product key with the installation program, I load the game to connect to Games for Windows Live and he informs me that "your product key invalid. It seems that through my research on the Internet, I have to request a new key to use my game. I called Microsoft Technical Support, and told me to come here to get answers on how to get a new product key. Apparently Microsoft Engineers could give me a new key from what the woman for Microsoft said.
  EDIT: I received a reference number for Microsoft colleagues to use to search for my problem:
  121229016843033

  Hello

  Thanks for posting your question in the Microsoft Community!

  We have a dedicated team that leans on issues with Halo 2 for Vista.

  You can post the question here:

  http://forums.haloonwindowsvista.com/forums/

  You can also refer to:

  Solve problems with activation for Microsoft games problems and mapping programs.

  http://support.Microsoft.com/kb/960480

  "Invalid product key" error in Microsoft Games, MapPoint, or Streets & Trips.

  http://support.Microsoft.com/kb/812467

  Support for the Microsoft Product Activation issues.

  http://support.Microsoft.com/GP/cu_sc_prodact_master

  Support for common problems of PC games.

  http://support.Microsoft.com/ph/7745

  I hope this helps. Please let us know if you need help.

• Windows Live Hotmail, remember password

  Hello

  This post is to the attention of all Microsoft Support moderators out there.

  With regard to the e-mail account Windows Live Hotmail NOT to remember a password for a connection to another, I submit the following: -.

  1. I have checked/unchecked/checked the 'save my e-mail address and the password'

  2. I enabled/disabled/enabled cookies in Internet Explorer and

  3 edition of the registry to try to solve the problem.

  Get this, nothing WORKS!

  This happens for 2 dsifferent brands of computer, a laptop, the other a desktop computer.

  Someone would get on the Microsoft engineers, who, I believe, lie in Seattle with their fingers upward their buttocks and their minds to a standstill and to publish a patch so that this problem can be solved once and for all.

  It can't be that hard!

  1.

  Hello echo734,

  Thank you for visiting the community of answers from Microsoft Windows.

  The question you have posted is bound using Windows Live (hotmail) and would be better suited in the Center to help Windows Live Hotmail. Please visit this link to find a community that will provide the support you want.

  Lisa
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• Can't close MSN account

  Can't close MSN account

  The only e-mail client managed in this forum is Windows Mail. Your question
  is a Live/Hotmail/MSN account. Please see Solutions to Commons
  Hotmail account problems:
   http://windowslivehelp.com/solutions.aspx?ProductID=10
   
  If no help there, post your question in the forum of Hotmail account questions:
   http://windowslivehelp.com/forums.aspx?ProductID=10
  When you post here, don't forget to include the e-mail address of the account
  seen the problem if Microsoft engineers can examine the issue.
   
  --
  Gary van, Microsoft MVP
  ------------------------------------------------
  "TechProbs" wrote in message
  News: * e-mail address is removed from the privacy... *
  > Can't close MSN account
  >
   
   

  Gary van, Microsoft MVP (Mail)

• Defrag inop after cancellation of Win 10 for win 7!

  Disk Defrag inop apparently after cancellation to win 10 to Win 7!

  Window: "JJ is currently using custom settings created by another program. Before you change the schedule, you should remove the custom settings. "A link in this window with administrative Logo says 'Delete settings', it does nothing.

  Open the Task Scheduler, it says 'the task image is corrupt or has been tampered with' for all tasks.

  Cannot close these windows had to reload. Any help?

  Thank you very much for your message, Ashish.  I had exactly the same problem, so I am printing of your message and follow to the letter.  Microsoft is useless when it comes to support timely.  In addition, Microsoft told me that Windows 10 would kill the Media Center on my RESUME, and I wouldn't be able to play a DVD.  Where on earth are the heads of Microsoft engineers?  AND, true to form, Microsoft could care less what grief and hours lost this causes, but who is loyal to the Microsoft development strategy: throw it out there and let the public struggled with him, and THEN we will find what's wrong with it.  So, what are we going to do?  Self... is this what fend.  Thanks Microsoft for your vanity hoax.  I see that you haven't matured one bit of dam.  As more bloated software giant, you got filthy rich pulling on this round of strength again and again, and I expect Windows 10 to finish just like your other operating systems... patch on top of patch on top.  In defense of Microsoft, I will say this: I should have better.

• Impossible to activate WiFi through capacity switch/buttons

  My computer from problems wifi ability recently. I tried the system restore, restore the default settings (F2 at startup, F9 and F10), update the driver software, uninstall drivers and reinstall, tried the manual switch on my computer and the F3 function key. My computer always connects to Ethernet via a cord and my other electronic devices to connect to my modem/router without problem. Any other suggestions?

  Hello

  This morning, I noticed that my wifi is connected as soon as I turned on the laptop. Usually, I connect using Windows mobility. A quick look at the properties of wifi network showed that the parameters were modified to connect automatically. I checked that box.

  For the Microsoft Engineers reading this, someone in Perth in Western Australia has worked on how to access the personal wireless network, change the network to a home network to a public network and keep trying to download the updates that are already installed.