Microsoft Mobile Mouse 3500, scrolling problems

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• Microsoft Wireless Mobile Mouse 3500 scroll wheel problem

  I have a Microsoft Wireless Mobile Mouse 3500 and am used to clicking the scroll wheel to open a new browser window.  This does not work with this mouse.  Is this a problem or is at - there an update I can find which will allow this work?

  Hello

  Contact the Microsoft Hardware support for assistance.

  http://www.Microsoft.com/hardware/en-us/support

  Hope this information helps.

• Microsoft Wireless Mobile Mouse 3500 - scroll wheel

  I have a Microsoft Wireless Mobile Mouse 3500 and my jump pages scroll button when scrolling through documents, sheets of calculation and when I use it to zoom it zooms in way too close or too far away. Anyway to set the power of 'scroll '?

  If you have IntelliPoint installed, go to control panel > mouse, and then click the tab scrolling. If you have enabled accelerated scrolling (second box down), then click on the Advanced button and adjust the speed it to Slow. The necessary adjustment after trying it.

  SC Tom

• Wireless Mobile Mouse 3500 scrolling click works not

  Hello

  I bought a Wireless Mobile Mouse 3500 a couple of months.

  I installed it on my laptop according to the manual 'start here '.

  The mouse worked fairly well, and then I tried on some games. But the middle (under the scroll wheel) button did not work.

  I tried to check for a new driver, but without success. I also tried to find an option in the mouse configuration windows, but there is not.

  I would like to know if there is any real function by clicking in the scroll, such as ordinary mouse wheel, or my product have a problem manufacturing and in need of repair or substituition.

  I use Windows 7 Professional 64-bit and Windows Update is set to automatically search for updates.

  Thank you

  Hello

  Latest drivers available here. They have features that you use do not have.

  Latest drivers from this date are Intellipoint 8.x
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  =================================================

  I do not think that the 3500 has a programmable wheel but I could be wrong.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductDetails.aspx?pid=126&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below. If the mouse is defective, they would replace
  it.

  Rather than using my warranty I would check at OfficeDepot or other vendors who have
  view models to see if the feature you are concerned about is in fact included in
  the mouse.

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Microsoft Wireless Mobile Mouse 3500 problems.

  I'm using Windows vista 32-bit on a Dell Studio 15 laptop.  I have a Microsoft Wireless Mobile Mouse 3500.  I plugged the nano-receiver into my USB port and installed the driver but the mouse does not work.  It does not work if I move my mouse or click on the buttons.  I have bluetooth activated on my laptop but there is no button on the mouse or nano receiver to synchronize with the laptop.  I searched and searched the Internet to try to find an answer, but I don't see anything.  Can anyone help please?

  A couple of things you can look at at\try:

  1. Since beginning--> search box type mouse, when the application Microsoft Mouse appears select.
  2. Select the Dell Touchpad tab, then click on the picture to open the properties of the Touchpad.
  3. In the properties of the Touchpad, choose Device Select.
  4. Check the box that says "Disable touchpad/ponting stick when external USB mouse is present".
  5. Press OK.

  From my experience with Dell laptops, I have also found that sometimes an external USB mouse fails to be recognized because of some quirks with power and USB. Let the wired mouse, then turn off the laptop and unplug the battery for about two minutes. Turn on the machine again and see if the 'magical' mouse appears.

• Microsoft Mobile Mouse 3000 lock as I am scrolling

  original title: Microsoft Mobile Mouse 3000

  I have this mouse model 1359 and he became addicted to my desk at work. It doesn't seem to work well at all and was wondering if it the wrong kind of mouse for a desktop computer. It crashes as I am scrolling and I spend the time stirring my mouse to do by moving and it also seems to jump over things. It happened on multiple computers. Ive tried to move the connection to a different usb port and it doesn't seem to help. Very much a pain, please help

  Hi KrystalNicolaides,

  ·         Did you the latest changes on the computer before this problem?

  ·         You receive an error message?

  ·         What version of windows operating system is installed on the computer?

  I suggest you follow these methods.

  Method 1: Follow the steps in the article.

  http://support.Microsoft.com/kb/838398

  Method 2: Try to change the mouse settings. See the article.

  http://Windows.Microsoft.com/en-us/Windows7/change-mouse-settings

  Method 3: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startupmode.

• My Wireless Mobile Mouse 3500 driver does not allow me to control the scrolling of the wheel

  My Wireless Mobile Mouse 3500 driver does not allow me to control the scrolling of the wheel. When I scroll it will only pages and no option available for the adjuments to go through all the 3 lines or more. I thought that I had downloaded the wrong driver but the mouse did not bring a CD or another. Returned to download the specific driver and still can't get in there.

  Hello

  1 have you made changes to your computer recently?

  If the mouse works well, if a setting should be changed the mouse in the intellipoint software, you can contact the manufacturer of the device for more assistance.

  http://www.Microsoft.com/hardware/en-us/support

  For more information you can check the link below.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Concerning

• Microsoft Wireless Mobile Mouse 3500 works do not at all

  The company that I work for bought a bunch of Microsoft Wireless Mobile Mouse 3500 as a gift for our customers. We had the pad mouse printed with our website and company logo. Now that we test the mouse, we see that they work not (3 of 3 so far). The computer can find the mouse and says it's working properly, but we do not have the mouse to answer or do anything.

  Hello

  Latest drivers available here: (these can help if you are not already using them)

  Latest drivers from this date are Intellipoint 8.x
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  =================================================

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Microsoft Wireless Mobile Mouse 3500 has stopped working

  My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.

  Hello

  I tried new batteries?

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• wireless mouse 3500 scroll has stopped working

  I use a 3500 since May 2010 wireless mouse but the scroll started an abnormal behavior. When I move the mouse wheel it scrolls to the top step and then scrolls a step to the original position.

  I've updated the drivers after problem, I got later. But the problem persists.

  Hello

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below. (If it is defective they usually replace.)

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• How can I replace a receiver for a Mobile Mouse 3500 MicrosftWireless?

  I accidentally dropped my laptop while the Mobile Wireless mouse receiver is plugged into the USB port. The receiver was totally destroyed. Now, I want a source replacement part. The mouse is a gift from last Christmas and I don't want to replace as it has an unusual design. Where can I get the new part?

  Hello

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident which would have
  start when you contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Cannot use mobile mouse 3500 "unrecognized usb device".

  Original title: mobile mouse 3500

  Mobile mouse 3500 has malfunctioned. "unrecognized usb device". This has happened once before. It seemed to correct itself when my computer is doing a weekly update. I did an update manually, but the error has not corrected itself. This mouse is only a few months old.

  Hello

  What operating system do you use?

  Step 1: Try to run the fix it tool to the article below and check.
  Hardware devices do not work or are not detected in Windows
  http://support.Microsoft.com/mats/hardware_device_problems/

  Step 2: Update the driver for this device using the audit and the Device Manager.
  Reference: http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isn ' t-work properly

  Step 3: Uninstall and reinstall the driver and the software for this device.
  Reference:
  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program
  http://www.Microsoft.com/hardware/en-us/downloads

  I hope this helps.

• Microsoft Mobile Mouse 3000 does not

  I have a relatively new Microsoft Mobile Mouse 3000 which has just stopped working. The mouse has functioned well for three months. I just changed the battery in the mouse. I plugged the transmitter into the USB port after starting my laptop. Normally, there is a green light that turns on the top of the transmitter. Now there is no light and I get an error message on the display, indicating that the USB device is not recognized and that the unit is defective.

  Help, please.

  Hi RJ Moy.

  Thank you for using answers Forum.

  I found an article that can help you solve this problem:

  http://support.Microsoft.com/kb/315973

  Follow the troubleshooting steps if you want and let us know how it works.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Can I use any receiver for Microsoft Wireless mouse 3500

  I have Microsoft 3500 Wireless mouse, couple weeks back I lost his nano-receiver, can anyone help figure out if I can use any other receiver for her or I have to buy new mouse collect them all?

  If you have a receiver to predict the "Microsoft Wireless Mouse 3500" you might be able to connect again - not positive on this one (some Logitech devices can be "trained" to use other receivers).

  In general though - if you lose the receiver, that the mouse is golden.

• Microsoft Mobile Mouse soluble problem by exchanging the transceivers?

  Hello

  I have my third Microsoft Wireless Mobile Mouse 4000.
  The first two had one of their mouse buttons stopped working does not correctly one after more than two years, it is not perfect, but I can tolerate that, I really like this mouse otherwise.
  Now, I ordered a replacement and it behaves strangely:
  It seems to stop working from time to time for a short moment, the mouse cursor then moves as if my hand trembled and then returns to normal.
  I checked the following until now:
  -My Logitech Wireless mouse works very well (it's not my hand ;))
  -The distance between the transmitter/receiver and mouse is short (less than a foot, I use it with my laptop)
  -The batteries are charged, the led is off. No, not green
  -The drivers are up-to-date
  Operating system is Win7 64 bit.
  I tried to find the mouse to work with my old Microsoft Mouses nano transceivers but no luck: the mouse cursor does not move.
  I guess they work on frequencies of difference or something.
  Is it possible the frequency as my last mouse is disturbed by something that is going on and outside?
  Is it possible to change the frequency?
  Is it possible to configure one of the old radios to work with the new mouse?
  ID prefer it if I don't need to send back it.
  Kind regards
  Jens

  Is it possible the frequency as my last mouse is disturbed by something that is going on and outside?

  Is it possible to change the frequency?

  Is it possible to configure one of the old radios to work with the new mouse.

  (1) it is possible, but probably not in this case

  (2) NO.

  (3) NO.

  I return it for a replacement.