Microsoft Mobile Mouse 3000 lock as I am scrolling

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• Microsoft Mobile Mouse 3000 does not

  I have a relatively new Microsoft Mobile Mouse 3000 which has just stopped working. The mouse has functioned well for three months. I just changed the battery in the mouse. I plugged the transmitter into the USB port after starting my laptop. Normally, there is a green light that turns on the top of the transmitter. Now there is no light and I get an error message on the display, indicating that the USB device is not recognized and that the unit is defective.

  Help, please.

  Hi RJ Moy.

  Thank you for using answers Forum.

  I found an article that can help you solve this problem:

  http://support.Microsoft.com/kb/315973

  Follow the troubleshooting steps if you want and let us know how it works.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Microsoft mobile mouse 3000 works do not correctly under Vista

  I have a mouse Microsoft 3000, which is less than 3 months old. I replaced the battery. I used the reset button. However, the mouse will not turn on gree. indicating that the mouse works. I saw this question already on the Microsoft answers site. ILO is unable to find the solution. Can you help me?

  Hi Instructor4216,

  I recommend you to try the steps in the articles below. You can exclude what you have already tried.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  If the problem persists, you get your mouse replaced.

  http://support.Microsoft.com/kb/326246/

  I hope this helps.

  Bindu S - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think.

• My mobile mouse 3000 stopped being recognized. by my Acer laptop with Vista. . I tried to download the program, but it stalls before finishing.

  I used the Microsoft Mobile Mouse 3000 for a long time, and all of a sudden he stopped being recognized by the computer.  I went to a download page and follow the instructions, but the process to a standstill before finishing and won't be stopped or moving forward.  Help.

  Hello

  You get the error message?

  Method 1: Let flow the fixit available in the link below and then check

  
  Hardware devices do not work or are not detected in Windows

  http://support.Microsoft.com/mats/hardware_device_problems/en-us

  Method 2: You can follow the steps described in the article below

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Method 3: download and install the driver\software mouse in the clean boot state

  
  Clean boot the computer

  Follow step 1 in the link below,
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

  
  Microsoft Download link
  http://www.Microsoft.com/hardware/en-us/d/wireless-mobile-mouse-3000

• Microsoft Wireless Mobile Mouse 3000 pointer doesn't move.

  My wireless mouse pointer won't move when I move the mouse. Clicking on will work to place the cursor/pointer is but the pointer does not move. Green light on the mouse turns off shortly after start. The battery is new. It happened when I unploug the mouse to move the laptopcomputer and in general he reajusts himself, but no more.

  Hello

  Thanks for posting your query in the Microsoft Community Forums.

  I understand from the description of the problem, that you have problems with Microsoft Wireless Mobile Mouse 3000.

  Help me with little information.

  -What version of windows you are using on the computer?

  I suggest you to consult the help articles and check if it helps.

  Troubleshoot a wireless mouse that does not correctly

  http://support.Microsoft.com/kb/321122

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  It will be useful.

  Let us know if you encounter problems under windows in the future. We will be happy to help you.

• Need driver for Mobile Mouse 3000

  My Mobile Mouse 3000 (model 1359) does not work :( I downloaded the IntelliPoint software and tried to reconnect/synchronization of the mouse (by pressing the buttons at the bottom of the mouse and USB - lights are green fixed) but the mouse still fails.

  So, I go to the control panel (Windows XP 32-bit) looking for mice - it is detected but it says that the drivers are missing. I'm having a devil of a time to find the driver to download... someone can send me a link?

  Thank you!!!

  Yes, just download it again.  CRC errors indicate that there was an error in the Microsoft file transfer.

  If you have trouble, the direct hyperlink that uses the official download page is:

  http://download.Microsoft.com/download/1/3/B/13B6BCAA-603C-4F7C-B03E-2DC23E307D47/IPx86_1033_8.0.225.0.exe

  The file must be 14,709,624 bytes long.  The MD5 checksum is 61d37880daca3f9049925621e199834e.
  The SHA1 checksum is ed011df183df468e11315d785599573c20f8fd12.

  You can read and download the utility of integrity check Checksum of the file not supported inKB841290.

  Please vote if this is useful!  Please, click on Brand or propose as answer if that answered your question!

• Microsoft Mobile Mouse 3500, scrolling problems

  I bought a Microsoft Mobile Mouse 3500 target a few months ago and it works great so far. When I scroll it jumps a long distance and is not smooth. I tried to lower the speed of scrolling in the mouse settings, but it does not fix it. The only way I can break free, it is by downloading an app on the app store for Google Chrome (I don't know the name of the application). Help, please. Thanks in advance.

  Unplug the receiver to the usb port.   Plug it in again.

  I can only conclude this is a bug in the firmware/hardware and the receiver must be restarted.   It has nothing to do with the drivers because it happens with windows, osx and linux.

• Microsoft wireless mobile mouse 3000 will not connect

  I had a mobile wireless 3000 microsoft mouse when I put my mouse usb pen in the computer it flashes green but then it turns green, but my connector on my mouse is, nt connect to my pointer on the computer could please tell me the convenience store ive tired to put it in different usb ports & he even doe work of the sww.

  Hello

  You need get the latest mouse drivers and make them ready to re - install (perhaps several times).

  Download - SAVE - go to where you put them - when ready Right Click on - RUN as admin.

  Tips for solving problems of USB devices - and a Mr Fixit
  http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

  Panel configuration-Device Manager - click in the empty box - then DISPLAY - view hidden now devices look everywhere EXCEPT the USB controllers for your device (cannot be found) and if find you it do a RIGHT CLICK and UNINSTALL all. The device is your mouse or similar. Now go to the USB and UNINSTALL ALL controllers in the category, but the category itself. APPLY/OK - REBOOT

  Try to install your mouse like new.

  Software MS - is of latest version 8.x, which just came out
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  This refresh battery USB and hopefully it will allow the unit to install. (Possibly a hub powered).

  Here is the similar procedure under XP, Vista is the same, except that we need to clear the specific device if present.
  http://support.Microsoft.com/kb/310575

  This is a utility to help you, but do 1 above.

  USBDeview is a small utility that lists all USB devices currently connected to your computer, as well as all USB devices that you previously used. Run Options and check the 1st three choices to see if one is there. Try to remove all instances and restart then plug in the mouse.
  http://www.NirSoft.NET/utils/usb_devices_view.html

  Again try to install your mouse like new.

  ===============================

  If nothing works:

  Wireless 3000 has a 3 year warranty
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=005&active_tab=systemRequirements

  Warranty
  http://www.Microsoft.com/hardware/warranties.mspx

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

• When I plug my opitcal microsoft wireless mobile mouse 3000, it flashes once then turns off

  As the title suggests, so whenever I plug my Microsoft Wireless Notebook Optical Mouse 3000 in the port, the receiver flashes once quickly, and don't light up like its supposed to. The mouse has a new battery.  The mouse worked just a couple of days.  I got it since last Saturday.  It is used, so I don't have a warranty.  Anyone know why its doing this?  The mouse is turned on at all times if feels movement.  The battery is good and I used it this morning until it stopped working.  It would gradually stop working.  Now when I try to resynch to see if this is the problem the receiver flashes once and then no more.

  Hello

  Thanks for posting your question in the Microsoft Community.

  I see that

  Microsoft 3000 laptop wireless optical mouse does not work as expected.

  Please refer to the sub condition Microsoft articles and check if the steps to help you resolve the issue you are facing with the mouse.

  Troubleshoot a wireless mouse that does not correctly

  http://support.Microsoft.com/kb/321122

  Troubleshoot the incidents of the response to the mouse or wireless keyboard:

  http://support.Microsoft.com/kb/838398

  Post back with the results. If you need help with Windows in the future let us know and we will be happy to help you.

• Microsoft Mobile Mouse 6000 "unrecognized device".

  I have a microsoft 6000 mouse, and since I bought it, it worked flawlessly! A few days ago I started having a "USB DEVICE NOT RECOGNIZED" error each time.

  I tried the mouse on other computers (a computer dell laptop (Vista) + an office (XP)) and still getting the same error message. I tried everything to make it work!
  Does this mean I have to replace it? Help please!

  Hello

  If it doesn't work on other systems either?

  Certainly looks that the mouse has gone wrong.

  Microsoft Hardware Warranty Info.
  http://www.Microsoft.com/hardware/warranties.mspx

  Mobile Mouse 6000 - has a 3 year warranty
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=007&active_tab=systemRequirements

  Hardware support of MS and warranty claims
  1-800-936-5700

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• Microsoft Mobile Mouse soluble problem by exchanging the transceivers?

  Hello

  I have my third Microsoft Wireless Mobile Mouse 4000.
  The first two had one of their mouse buttons stopped working does not correctly one after more than two years, it is not perfect, but I can tolerate that, I really like this mouse otherwise.
  Now, I ordered a replacement and it behaves strangely:
  It seems to stop working from time to time for a short moment, the mouse cursor then moves as if my hand trembled and then returns to normal.
  I checked the following until now:
  -My Logitech Wireless mouse works very well (it's not my hand ;))
  -The distance between the transmitter/receiver and mouse is short (less than a foot, I use it with my laptop)
  -The batteries are charged, the led is off. No, not green
  -The drivers are up-to-date
  Operating system is Win7 64 bit.
  I tried to find the mouse to work with my old Microsoft Mouses nano transceivers but no luck: the mouse cursor does not move.
  I guess they work on frequencies of difference or something.
  Is it possible the frequency as my last mouse is disturbed by something that is going on and outside?
  Is it possible to change the frequency?
  Is it possible to configure one of the old radios to work with the new mouse?
  ID prefer it if I don't need to send back it.
  Kind regards
  Jens

  Is it possible the frequency as my last mouse is disturbed by something that is going on and outside?

  Is it possible to change the frequency?

  Is it possible to configure one of the old radios to work with the new mouse.

  (1) it is possible, but probably not in this case

  (2) NO.

  (3) NO.

  I return it for a replacement.

• Microsoft Wireless Mobile Mouse 3000 not working not

  When I plug the receiver to the USB port (on two different computers) the led green flashes. And in the mouse control Panel category indicates the device is working properly.  However, when I put the batteries in the mouse itself, nothing happens.  The light flashed red laser several times and then nothing.  The light green battery flashed once and went.  I tried to change the battery; I tried to push in the little white sign on the bottom of the mouse button several times and nothing happened.  The mouse is defective?

  Had same problem... fixed it with a correct synchronization as follows:

  1 plug the receiver into usb port

  2. turn on the mouse by pressing the switch on the bottom

  3. with receiving always in usb port, press connect button with pen. (I had to raise my laptop for this). The green light on the receiver flashes now indicate that it is ready for synchronization.

  4. If necessary puch cinnect button on the mouse with a pen.

  See the video on: http://www.microsoft.com/showcase/en/us/details/df09a00b-81a2-4b46-af7c-ac5c7f467f50 re how synch

• Microsoft wireless mobile mouse 3000 not working not not in Windows 7

  Bought a mobile wireless mice from Microsoft for my sons laptop. Worked a lot for 3 weeks and now works doesn't at all. Tried to replace the battery with a new one. Tried to use it on another computer but it still dosen't work. Laptop is a HP new operating system windows 7.

  Hi GKWest,

  See the article after some troubleshooting for your question:

  http://support.Microsoft.com/kb/321122

  In addition, just in case:

  http://support.Microsoft.com/kb/326246

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Microsoft Comfort Mouse 3000 mouse wheel click on the problem

  Hello

  I just got this mouse today and really like the shape and the weight of it, however I have a major problem - click wheel mouse only works to a certain (very uncomfortable angle) and even in this case, not all the time. I installed the drivers and all...

  .. sure you can not help me with anything whatsoever, so I'm going to exchange it for a different mouse to the store in the next few days, unless the problem disappears

  .. That's all :(

  Hi pas0003,

  If it works, try the steps and check them off below.

  (a) check the connection of the mouse. If the mouse is connected via a USB port, make sure that the cable is not loose. Push the USB connector to make sure it is sitting comfortably. If the mouse has an older serial port connection, make sure that the connector has not become loose and check the pins of the serial port for any signs of damage.

  (b) plug the mouse into a different port on the computer and test. The port may be damaged or the computer can recognize is no longer the mouse into this port.

  (c) inspect the cord of the mouse for signs of damage and make sure that the cord has not broken loose from the end of the USB connector or the mouse itself. If the mouse wire has been broken or the wires are are spare at each end, the mouse may need to be replaced.

  (d) clean the mouse. A mouse that uses a ball to track needs frequent cleaning. Unscrew the plastic ring on the underside of the mouse in the direction indicated by the arrows on the mouse. Remove the mouse ball and clean the ball and inside the mouse, paying special attention to the small roller inside the mouse. Use a cotton swab or a clean non fluffy towel and a small amount of rubbing alcohol. Let the parts dry, then reassemble the mouse. It should run more smoothly.

  (e) check the mouse settings. Click on the 'Start' button on the computer, and then click "Control Panel." Depending on the operating system, you may need to click "Settings" first go to the "Control Panel". Click on "mouse". Review the settings on the various tabs to see if changes are needed to solve the problems.

  (f) uninstall all hardware or software newly added. Check the performance of the mouse. If the problem is resolved, there may be a conflict with the mouse and the new program or hardware.

  (g) put end to the program you are working and you restart the computer. If a user clicks on the mouse too many times in quick succession, the memory of the computer may freeze, which in turn freezes the mouse.

  (h) examine the lock button for a mouse integrated on a laptop. If the mouse stops working, we can get key lock, usually located just above the mouse button. Press the button to unlock.

  If the previous step fails then you can go ahead and return the mouse to get a new one, as there may be a problem with the mouse itself because it is news.

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• My mobile mouse 3000 does not work even with new battery, no green light on USB, when connect to the system, it says unknow device USB

  the system says: one of the USB connected to the computer with multifunctioned, and windows does not recognize it.

  Hello

  · What is you receive the exact error message?

  Follow the steps in the links below and check if this can help: Troubleshoot failures in the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398

  Troubleshoot the failure to find new mouse connected to your USB port: http://support.microsoft.com/kb/223256