Microsoft Outlook 2007 does not open.

I know this is a long message, however, I want to help based on what I have or have not is. We use Windows XP, Office 2007 student and teacher edition, Outlook 2007.  Norton is our protection.  SuddenLink is our internet.
This was the week that won't stop.  Friday February 4 our computer has a virus called Axel.dav.  It destroyed the program file after file.  We ended up calling Norton.  We paid 99.00 for them remotely access our computer in order to remove this virus.  Problem solved.  However, the programs were still gone.

We have recharged our Microsoft Office 2007 home and student version.  I know that there is no Outlook, but I didn't, so we relocated our copy of Outlook.   Although we have installed Outlook, my mail was rather to Outlook Express. With this problem in front of me, I called Suddenlink who helped with the right setting that outlook has started to work. It worked fine for a few days. Then, I was looking for an email I need and who had been backed up on an external drive.

When I clicked on the email address (ended up being not not the one I need), it opened with Outlook Express.  It's an email that my husband had saved at work (where they use Outlook Express). A message came saying: do you want to be your default e-mail, Outlook Express and I said no once we clicked on this email then Outlook Express took over and now Office Outlook will not open.  We tried everything from the system restore to reset navigation panel, to fix Outlook and Office CDs and their reloading.

I'm lost.  I've never asked a question before so I really hope that you have all the information to help.

Thank you
Linda

Outlook:

 

http://answers.Microsoft.com/en-us/Office/default.aspx

Office at the above link forums

http://answers.Microsoft.com/en-us/Office/ee861097.aspx

Outlook Help Forums at the link above.

They will help you with your Outlook questions when repost you in the Office Forums above.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

XP forums:

http://social.answers.Microsoft.com/forums/en-us/category/WindowsXP

Link above is for XP Forums.

There is a list of the different Forums XP to the link above to help you.

You get the help you need there.

Here is the Vista Forums.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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