Microsoft Security ess says unrecognized file and won't load theml

try to install the game species of Microsoft says unrecognized file files and abandons the installation

Hi Buzin2,

Thank you for writing to Microsoft Communities. The problem description, I understand that you are not able to install the game. Before you start the troubleshooting steps, I need the required information:

·         The game you are trying to install?

·         The game is compatible with Windows 7?

·         What is the full error message?

·         Did you do changes on the computer before the show?

·         You are able to install other applications successfully?

Follow these methods.

Method 1: Temporarily disable the security software (Microsoft Security Essentials).

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

If please follow the methods and let us know if you need more assistance. We will be happy to help you.

Thank you.

Tags: Windows

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