Microsoft Wireless Blue Track 5000 scrolling problem

Hi everyone, I have used for about a month, the blue Wireless track 5000 mouse without problem.

Suddenly, the scroll wheel doesn´t work at all, but it scrolls by itself whenever I turn the mouse on some functions of windows as a volume. I can´t stop it. I have to turn it off.

I tried the app info mouse that comes with MS Software and either the wheel or the wheel clicking present works.

All ideas?! I tried to change the USB Port and reinstall the software.

See you soon!

Hi Skyg10,

1 what happens if anything something happened which may have caused the mouse to stop functioning correctly?

You can try a system restore to a previous point where you have not experienced the problem.

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

To run the system restore, you can consult the following link:

System restore

http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

System Restore: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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