Microsoft Wireless Multimedia Keyboard does not completely work in Vista

I have the MS Wireless Multimedia Keyboard 1.1 installed on my PC.

I recently had a few separate issues with my computer and technology at Geek Squad did some work cleaning on my PC for best performance and to get rid of a bad program.  I am running Vista SP2.

On my keyboard, there are a series of buttons on the top which opens to different folders, or programs.  I had to open Excel and open Word.  The others are default Media Player, email, IE 8, My Documents and my pictures.  Everything worked correctly and opened the program folder / to, before cleaning.  Now mail, IE 8, and Media Player buttons still work, but others did not.  However if I open the Microsoft Keyboard program buttons become functional and remain so until I restart the computer. The keyboard works fine otherwise.  Y at - it a boot option which can have been withdrawn inadvertently during the cleaning process, which is the cause and if so how can I have reconstitute?

Thanks for any help.

Hi BCfromKY,

To test the response of the keys on the keyboard, use the Microsoft keyboard Diagnostics (MS Key), a utility program that is included with the Microsoft IntelliType software. To use MS Key, follow these steps.

Note the MS key utility is only supplied with the version of the Microsoft IntelliType 1.1 and later versions. If you do not have Microsoft IntelliType installed, you can visit the following Microsoft Web site to install this software:

http://www.Microsoft.com/hardware/download/download.aspx?category=MK (http://www.microsoft.com/hardware/download/download.aspx?category=MK)

Start Microsoft Keyboard Diagnostics. To do this, use one of the following methods:

a. Click Start, click principally made programs, accessories and then click Run.

(b) in the Open box, type mskey and then click OK.

c. If you get no response in MS Key on your keyboard, test the keyboard on another computer. If the keyboard does not work on another computer, see the "Références" section for more information on how to contact Microsoft Supplemental parts to get a replacement.

For more information, you can consult the following article:

Troubleshoot wired keyboards that do not or only the erroneous characters category

http://support.Microsoft.com/kb/258826/en-us

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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