Monthly summary not updated

Although I signed the same day I set up my printer and inserted ink HP that came with the ENVY2400, my monthly summary of Printing is not updated. I'm starting to believe that they want me to start the program with the next cartridge and is not what I want. The reason I bought the program intantprint with the printer should be part of the program. I don't want to pay more money on top of the program for ink cartridges more waiting for the program to start. Can someone help me?

What is the instant HP ink program you are referring? FYI, there is an email form that you can fill out to report problems...

https://h10025.www1.HP.com/ewfrf/wc/email?product=5401250&LC=en&cc=UK&DLC=en

In addition, there is a page of FAQ HERE.

The cartridges that you print with now are the cartridges 'host' that come with the printer. That you entered to instant ink, HP you will ship the first set of 'instant' cartridges and your charges will not start until you insert them. At this point, your summary Dashboard will be visible to your account.

BTW - billing is based on the No. of printed pages, not the no. cartridges shipped.

Tags: HP Printers

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    21/02/14 13:32:45:879 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Visit http://www.adobe.com/go/loganalyzer/ for more information

    21/02/14 13:32:45:879 | [INFO] |  | OOBE. OF |  |  |  | 8492 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    21/02/14 13:32:45:879 | [INFO] |  | OOBE. OF |  |  |  | 8492 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    21/02/14 13:32:45:879 | [INFO] |  | OOBE. OF |  |  |  | 8492 | START - Installer Session

    21/02/14 13:32:45:879 | [INFO] |  | OOBE. OF |  |  |  | 8492 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Version of RIBS: 7.0.0.108

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Version of the OS Win: 6.1.1.0 64-bit Type: 1

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [Total timer]

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    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | CHECK: credentials

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Load deployment file

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | DeploymentFiles option not given

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | CHECK: Another installer native OS already running

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Create required folders

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Assuming the installation mode

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Search for path source install

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Media Sync DB...

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [synchronize media DB]

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Pre check media db sync

    21/02/14 13:32:45:880 | [INFO] |  | OOBE. OF |  |  |  | 8492 | End of pre check media db sync. Exit code: 0

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    21/02/14 13:33:00:391 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Replace the 'mode' property to: silent

    21/02/14 13:33:00:391 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Replace the "patchesOnly" property to: 1

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    21/02/14 13:33:00:419 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Setting START asked actions of payload

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    21/02/14 13:33:00:425 | [INFO] |  | OOBE. OF |  |  |  | 8492 | INSTALLDIR is on a volume that is accessible in writing

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    21/02/14 13:34:28:019 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [checking the system: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

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    21/02/14 13:34:28:021 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [checking the system: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 2,13168 milliseconds (0.00213168 seconds)

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    21/02/14 13:34:28:075 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [pre session: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 1,07312 milliseconds (0.00107312 seconds)

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    21/02/14 13:34:28:088 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Unordered InstallOperationsQueue to END operations

    21/02/14 13:34:28:088 | [INFO] |  | OOBE. OF |  |  |  | 8492 | START InstallOperationsQueue ordered operations

    21/02/14 13:34:28:088 | [INFO] |  | OOBE. OF |  |  |  | 8492 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4 - mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: operation to install

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    21/02/14 13:34:28:095 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Call the code to the custom action for the pre-installation for 4_4.0.2_AdobeCSXSInfrastructure4 Adobe CSXS useful-mul 4.0.2.0 charging Infrastructure {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}

    21/02/14 13:34:28:095 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [pre payload: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

    21/02/14 13:34:28:096 | [INFO] |  | OOBE. OF |  |  |  | 8492 | In PrePayloadInstallProc

    21/02/14 13:34:33:099 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Custom action return code: 0

    21/02/14 13:34:33:099 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [pre payload: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 5003,91 milliseconds (5,00391 seconds)

    21/02/14 13:34:33:099 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [operation payload: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

    21/02/14 13:34:33:108 | [INFO] |  | OOBE. OF |  |  |  | 7176 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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    21/02/14 13:34:33:108 | [INFO] |  | OOBE. OF |  |  |  | 7176 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    21/02/14 13:34:33:108 | [INFO] |  | OOBE. OF |  |  |  | 7176 | Request to install the payload

    21/02/14 13:34:33:129 | [INFO] |  | OOBE. OF |  |  |  | 7176 | 4_4.0.2_AdobeCSXSInfrastructure4 Adobe CSXS useful-mul 4.0.2.0 charging Infrastructure {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: component path C:\Program Files (x 86) ARKEngine \Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources

    21/02/14 13:34:33:274 | [INFO] |  | OOBE. OF |  |  |  | 7176 | All self-extracting assets. Number of active: 2

    21/02/14 13:34:33:275 | [INFO] |  | OOBE. OF |  |  |  | 7176 | CustomizedPatch property not found in the database

    21/02/14 13:34:33:275 | [INFO] |  | OOBE. OF |  |  |  | 7176 | Begin the installation of payload to C:\Users\bruno\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup \payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db

    21/02/14 13:34:33:352 | [ERROR] |  | OOBE. OF |  |  |  | 7176 | DF045: Detected file Corruption. Reinstall the product and then apply the patch again. (Cannot repair the file "C:\Program Files (x 86) \Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll") (6 Seq)

    21/02/14 13:34:33:352 | [WARNING] |  | OOBE. OF |  |  |  | 7176 | DW063: The ARKPatchCommand command failed. (6 Seq)

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    21/02/14 13:34:33:535 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [pre payload: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

    21/02/14 13:34:33:537 | [INFO] |  | OOBE. OF |  |  |  | 8492 | In PrePayloadInstallProc

    21/02/14 13:34:38:540 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Custom action return code: 0

    21/02/14 13:34:38:540 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [pre payload: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 5005,09 milliseconds (5,00509 seconds)

    21/02/14 13:34:38:545 | [INFO] |  | OOBE. OF |  |  |  | 8492 | No operation.  We finished:

    21/02/14 13:34:40:550 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Total number of installed components: 0

    21/02/14 13:34:40:550 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Total components repaired: 0

    21/02/14 13:34:40:550 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Total number of removed components: 0

    21/02/14 13:34:40:550 | [WARNING] |  | OOBE. OF |  |  |  | 8492 | DW050: The following payload errors were found during the installation:

    21/02/14 13:34:40:550 | [WARNING] |  | OOBE. OF |  |  |  | 8492 | DW050: - Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4 - mul: installation failed

    21/02/14 13:34:40:550 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Call post-Forum custom Hook

    21/02/14 13:34:40:551 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER: [poster session: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

    21/02/14 13:34:40:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | In InstallSessionCloseProc

    21/02/14 13:34:40:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Custom action return code: 0

    21/02/14 13:34:40:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [poster session: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 1,61255 milliseconds (0.00161255 seconds)

    21/02/14 13:34:40:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | : TIMER END: [Total Timer] took 118389 milliseconds (118,389 seconds) DTR = 26845,7 Kbps (26,2166 Mbps)

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | -------------------------------------- Summary --------------------------------------

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 |  -0 fatal Error (s), 3 (s)

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Version of the OS Win: 6.1.1.0 64-bit Type: 1

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 |

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | -Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4 - mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}.

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    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | ERROR: Could not apply the patch to the file to "C:\Program Files (x 86) \Common", tool to patch returned the error: 32769 Seq (4)

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | ERROR: DW063: error to reverse the order ARKPatchCommand (Seq 4)

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 |

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Please find the error string above to find when the error occurred.

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | These errors resulted in installer exit code mentioned below.

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | -------------------------------------------------------------------------------------

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 |

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Exit code: 7 - could not complete the silent workflow.

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | Please see specific errors for troubleshooting. For example, ERROR: DF045, DW063...

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | END - Installer Session

    21/02/14 13:34:41:552 | [INFO] |  | OOBE. OF |  |  |  | 8492 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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