Windows 8.1 printer offline

Similar Questions

• DeskJet 2546 b: Wireless print job stays in queue and poster printer offline after the upgrade to Windows 10

  I write a fix I found for a pretty annoying problem involving 10 Windows and HP wireless printers.

  My Deskjet 2546-b printer was printing OK wireless to the point 8.1 of Windows until that I upgraded my computer to Windows 10. Immediately after I upgraded to Windows 10, I could not scan, so I reinstalled the printer software and has worked for a day or two and then the printer would print not unless I restarted the printer or the computer - sometimes 2 or 3 times. This went on for a few weeks, sometimes it would be nice, sometimes, usually after the computer restarts, he would simply go offline. Once, he went offline 3 times when I was printing about 20 postage labels, recently he went 1 week without any problems.

  Long story short, after a lot of troubleshooting and to help a friend to HP, I found the problem to be associated with the WSD/service Port in Windows 10. My printer still maintains a stable connection with my Netgear router (wireless to the printer light stays on blue) and I was able to scan from the HP software and I could ping the printer... but printing would be just stuck in the print queue (the spooler service) and the printer showed offline in the queue, hardware and windows devices , or when printing from a program like Windows.

  I learned that if I went in devices and printers, until I sent a print job, if the printer showed offline, I could save time by restarting the printer simply and he would come every time (less painful) online.

  

  But it's just a solution and not a solution.

  Nothing worked... not even print and scan doctor. The final fix that worked was to define an IP address manually for the printer, and then I put the print driver to use a standard TCP/IP port.

  Here is the step by step. Your printer must already be connected to your network (solid blue on printer).

  Step 1: Make sure your printer uses a manual IP address

  (1) to obtain the IP address of your printer:

  • If your printer has a control panel with a menu, it's easy... Just look in the settings menu without wire/report and write your printer IPv4 address.
  • If your printer is not a menu of fancy and repower the computer and printer HP Print and Scan Doctor network menu display use (wireless), or you can connect to your router from a web browser (usually 192.168.1.1) and look at attached IPs (like me). Some printers can also print a report of the network when you hold down some buttons everything back up and running, but you will need to search the web site of the Internet or HP to find the process for your printer model - the report displays the IP Address of the printer.

  (2) once you have the IP address of the printer number, type this information in a web browser... like 192.168.1.x (where x is the last number of your printer)

  Web page of the printer should find - otherwise, use another browser (you can use a tablet or iPad if you want). HP has several different forms of printing of web pages (embedded web servers) depending on your printer model, but they all have a large number of parameters.

  (3) since the network tab or section, look for a manual IP address configuration.

  

  (4) suggest an IP address or type in a new.  I've personally used suggest and then replaced by the last number 241. You want to use a high number, something in the order of 240 to 250 to reduce the risk of problems caused by your router assign this number to something else on your network. Note the 4 digits for the new IP address manual, you will use them later.

  5) click apply and close the web page of the printer.

  Step 2: Make the print driver using the manual IP address of the printer

  Open the devices and printers in Windows, right click on your printing device and select printer properties. Follow the prompts to get the WSD port and on a new local port...

  

  1) click on the ports tab.

  (2) add the Port.

  (3) click on after the first screen, and then click new port type.

  (4) enter the IP address of the printer.

  (5) next.

  (6) select the new port.

  7) click OK.

  You have now two pilots displayed in the printers and devices window, you can now print... but you might not be able to scan and the HP printing software may not work as he might want to lets you add a new printer when you open it... If Yes, proceed to step 3.

  Step 3: Remove print devices and install a new one.

  Need to do this to get the software back HP synchronized so you can scan.

  (1) right click 2 print devices listed in the window of your printer and remove them by clicking on remove device.

  (2) open the HP printer Assistant software (from the icon on the desktop or you can search Windows by using the name of your printer).

  (3) installation/add a new printer... go fast and a new device icon is added to the printers and devices window.

  4) return to the printers and devices window and open the properties of the printer again for your printer icon.

  5) go to the ports tab (yet) and you'll see a new selected WSD port, select Port Standard, you created earlier in step 2.

  (6) you have now two print devices in the window (again), but now everything should work.

  These two devices alone from here on out. Do not remove one and everything should work fine. At least it worked for me. I hope it works for you. I'm hoping a Windows update resolves this problem soon, I see many people who cannot print or scan wireless after they upgraded - not just the stuff of HP.

• HP8620: Printer offline, Windows 10, worked fine until a few days ago

  I have a wired network printer, HP8620.  In the last few days, every time I turn on my laptop (HP spectrum), also connected by wire to the network printer is offline - it will not be printed.

  Reports HP print and utility Scan doctor that the printer is offline, but Microsoft Word and other applications do not, print saying the printer is offline. I can solve the problem by turning the printer off and on again.

  I've seen suggestions that it is a problem of SNMP status, but when I go to the printer properties, Ports and select "Configure Port", I get an error message "an error occurred during port configuration", "this operation is not supported", so I can't uncheck SNMP, as suggested elsewhere.  Any ideas?

  Thank you

  Philippe

  Hi @Philip4,

  Welcome to the community of HP.

  I read your post on your HP Officejet Pro 8620 having connection problems, and I want to help out you.

  Try the link below, there are several possible solutions to your problem. Try all the steps in order and let me know the results as well as of the problems or the error codes you are experiencing.

  HP printers - printer 'offline' status message (Windows 10)

  I hope this helps.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• DeskJet 3510 will print offline immediately when Windows wireless

  With my brand new HP DeskJet 3510 series, the wireless installation completed "successfully" on windows 7 x 64. However, the first attempt to print immediately-even a test page - sends the printer offline. It will not go online again. But it prints well wireless from a Mac. Any ideas? I tried all diagnostic - windows and HP tools. On time 4 right now. Thank you!

  Dear neonskeleton,

  Thank you for your help and advice. Knowing that MacAfee firewall settings could cause the symptoms that I saw was the key to the resolution.

  (1) launch McAfee Security Center (version 11.6)

  (2) under the featurestab, select Web and Email Protection

  (3) in the options that appear, click firewall.

  (4) in the options that appear, click Internet connections for programs

  (5) in the options displayed, choose Spooler SubSystem App

  (6) with the selected item, choose Edit

  (7) change 'Access' to the outgoing
  (8) Chooe Save, then on quitMcAfee

  Hope this helps the next person.

• Printers network returns to 'Use printer offline' system recovery (extended). Windows 7 SP1 all versions

  Printers network returns to 'Use printer offline' system recovery (extended). The questions appear to affect all versions of Windows 7 (32 and 64 bit).

  Printed documents are queued on the local PC, waiting for the printer to come online.
  The box can be seen by selecting devices and printers from the Start button. Double-click the printer service (usually the default printer) to open the printer window. Click on the "Printer" menu item in the window of the printer. The 'use printer offline' will be checked.

  It requires a privilege to administer to uncheck the 'use printer offline '. The printer begins to print queue elements. The option "Use Offline printer" will remain off until the PC then wakes up from his sleep.

  Printer has a static IP address and the last HP printer driver. is connected by WiFi to router. PC is connected to the router or use the WiFi. The question of the effects only PC under Windows 7. It seems to be very similar to that discussed in the article KB 934455 Vista.
  Does anyone know of a solution for the PC under Windows 7?

  Hello

  I suggest you to follow the steps below and check if it helps.

  Method 1:

  Try running the fixit tool from the link below and check.

  Problems printing and printing errors:

  http://support.Microsoft.com/mats/printing_problems/en-us?EntryPoint=lightbox

  Method 2: To select a default printer

  a. open devices and printers , click the Start button.

  b. right-click on the printer you want to use, and then click set as default printer. (You will see a check box on the printer icon, which means that it is now your default printer.)

  For more information, visit the following link:

  http://Windows.Microsoft.com/en-us/Windows7/change-your-default-printer

  You can check out the following link and try the suggestions provided by Robyn-technician support and check if it helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-hardware/printer-stops-working-shows-offline-at-random/0e88380e-4e7c-41c0-bcc8-6bf8afa32e7a

  Hope this information is useful.

• OKI c5150n printer laser reveals a "printer offline" error in windows 7

  I use windows 7 64-bit edition and a laser to oki c5150n printer and downloaded the latest drivers on the site.

  He always says the printer is offline, and when I uncheck "use printer offline" mode, whenever I try and print it gives an error that troubleshoot "patches" by turning the printer offline and the file I sent to print still does nothing. I have checked the cables, restarted the printer and computer, as well as using "remove hardware". any ideas would be appreciated

  Hi fdameion,

  See the following articles with some additional troubleshooting information and:

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  and

  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• printer offline? How to fix Windows 7

  Recently got a new modem of border, and now my printer won't connect wireless.  What could I do now?  I have Windows 7 Home and my printer is HL-Brother2170W

  Any help appreciated.

  Hi George,.

  I suggest you follow the troubleshooting steps form this link and check if that helps:

  The State of the printer is offline or paused.

  http://welcome.solutions.brother.com/BSC/public/EU/GB/en/FAQ/FAQ/000000/002600/000046/faq002646_000.html?reg=EU&c=GB&lang=en&prod=hl2170w_all

  Also see this article:

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Hope it helps, if the problem persists, please get back to us, we will be happy to help you.

• Missing/biased impressions & printer offline on Windows 8/8.1

  Hello community!

  I came across a problem with certain printers HP and Windows 8 8.1 operating system. Here are a few common questions that will focus on the steps of troubleshooting in this thread;

  • Printer offline
  • Printer cannot print multiple-page documents
  • Printer prints a test page, but not sent documents
  • Printer stop printing in the middle of a print job

  With the help of JonW and his instructions, I tried to compile a post for this number beginning with a functional work around.

  First of all - there are some windows updates that can help with this problem.

  (1) install this patch from Microsoft to ensure that this problem of private-public-private network do not recur. It belongs to the April 2014 package Update for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).

  (2) install this patch from Microsoft for the WSD service.  http://support.Microsoft.com/kb/3000461

  If this is not enough, then please follow the list of steps below that will give you a workaround solution that can help with this problem.

  The printer of the assign a static IP address

  An IP address is an address of Internet network that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign a static IP address to the printer.

  • Download the printer IP address.
  • • Press the button on the Control Panel printer wireless to view network settings.
    • Access the menu of network on the printer control panel.
    • Print a page of the Network Configuration Page or test wireless report.
  • Once you have the IP address of the printer, open a new web browser window or tab.
  • Type the IP address in the address bar of your web browser and press ENTER.

  Make sure that you type the IP address in the browser address box. If you type in a search tool bar area, the SAP does not open.

  • If the "There is a problem with the website's security certificate" message in the web browser when you try to open the built-in web server (EWS), or as you navigate through the integrated Web server, click on ' continue to this website (not recommended) "."

  Note:

  Choose ' continue to this website (not recommended) "will not hurt your computer while navigate it the Web built-in to your printer server. If you encounter this error outside EWS of your printer, your computer might be at risk.

  "If the browser cannot open the integrated Web server, after you have clicked on ' continue to this website (not recommended)", refresh the browser window.

  (EWS) built-in Web server for the printer opens and confirms that the printer is on the same network as the computer.

  • In the EWS, click the network tab.
  • In the Wireless section, click on the configuration of network (IP) address or IPv6, depending on your network configuration.
  • Manuel IP-click and then click on suggest a manual IP address. An IP address manually, the subnet mask and default gateway shows.
  • Once filled with the IP address manually, click the DNS server manually.

  Note:

  Keep a record of the manual IP address for reference.

  • On the Page of Network Configuration that you printed earlier, locate the addresses of DNS server, type the DNS address in the preferred DNS server and DNS server auxiliary manual manual fields and then click on apply.

  If the DNS addresses are not listed on the Network Configuration Page, or if you have difficulties to access the network or the Internet with the original DNS addresses, use one of the following methods to obtain the DNS addresses.

  • Method: use the public DNS server addresses

  Configuration of the printer using the publicly accessible DNS server addresses. To find available DNS server addresses, search online for "the public DNS servers.

  After finding the public DNS server addresses, type the addresses in the preferred DNS server and DNS server auxiliary manual manual fields, and then click on apply.

  • Method 2: obtain the network DNS information via your computer

  Select your operating system and then use the following instructions to obtain DNS server addresses.

  • • Click on the Start button () or the lower left corner of the screen, click Run, type cmd, and press ENTER.
    • When the command window opens, type ipconfig/all, and then press ENTER. Information on the network from the computer screens.
    • Highlight, then look for the addresses of DNS server.
    • In SAP, type the DNS addresses in the preferred DNS server and DNS server auxiliary manual manual field and then click on apply.
  • Print a test page to make sure that the IP address of the printer is him even that you have assigned.
  • Click on the Start button () or the lower left corner of the screen, click Find, type HP, click your printer in the results. Click utilities, and then click Update IP address to update the address in the software.

  Add a wireless network printer using the control panel

  Go to control panel and choose devices and printers

  Click on add a printer

  

  The PC will find the local network and display network printers.

  Select the printer and click Next

  

  The system will try and auto select a compatible driver

  

  Select the current driver and click Next

  

  The system will then ask you a name for the printer. The user can change the name, and then click Next

  

  The user can then choose to share the printer

  

  The user may choose to make this new default printer, and then click Finish.

  The new printer is now configured, but this printer will use the driver in OS (class) instead of the full function of HP driver.

  To change the printer using the HP driver full function follow the instructions below. I recommend you replace the driver HP driver full function that the user can then use features such as custom paper sizes.

  Return to the control panel and select devices and printers, right-click on the newly created printer and select printer properties

  

  Choose the Advanced tab

  

  Click the driver set and choose the printer driver has no driver class of words after it.

  

  Click on apply and then OK and the driver will be changed to the driver for the HP printer full function.

  The user should try this configuration and see if they still have problems.

  Printing should not be a problem more. Please let me know your back feed, and if these measures have helped.

  Good luck and good impression.

  See you soon,.

  Hi pixystixy99,

  Try to access the printer from devices and printers properties. When you open the printer on the Office Assistant, it opens printing options, which does not change the driver.

  See you soon,.

• Problem connecting to the server, error connection server and printer offline. I have a HP photosmart printer and Windows 7?

  My printer is not printing. It say problem connecting to the server, connection error server and printer offline. I have a HP photosmart printer and windows 7.

  You have McAfee? McAfee has been updated at the same time as the last batch of updates from Windows 7 and it seems to be the cause of this problem for most, if not all, users.

  See the communication from this "criticism" - McAfee

  Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update

  You should make the fix McAfee, if necessary. There are corresponding communications for their enterprise products.

  I got McAfee, but the connection has started working again on its own so I thought I was clear of problems. However, when I checked it says he was doing routine checks the updates in vain when I told it to do a manually. So stick with McAfee you don't follow their procedure of fix would have upgraded my PC at risk by not updated and, like other McAfee ads have since explained, the application did not refer to its database of threats correctly [and this could explain part of the variability of the symptoms of failure but all involved loss of internet connection]. Actually, I removed McAfee then installed Microsoft Security Essentials rather & my answer IE is faster I knew it [even though I had the Add-ons McAfee disabled for centuries].

  I had to run the removal of McAfee Development tool a few times before and it caused a problem with the license if the PC was not connected to the internet during the abduction. Due cat of McAfee support reset their files in order to allow the relocation-reactivation. Here is their link cat - McAfee - media contains the link to the cat

• I have a new windows mobile 8 hp psc 1315 printer offline how can I fix

  I have a new Toshiba Satellite with the new operating system and I have a problem my printer hp 1315, it is offline and I can't do it online. can anyone help?

  Hello

  This problem could be caused due to incorrect printer settings or due to driver problems. I suggest you follow these methods and check:

  Method 1: Follow the suggestions described in this article:
  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

   

  Method 2: Here is the HP printer article which described on troubleshooting the printer offline:
  "Printer is off-line" Message appears on the computer and the HP printer does not print
  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02221706&cc=us&DLC=en&LC=en&product=374568&tmp_track_link=ot_search#N7283

   

   

  Follow the steps and let us know if this helps.  If the problem persists, answer and we will be happy to help you.

• The print queue status is displayed as "offline" on a Windows 2008 R2 Print Server.

  The fix in this article KB http://support.microsoft.com/kb/946198/ corrects this problem for windows 2003 SP2 print server.  The same exact symptom occurred in my windows 2008 r2 print server.  Is anyone is aware of the fix for the version of windows 2008 R2?

  It is a Forum of Vista.  For more information on servers, please repost the following:http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.server.general&cat=en_US_9741c575-ec92-42f8-85ba-00dfe1483cf5&lang=en&cr=US where Server experts will be happy to help you.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• HP-Pavilion 17 Notebook pc / printer offline

  I have a printer Canon MF-4800. Fine prints of the internet from my wifes HP computer. My HP Pavilion 17 is connected to the printer. Print a page of test ok. Error message when I try to print online. Says printer offline. The printer is online. Symbol of WiFi blue is fixed. Another computer works fine with the printer. I've upgraded to 8.1 Windows with my computer. Any ideas?

  Thanks for your reply. I solved the problem after that I posted on this site. I went on my page that lists the devices and their photo printers. I had 3 different pictures of my Canon printer. One of them was checked off as the default printer, but it wasn't the functional printer. I moved to another picture of the printer and checked as default printer and it printed fine online. Thank you.

• Troubleshooting printer offline

  Printer offline can be resolved in 2 ways.

  Quick fix: reboot the router, restart the printer & computer

  -printer offline error can happen again if the router has a dynamic IP address (most consumer routers using dynamic IP)

  Permanent solution:

  1. print and evaluate a network configuration page (steps are to hp.com)

  2 make a note of your IP address of the printer from your print network configuration page

  3 assign your product HP one static IP address:

  Open a new Internet browser window, type the IP address of the HP product in the browser address bar and press ENTER. A web page is displayed, indicating the internal settings of the HP product

  Click the network tab, click the Wireless tab, and then click the IPv4 tab (the menu path may be slightly different, depending on your model of HP product. A new settings page.
   
  Set a manual IP address: your router assigns an IP address within a certain range (called the DHCP range). If you know what is the DHCP range, set an IP address in which the last set of numbers is outside this range, but no more than 254. Keep the first three sets of numbers even. If you do not know the DHCP range, select a high enough IP, like 250 (again, for the last series of numbers). For your router's DHCP range, contact your provider of Internet Service (ISP) or wireless router manufacturer. (USE THE ROUTER CHEAT LIST BELOW)
   
  Subnet address: use 255.255.255.0, unless you know that it is different, in which case you must use this number.
   
  Set the gateway address and the first DNS: enter the IP Address of your router (can be found on the Network Setup page or the wireless network test report).
  Note: Leave blank DNS
   
  Click on apply. The screen is not refreshed. If you have changed the IP address of the HP product of what you typed in your Internet browser, you will need to type in the new IP address to access the HP product. If you have not changed the IP address of the HP product, wait 30 seconds after clicking on apply and then click on the button refresh of your browser.
   
  Print another network setup page (or wireless network test report) of the Control Panel on your HP product to verify that the address IP of the product is that you have assigned.
   
  Turn off the wireless router. If the wireless router does not have a power button, unplug the power cord on the router to turn it off.
  To turn it off, press the Power () button on the HP product.
  Turn on the wireless router. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
  To restart, press the Power () button on the HP product.
  If you have changed the IP address of your HP product in step 4, then there could be an additional step necessary, depending on your printer model (this step applies only to Windows users):
  Find the HP folder:
  Windows XP
  Click Start, click all programs, click HP, click the folder for your HP product and then look for an item called update IP address.
   
  Windows Vista or Windows 7
  Click on the Windows icon click all programs, click HP, click the folder for your HP product and then look for an element called update IP address.
   
   
  If the updated IP address entry is not present, so no additional steps are required.
  If the IP update is present, click it and enter the new IP address that you entered in step 4.

  Router cheatsheet:

  D - Link router IP: 192.168.0.1
  PW: [leave blank]
  Login: admin
  Beach DHCP 100 to 199

  Router Linksys IP:192.168.1.1
  PW:admin
  Log: [leave blank]
  Beach DHCP 100 to 149

  Netgear IP:192.168.0.1 router
  PW: password
  Login: admin
  Range2 DHCP to 254

  The Apple router IP: use "Airport utility".
  PW: public
  Log: [no]
  Beach DHCP 2 to 200

  You can also use Hp Print Diagnostic Utility in the HP website, but the best & permanent resolution is to assign static IP printer.

• HP Photosmart 5510 'Printer offline' show

  To the right,.
  
  I started having a problem with my HP Photosmart 5510 - running on a Mac OS x 10.6.8 computer wirelessy.
  
  Until yesterday, I was able to print wireless towards her, even when he was asleep he wakes up and print.
  
  Now, however, I get a "Printer offline" message whenever I try to print what he's awake or not and I have to turn on the printer and on again before it prints.
  
  My printer HP utility can see the printer and it is connected to my network.
  
  Any help would be appreciated,
  Thank you
  Ronan

  I found this on the Apache site:

  "You unexpectedly see an Apache HTTP Server installation page when you visit a Web site. If you sent us mail because you have seen a page saying "it worked!" (or something similar indicating that Apache has been installed) on your screen or a Web site you have visited, please go back and READ the page. It must also specify what happens. The page is the equivalent of a demo or the Readme file from a Windows installation of the application; It is intended for the person who has installed the software and is supposed to show that the installation has been completed successfully. The problem you are experiencing has nothing to do with us, and we cannot help you. You must contact the webmaster of the site. If the site is www.foo.com, for example, try to send mail to . If it is www.toddsbeer.org, send an email to . And so on. »

  I think that there is something funny, with (probably your DNS of ISP) your router's DNS settings.  You can enter the configuration of the router and change the google DNS or OpenDNS DNS?

• I can't get my printer to print 'offline' online

  I went into the print that and tried to uncheck PRINT offline and it won't allow me to uncheck. What can I do to disable this so that my print jobs print?

  Hi,

  Thanks for posting your question in the Microsoft Community.

  From the descriptions of the question, it seems that your printer will not online to print to offline mode.

  I imagine the inconvenience that you are experiencing. I'll help you fix the problem.

   

  To help you solve the problem, I would appreciate if you could answer the following questions:

   

  1. what operating system is installed on your computer?

  2. What is the brand and model of the printer?

  What version of the operating system Windows am I running? :

  http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

   

  Follow the steps below to change a printer connection Online:

   

   

  To resolve this problem, you need to change your printer settings of the offline online.

  a. open the start menu and click on the "devices and printers". This will open a window with a list of the printers currently installed on your computer.

  b. double-click the icon of the printer that you want to change online. The status of the printer appears in the form "printer: Ready" or "printer: offline.".

  c. click on "printer: offline" and the menu of the printer. Click on "Printer" in the menu bar and uncheck "Use printer offline." This action will change the printer from offline to online mode.

  For reference:

  Why can I not print? : http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

   

  I hope that the information above helps you.

  Your response is very important for us to ensure a proper resolution.

  In the future if you fall on any question relating to Windows, please do not hesitate to post your request here on Microsoft Community, we will be more than happy to help you.