mouse works do not, do not open, a mess of programs

I use a portable Envy15 j101us and 8.1 running.  All of a sudden only navigation I use are the buttons on the mouse.  When I try to get to the start screen all the that get is a menu drop-down most of the time.  In any case, when I manuver on a program and click on enter nothing happens.  I tried to do the restore of the system nothing happens.  I can get to look, I can type system.  I can button down to system but that is as far as I can get.  I removed the battery to reset.  Did not work.  I held the start button, other that turning on the login screen, nothing extraordinary is happening.  I still can't use the mouse, I still can not in the programs, I can not yet handle.  Help!  This isn't a touch screen.

and now, when I connect with fingerprint or password typed, I get message: the user profile Service has no sign.  User profile cannot be loaded. ' ARf!

Kathy f. in Ohio

Hi Kathy,

With not even be able to get into Safe Mode, I think your best option at this time would be to contact technical support for assistance on the issue.

Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

Thank you very much for your answers.

Tags: Notebooks

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