Muse 2014 contact form - site Internet should be hosted by BC
Hi, does anyone know if muse standard contact forms widget work with Web sites that are not hosted with BC? I know it is planned to change that to the new update of 2014, but what actually happened? Could not find anything in the update of adobe notes.
Hello
With Adobe Muse CC 20141, reCaptcha and checkbox field can be added to forms.
Please install our latest update to try out these new features.
Thank you
Sanjit
Tags: Adobe Muse
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Hi danios22041774,
As it works on BusinessCatalyst, my best guess is that it's a hosting problem. On your real domain name, I get a not found error when I try to access some jpg files directly (for example: http://danielsmolen.pl/images/wklejony%20obraz%20306%20%C3%97%20321.png), then it is clear that the images are not making it on your server.
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Hello
Do you mean, the email used for the notification is not on the same domain of the site? It won't matter if the email is not on the field as notification process would still work.
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Hello
I built a website for a client, using Adobe Muse, which is hosted by Business Catalyst. On the page of the site contact us I placed an Adobe Muse 'Single Contact' widget/shape with 3 three fields: name, Email and Message. The form worked as expected until the end of December 2014. Since then, the information in the 'Email' field are changed.
The site has four different e-mail accounts through Business Catalyst. For the sake of discussion to call them:
The Messages from the Simple of Muse's Contact form are sent to [email protected] . When emails are displayed in Business Catalyst "Webmail" e-mail address that was entered in the field "E-mail" from Simple Contact Forms does not appear in the field "from". Instead, the "from" field shows that the e-mail was sent from may[email protected] regardless of what was concluded, by the sender in the Email of the Contact single form field. It don't make any difference this provider of e-mail address is entered in the field - AOL, Yahoo, Hotmail, Gmail, Roadrunner, etc - they are all changed to [email protected]
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Is making it too difficult for the customer to meet the needs of their customers. I am really against a wall on that and have an angry customer who is willing to walkaway of Muse and Business Catalyst.
Hi William,.
The e-mail field you see in BusinessCatalyst is not filled by the customer in the e-mail of the form field.
As far as I understand it, it is the e-mail ID used to publish the site through Muse. So change 'to' email field in Muse won't change 'from' email in British Colombia.
Kind regards
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Refer to Zak response to your similar post here - http://forums.adobe.com/message/6129694#6129694.
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[Edited by moderator e-mail address]
liamt49731828 wrote:
OK no problem, don't thank you again.
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Why used my work of Contact form on the desktop version of Site Muse?
I made my first website using Muse.
First thing, nice software. I'm not a programmer, but the interface is super easy to use.
I have registered the site with Google and has received the reCaptcha codes and placed in the site.
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I worked through the tutorial intro to Muse (where you set up the site of the Katie bakery) and published, Muse, as a temporary site to Business Catalyst. But in this area, the Send button does not work.
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The page of the form (contact us) tutorial includes a form with a "submit" button. The tutorial shows how the Send button is configured with several States to indicate that the shape is click after: presenting, submit successfully or submit does not succeed. The tutorial also shows how to enter an email address to send to. In addition, the tutorial explicitly pointed out that you can publish the site to Business Catalyst to test the submit button and make sure that it sends to the correct email address before make you the site live.
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I have reviewed the information in Troubleshooting Muse form Widgets used on the servers of third parties, but none of these tips have helped. And besides, businesscatalyst.com isn't a 3 rd party server. It goes without saying that the Send button should work from Adobe's own site.
Why the submit button won't work, even after following the steps in the tutorial explicitly step by step? If I can't work on the temporary business catalyst of the site, how am I supposed to feel confident that it will work if I try to live somewhere else?
Update: I just tested it again, by adding a new form Widget to another page of the tutorial site. I just copied the default form (name, Email, Message fields) and placed value on the Menu. Then I republished on the site and re-tested the submit button. And now, the new Send button in the page Menu works and also the submit button on the Contact page (from this tutorial).
I don't know if the assets of the tutorial were corrupt so that the original send button wouldn't work, or is it add a second button send the first button to "wake" another page Submit or if Adobe changed something on their servers during the night to allow to the Submit-button. I know, it's that one change, he works now as I expected to work.
(For the record, yesterday I deleted and republished the site several times, just to make sure that this was not something that occurred at the time of publication. So who is excluded as a cause).
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Muse Contact form response questions
Can anyone help with this problem.
Please contact Adobe.
A representative will be with you shortly.Thank you for your patience.
In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Now you can chat with Sonam.
Vicky Quick: The contact form for the sites of the Muse does not have my clients to meet the person who contacted them. It updates their address at the top, forcing them to cut and paste the person seeking information. How do I change the answer to the field in the contact form and which is even an option? If this is not the case, do you offer a work around? I asked this question on the forum and no one has an answer. Help, please!
Sonam: Hello, welcome to Adobe
Sonam: Vicky, is your site hosted by BC, or a 3rd party hoster?
Vicky Quick: I've got one in British Colombia and the other on godaddy, that both do not work
Vicky Quick: The contact form, it represents the response return only
Vicky Quick: Hello?
Sonam: Vicky, this feature is not available via Muse or BC. Well want to share the link to your post on the forum, I'll pass on the product team and ask them to get back to you as soon as.
Sonam: If there is a work around, or if it is possible with any customization, the product team must help you with him.
Vicky Quick: I put it on the forum, but also the sites of third parties such as muse - themes.com and they did not answer either
Sonam: kindly share the link to your forum post
Vicky Quick: How to share the link?
Sonam: copy and paste to this cat
Anshul suggested, but a case management system, where your customer can respond directly to the depositing e-mail.
With BC it is possible, allowing the CSE (Customer Service ticket), you can set the responsible role to which users should receive emails of presentation and then respond to customers directly from e-mail client used.
Level responses may be used as the first level with the level of climbing. Enable this, submitting a form creates a case which will then turn into a case of web and will be triggered in the responsible mailboxes of the role. Users of the site (your client) can directly respond to the customer of any e-mail client used by using this method.
In case you use an external server, you can use any third-party ticketing system and setting on the email address to which notifications are received.
Currently, with Muse when the form is configured with e-mail. Depositing submission form receives notification of that email email and authors of the communication is included in the subject line, you can use manually send their responses by e-mail.
Thank you
Sanjit
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