MX472 does not recognize the new ink cartridges 1401 code

I recently had to replace my cartridges on my MX472 and immediately after the installation, I got a code on the LCD of the 1401 and several beeps. This code means ink not installed. Therefore, I cleaned the contact strips with alcohol, did a hard reset hold the stop button for 5 seconds, another type of reset hold the button stop for 2 seconds, then press and hold the power button by pressing the key stop 5 times. I also unplugged the printer for 5 minutes with the cartridges from the printer and plugged, reinstall the cartridges and still not received the error code 1401 Check ink back. I went and bought another set of authentic Canon ink thinking that the first set was defective and still a no go on the second set. My printer is ready for the garbage? Its only 6 months!  Someone at - it other thoughts or ideas? Thanks in advance.

Hi Gregg1,

Since you continue to receive the error after you perform the troubleshooting steps you mentioned, the printer will require maintenance.  As you bought the printer in the past year, it is still within the warranty period; Please call or write us using one of the methods on the page contact us for further assistance.

Tags: Canon Printer

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