My 9800 torch blackBerry smartphones keep restart itself

My 9800 torch itself keeps restarting... there a message when it will restart by saying "eception exception java.lang.nullpointer exception." could someone tell me what is this problem?

the problem has been solved... I noticed that for some strange reason my app world has been removed from the unit so I re-installed my desktop and everything was fine...

Tags: BlackBerry Smartphones

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    OK, I can't say enough. But I'm like described KB as a lack of policy is NOT what you have, which means that you have a COMPUTER policy on your device. It's just weird because I've never seen a COMPUTER policy like what you describe, but then of course I have not seen anyone.

    So, I think (it's more than that, actually) is that you do indeed have a policy COMPUTER on your device that may well be the reason for the failure of the installation, you encounter.

    If it's a working or otherwise associated with certain BES service device, then you need to talk to anyone who provides the BES service on your problem... they control what is the it policy.

    If this is not a working device and/or you do not subscribe to any service of BES-level from anyone, then the conjecture is that you have received this camera as previously used, and the previous owner didn't properly clean the it policy, leaving you with a latent policy causing you these problems. To remedy this situation, you must make sure you have a full backup, according to the link in my sig auto on my posts. Then proceed you to this:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    Once finished, your device will be like new again, with nothing on it... No. data, no added applications, etc. If you continue to restore the backup, do not forget that you DO NOT make a simple full restore... restore instead, only those databases that you need (e.g., contacts, calendar, etc.) and more precisely to avoid any database that have nothing to do with BES, business, political, etc. If you restore that contains the it policy, it he will dutifully restore your BB and you will be right where you are now.

    Good luck!

  • Layout data Apn update for BlackBerry 9800 torch blackBerry Smartphones.

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    Hello!

    Here is a KB with the instructions:

    • KB05327 How to set the parameters of AFN on the BlackBerry smartphone

    I hope that it contains something useful!

    Good luck and let us know!

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    Hello and welcome to the community!

    About your attempt to fashion without failure, please specify:

    • She received mode without failure, but the problem persists?
    • Received not even in Safe Mode? If not, how many times did you try (it may be difficult to get the distribution right)?

    You may also use these tips:

    Good luck and let us know!

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    Hello kashez

    Welcome to the Forums of the BlackBerry Support

    If you have already removed all apps and you camera rebboting on its own, then you should try a refill of OS to rule out any software problem, have you tried?

    KB11320  : How to perform a reload own BlackBerry Device using BlackBerry desktop software for windows software

     

    But first make a comeback.

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    Thank you

    You are able to reboot your device in SafeMode as shown in KB17877?

    I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

    If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

    When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

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    OK, the operating system needs to be recharged, if you have a blackberry device software that you can try to connect, but it probably won't... If he tries to do a backup and then reload the software http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB11320&slic...

    most probably, you need to download and install software click here to download and install the correct software for the phone to the carrier you

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    Note: Text translated with Google translate

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    I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

    If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

    When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

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    Hello

    I think you can try two things: the soft reboot, and if it does not, the hard reboot. Don't worry, you can not lose data with these two reboots.

    Soft reboot:
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    Hard reboot:
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    Anonymous UUID: 95CFAC8B-1883-70D4-607F-AE56B9B3818D

    Sea 6 Jan 19:45:16 2016

    Panic report *.

    panic (cpu 1 0xffffff8014816df2 appellant): Kernel trap at 0xffffef7f962f7778, type 14 = page fault, registers:

    CR0: 0 X 0000000080010033, CR2: 0XFFFFEF7F962F7778 CR3: 0X000000000A966000 CR4: 0 X 0000000000002660

    RAX: 0XFFFFFF810F0CBAF8, RBX: 0XFFFFFF810F0CBD60 RCX: 0XFFFFFF810F0CBAF0 RDX: 0000000000000008 0 X

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    R8: 0XFFFFFF810F0CBAF4, R9: 0XFFFFFF810F0CBAF8, R10: 0XFFFFEF7F962F7778 R11: 0000000000000000 0 X

    A12: 0 X 0000000000000002, R13: 0XFFFFFF80DF2C4000, R14: 0XFFFFFF7F96379250 R15: 0XFFFFFF810F0CBC30

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    Lack of CR2: 0xffffef7f962f7778, error code: 0 x 0000000000000010, CPU error: 0 x 1

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    0xffffff810f0cb780: 0xffffff801472ad21

    0xffffff810f0cb800: 0xffffff8014816df2

    0xffffff810f0cb9c0: 0xffffff8014833ca3

    0xffffff810f0cb9e0: 0xffffef7f962f7778

    0xffffff810f0cbb60: 0xffffff8014d01523

    0xffffff810f0cbbc0: 0xffffff8014cfed83

    0xffffff810f0cbd00: 0xffffff80147e1307

    0xffffff810f0cbe10: 0xffffff801472ef8c

    0xffffff810f0cbe40: 0xffffff80147139f3

    0xffffff810f0cbe90: 0xffffff801472429d

    0xffffff810f0cbf10: 0xffffff801480231a

    0xffffff810f0cbfb0: 0xffffff80148344c6

    Corresponding to the current thread BSD process name: WindowServer

    Mac OS version:

    14F27

    Kernel version:

    14.5.0 Darwin kernel version: Wed Jul 29 02:26:53 PDT 2015; root:XNU-2782.40.9~1/RELEASE_X86_64

    Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

    Slide kernel: 0 x 0000000014400000

    Text of core base: 0xffffff8014600000

    Text __HIB base: 0xffffff8014500000

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    Availability of the system in nanoseconds: 10

    Model: MacBookPro5, 5, MBP55.00AC.B03 of BootROM, 2 processors, Intel Core 2 Duo 2.53 GHz, 8 GB, MSC 1.47f2

    Graphics card: NVIDIA GeForce 9400 M, NVIDIA GeForce 9400 M, PCI, 256 MB

    Memory module: DIMM0/0 BANK, 4 GB DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

    Memory module: DIMM0/1 BANK, 4 GB DDR3, 1333 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31

    Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.3.6f3 16238, 3 services, 27 aircraft, 1 incoming serial ports

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    USB Device: IR receiver

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    USB Device: USB Bluetooth host controller

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    Hello

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    2. do you get an error code?

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    http://support.Microsoft.com/kb/949358

    Note that it takes as much time to do the upgrade as to reinstall the operating system. In addition, some of your custom Windows settings may be lost through this process.

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    322756 (http://support.microsoft.com/kb/322756/)

    How to back up and restore the registry in Windows

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