Torch of blackBerry Smartphones keeps restarting

I installed an update of an application on my phone.  He said he had to restart.  I said ok.

Since then (2 hours +), he gets the part of the journey through the boot process, about 60% and then restarts again.

I need quick help.

Thank you

You are able to reboot your device in SafeMode as shown in KB17877?

I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

Tags: BlackBerry Smartphones

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