My account has been cancelled (cloud Creative)
Hello
My account has been cancelled. I had my wallet stoled in June, and I had to change all my accounts credit cards.
I think that I've changed the Adobe Creative cloud credit card too.
I did not reproach or invlice of June 2016 and today I received an email sying that my account has been canceled!
I can't contact you by phone or chat, and I want to reactivate my account. I am a user in addition to 2 years.
PLEASE HELP ME!
Rogerio Wilbert
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
or
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time) <===>===> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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My Bank has cancelled my credit card without sending me a notice due to fraud issues. My cloud account very recently purchased adobe has been cancelled because the payments were made through the credit card that was cancelled. I ride and had the more difficult time contacting adobe to fix this I want my account to be retired and will not be charged for any penalties for the improper cancellation.
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If you personally please message me the order number & email ID to which it has been registered. If the Cc can be revived, then I will send you the link secure payment portal, you need to update the details of the map again.
Other wise, you will need to buy new CC as mentioned above.
Concerning
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You have to contact support directly for an answer...
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
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http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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A member of the staff may occur throughout, but if you want to try...
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-If you have more than one email, but of course you use linked to your subscription
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-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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Go to https://account.live.com/proofs/manage to login to your account and manage your security information.
Thank you
The Windows Live teamHi AC B,.
We are pleased that your account is working again. Since your problem has been resolved, I am now lock this thread.
Note: For all those who encounter this issue, we ask that you post in a secure 1:1 thread so that we can better help you. To create a private post, please click on here.
Thank you!
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