My computer Guard stops running

My computer guard stop while usage - the screen empties and says offline, but the Tower remains on everything to freeze me.  When she did this, I can not yet turned off the computer completely without closing the power bar (which I know is not good for the computer).  It happens more and more frequently.  My virus scans show nothing, but I'm afraid my computer/IP address is used by an outside source.  What should I do?

Hi Jim,.

·         You receive an error message when the screen goes black?

Method 1: Start in safe mode and check for the issue. Report of the results.

Method 2: Run the next Fixit tool to see if it helps.

Automatically diagnose and repair common security settings on Windows

Also, check Event Viewer for detailed information on the problem.

Open event viewer

What are the information in event logs? (Event Viewer)

Tags: Windows

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    Pages 29 and 30

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    Hope this helps, Gerry Cornell

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  • my computer guard stop whenever I start to play agame

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    ·         Have you tried to play games online?

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    http://support.Microsoft.com/kb/331796/

  • my computer guard stop and start then I am browsing

    I have windows 7 installed in my computer. I'm not very tech savvy and don't know why, but the computer continues to stop and then hesitating and eventually go back to the top while I am browsing through Facebook or other Web sites. The computer is not shut down it's just sort of freezes. Also, I got messages saying that "pages do not react. I tried troubleshooting from my control panel and it worked once. It detected the problem corrected, and my computer was quick again. Now, it's back to frost up and such. I tried to resolve yet and that is to say 'no problem not detected '. This is why I post here. Again, I am not tech savvy so I have no idea what to do.  The other time the computer (when I did the first troubleshooting), I first called my cable company where I have my modem and wifi. Everything on their end was perfect. No problem there.  They suggested I have delete my browsing history. I did it. Nothing. It's still (once again) slowing down, freezing and eventually go back to the top.

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