My computer shuts down randomly

Original title: my computer turns off suddenly last night.

When I tried to reboot, it began as he would start right to the top as usual, but when I open a session, you stop again. This time I gave a few minutes and tried again. He started upward, and this time I logged. So I started my anti-virus software to analyze. It started well, and I went to scan. When I can, the power light was still on but the screen was black and the fan was running. He would not return. I had to cut power supply to restart. I waited about an hour, rebooted again, this time he did french own virus scan. But it remains closed on his own again. For me the fan sounds louder and maybe more than a clicking in it? It could be overheating? What I do with it?

This is much like an overheating problem.  When most computers detect they get hot, they will turn up the fan so that the fan runs faster and cools down more.  This probably explains the fan noise.  To check the base temperature, try the freeware CoreTemp
   <>http://www.alcpu.com/CoreTemp/ >
It should tell you how hot you get.
Overheating cause the most frequent is a fan failure or the accumulation of dust (lint) inside your computer.  You will have to open your case and observe the fans for the rotation and clean accumulation of dust with a can of compressed air or the equivalent.  Special attention to the CPU chip (should be obvious with fan in the annex).

HTH,
JW

Tags: Windows

Similar Questions

  • Computer shuts down randomly without error message

    My computer shuts down randomly without notice.  I don't get blue screens, etc.  I have a Gateway desktop computer using Vista Home Premium 64-bit, Service Pack 2.  I tried to go to the event viewer, but does not know what it means.  I have attached the event below.  My computer turns off sometimes in 10 minutes, 2 minutes or 2 hours.  It does not matter. Any thoughts?

    Log name: System
    Source: Microsoft-Windows-TBS
    Date: 27/04/2011-17:01:10
    Event ID: 537
    Task category: no
    Level: Information
    Keywords:
    User: LOCAL SERVICE
    Computer: HomeDesktop-PC
    Description:
    Could not find a TPM Module (TPM) security device works on this computer.  TBS could not be started.
    The event XML:
    http://schemas.Microsoft.com/win/2004/08/events/event">
     
       
        537
        0
        4
        0
        0
        0 x 8000000000000000
       
        130006
       
       
        System
        HomeDesktop-PC
       
     

     
     

    I realized what it was.  I normally go through, clean the fans and inside on a regular basis.  The fan that is attached to the Central Unit worked.  However, between the processor and the Fan Heatsink was extremely dirty.  It was packed with dirt.  To see this, you need to remove the fan.  He carefully cleaned, and all is well.

    Thanks for the info indicating that windows will usually give you an exception error, and it is probably a hardware problem, dirty, etc.  It's exactly what it was.  I just could not see the dirt without removing the fan.

  • my computer shuts down randomly and blue error screen "100000ea".

    Original title: my computer shuts down randomly and blue screen before closing down.

    my computer shuts down randomly and blue screen before closing down.

    the error message is generated after that reboot is:
    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    More information about the problem:
    BCCode: 100000ea
    BCP1: FFFFFA800826AA20
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files helping to describe the problem:
    C:\Windows\Minidump\071512-98311-01.dmp
    C:\Users\Paras Desai\AppData\Local\Temp\WER-767228-0.sysdata.xml
    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    Hello

    Blue error screen is mainly related to the driver problem. However, it might be also due to hardware problems. The blue screen error message may or may not contain useful information but the file record of emptying to the smallest set of useful information that may help identify why your computer behaves as such. You can read them by installing the Windows debugging tools and follow the instructions in this article.

    How read partial memory dump files that Windows creates for debugging:

     

    http://support.Microsoft.com/kb/315263

    Note: The article mentioned above also applies to Windows 7 full version.

    Or post the screenshot us for clarity on the issue.

    Consult the following link which contains information about how to download files mindump:

    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

     

     

     

     

    Method 1:

     

    Step 1: Start the computer in Mode safe.

    Reference:

    Start your computer in safe mode:

    http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

     

    Step 2: If you are not faced with the same problem in Mode without failure, you can do a clean boot to eliminate any influence from third parties.

    A clean boot allows you to check if startup item or services to third-party application is causing this issue.

    Reference:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:

    Note: When you're done to diagnose, follow step 7 in the article to start on normal startup.

    Method 2: This error could be due to bad video drivers, video card drivers updated on the Web site of the manufacturer.

    Reference:

    Updated a hardware driver that is not working properly

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Method 3: SFC scanner.

    Reference:

    System File Checker (SFC) scan will replace the missing or corrupted system files on your computer.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7:

  • Hi, my computer shuts down randomly and the fan is very fast and strong

    the fan is constantly fast and strong, my computer frequently stops randomly usual when some sites of casino play slot machine

    Probably the heat, especially if it's a laptop.  You have blown out through the etc air vents?

    Are using you it on a flat, hard surface (or is it in your knees)?

    We need the specs of your system.

  • System shuts down randomly.

    System shuts down randomly. Watched the Sytem log and found this. Event ID: 1003 category: 102. Error code 1000000a, 99e84008 parameter1, parameter2 00000002, parameter3 00000001, parameter4 8051f78f. No idea if it's the hardware or software associated with?

    Hello

    1 have you done with the hardware changes to your computer lately?

    I think it's an IRQL not less than or equal stop error, it is usually a device driver that requires.

    I suggest that you follow these steps and check to see if they help.

    Step 1:

    Disable the automatic restart in case of system error:
     
    a. restart your computer and start pressing F8 on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the F8 key when the Boot Menu appears.
    b. use the arrows to choose to disable automatic reboot failure system to the Windows Advanced Options menu appears, and press ENTER.

    Step 2:

    Although the error code cannot be bound, you can follow all the measures applicable from this article and see if the problem still occurs.

    http://support.Microsoft.com/default.aspx?scid=kb;en-us;q314063

  • Computer shutting down/tower guard is free of dust/power supply is fine

    My computer has been stop randomly for a few months now. I lived all the possible forums to find a solution.

    The problem:

    When you play a game like the Sims 3 or Elder Scrolls, the system shuts down randomly. At any particular time in games that this. I changed all the settings on my games at least, I cleaned the housing/video card/power supply/CPU/fans/and any other possible place of dust, I've updated everything it needs to be updated, the temp holds at 30 ° C... The computer stops also during playback of videos on rare occasion.

    Earlier, I ran a diagnosis under resources and performance monitor and came up with these questions:

    Error
    Symptom: Device cannot start.
    Cause: A device has a configuration problem that prevents it from starting correctly.
    Details: The device, Microsoft Teredo Tunneling adapter, cannot start properly. It was perhaps not the right driver installed or may be experiencing a hardware failure. The Plug and Play ID for the device is 11.
    Resolution: 1. check that the correct driver is installed.
    2. try updating the drivers using Windows Update.
    3. check with the manufacturer for an updated driver.
    4. try to uninstall and reinstall the device using Device Manager.
    Partners: Explanation of generated by Device Manager Error Codes
    Manage devices in Windows
    Symptom: Device cannot start.
    Cause: A device has a configuration problem that prevents it from starting correctly.
    Details: The device, Microsoft Teredo Tunneling adapter, cannot start properly. It was perhaps not the right driver installed or may be experiencing a hardware failure. The Plug and Play ID for this device is ROOT\ * TEREDO\0000.
    Resolution: 1. check that the correct driver is installed.
    2. try updating the drivers using Windows Update.
    3. check with the manufacturer for an updated driver.
    4. try to uninstall and reinstall the device using Device Manager.
    Partners: Explanation of generated by Device Manager Error Codes
    Symptom: Device is not present, not working not properly, or does not all its drivers installed.
    Cause: A device has a configuration issue preventing it from working correctly.
    Details: The device, hlnfd, reports "tv_ConfigMgrErr24". This device won't be available until the problem is resolved. The Plug and Play ID for this device is ROOT\LEGACY_HLNFD\0000.
    Resolution: 1. check that the correct driver is installed.
    2. try updating the drivers using Windows Update.
    3. check with the manufacturer for an updated driver.
    4. try to uninstall and reinstall the device using Device Manager.
    Partners: So, I found one of the mistakes and he said: it is related to my keyboard. My keyboard works very well and I am very doubtful that this is the reason why my office continues to close. Anyway, if you have the slightest idea of how to proceed, please let me know. I thank very you much for your time.

    Problems with the video/display is caused mainly due to display driver problem. You can upgrade display drivers (that is to say, the graphics card drivers) or reinstall the drivers: uninstall the drivers, reboot the PC, install the drivers, reboot the PC and then check.

  • my computer shuts down about 2/3 of the way after that the progress indicator starts and stops... any suggestion as it turns on again?

    Try to update of Itune, update got stuck, I turned to the computer off, impossible to restart... the indicator stops about 2/3 of the way and the computer shuts down again...

    Start Safe Mode removes the system caches that can help.

    Follow these steps to start in safe mode.

    1. Start or restart your Mac.
    2. As soon as you hear the startup tone, hold down the SHIFT key.
    3. Release the SHIFT key when you see the logo Apple appears on the screen.

    After the Apple logo appears, this may take longer than usual to reach the login screen or your office. This is because your Mac performs a check of directory of your drive to boot in safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    Then try to update iTunes.

  • My computer shuts down is no longer with button closure

    My computer shuts down is no longer with button closure. Works only with button on the computer case.

    * original title - system update updates microsoft windows *.

    Hello

    1 are there any changes or updates made on the computer?

    2. what operating system is installed on the computer?

    3. what happens when you try to shut down the computer?

    4. do you get an error message? If Yes, what is the full and exact error message?

    Step 1:

    Try restarting your computer in safe mode and check if the problem persists.

    a. restart your computer.

    b. when the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 on your keyboard key repeatedly until you are presented with the screen Windows Advanced Startup Options.

    c. using the arrow keys, select the Safe Mode option.

    d. press the Enter key on your keyboard to start Windows Safe Mode.

    e. when Windows starts, you will be at a typical logon screen. Connect to your computer and Windows goes into safe mode.

    f. check if you still have the problem.

    If it works fine in safe mode try performing a clean boot in order to find the cause root.

    Step 2:

    See the article about how to start your computer in a clean boot state.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135

    How to configure Windows XP to start in a "clean boot" State

    http://support.Microsoft.com/kb/310353

    Note: when the diagnosis is complete do not forget to reset the computer to a normal startup.

    If the problem is not resolved, please provide more information to help you best.

  • My guard computer shut down unexpectedly when I play games.

    My guard computer shut down unexpectedly when I play games. Now it is not always the case, just sometimes. The other day I was playing Sims 3 all day, literally, with the graphics settings maxed out and had no problem. The next day, he would crash as soon as it finished loading, even with the graphics settings at the bottom. Today, it was working fine this morning and now it crashes again. I had the same problem on and off with other games as well, Halo 2, Kings Bounty, UT 3. Here is my system:

    OS - Vista Ultimate 32 bit
    Processor: Core 2 Quad Q9400 @ 2 .66GHz
    RAM - 4 x 1 GB PC6400 DDR2/800
    MB - MSI P7N SLI - FI
    HARD drive - 150 GB x 2 (Raid 0) Raptor 10 k RPM
    PSU - 1000 watts
    GPU - NVidia GeForce 9800GT 1 GB (x 2 in SLI)

    And the error I get from Event Viewer:

    Filter event with the query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA 'Win32_Processor' AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace '//./root/CIMV2' because of error 0 x 80041003.» Events cannot be delivered through this filter until the problem is resolved.

    I got the error almost everyday since I got the computer, about 10 months ago, but it only blocks the computer if I play a game. I tried the 'fix' that removes the WMI event viewer 10 error, but everything done was make sure the error is not logged. I also tried another fix I found me delete the files in the repository, but that no longer works. I also run scans of complete system of virus/malware Spybot Search & Destroy and AVG 8 and verified the updated driver for my hardware. I also ran diagnostic tool memory. Who has good/clean/current. Can it be fixed or what I have to reinstall the OS?

    Hi JerHekSr,

    Thank you for using answers Forum.

    The first thing that comes to mind would be to check the motherboard manufacturer for an update of the firmware/BIOS.

    The error message mentions "loadpercentage > 99' which looks like you are running may at maximum load of the CPU while the game and that is the cause of the crash. You could try a clean boot to prevent the using CPU resources while you play to see if it makes a difference of strtup programs.

    To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual.

    Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.

    If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.

    a. log in the computer using an account with administrator rights.

    b. click Start collapse this image enlarge this image, type msconfig.exe in the Start Search box and press ENTER to start the System Configuration utility.

    The collapse of this image to this image if you are prompted for an administrator password or for confirmation, type your password or click continue .

    c. under the general tab, click Selective startup , and then clear the Load Startup items check box. (The box use the Boot file is not available.)

    d. on the Services tab, select the hide all Microsoft services check box and then click on disable all .

    Note Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

    e. click OK , and then click restart .

    Step 2: Enable half the services

    a. follow steps 1a and 1B to start the System Configuration utility.

    b. click on the Services tab and then click to select the hide all Microsoft services check box.

    c. Click to select half of the check boxes in the Service list.

    d. click OK and then click restart .

    Step 3: Determine whether the problem returns

    If the problem persists, repeat steps 1 and 2. In step 2, click to clear half of the check boxes that you have initially enabled in the Service list.

    If the problem does not occur, repeat steps 1 and 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

    If only one service is selected in the list of services , and you the problem persists, the service selected the cause of the problem. Go to step 6. If no service is causing this problem, go to step 4.

    Step 4: Enable half of the startup items

    a. perform a clean boot by repeating step 1.

    b. click on the Startup tab and then click to select half of the check boxes in the startup item list.

    c. click OK , and then click restart .

    Step 5: Determine whether the problem returns

    If the problem persists, repeat steps 1 and 4. In step 4, click to clear half of the check boxes that you have originally selected in the startup item list.

    If the problem does not occur, repeat steps 1 and 4. In step 4, select only half of the remaining check boxes that are cleared in the startup item list. Repeat these steps until you have selected all the check boxes.

    If only one startup item is selected in the startup item list, and you still experience the problem, start selected in the list element is the service that is causing the problem. Go to step 6.

    If no startup item causes this problem, a Microsoft service most likely the cause of the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the hide all Microsoft services check box in each step.

    Step 6: Resolve the problem

    After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

    Step 7: Reset the computer to start as usual

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    Click on start to reduce this image enlarge this image, type msconfig.exe in the Start Search box and press ENTER.

    The collapse of this image to this image if you are prompted for an administrator password or for confirmation, type your password or click continue .

    On the general tab, click the Normal startup option, and then click OK .

    When you are prompted to restart the computer, click restart .

    I hope this helps. Chris
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Windows live quickcam pro 9000 when try to record vidio computer shut down restart

    Logitech Quickcam pro 9000 v-ubm46 window live... Quick capture... take a picture Yes... When try to record vidio computer shut down & restart

    Window xp pro served pack 2.2002 quickcam v11.8

    Suggestions appreciated thank you for research

    had no any error message the computer just black screen close

    Sorry, the problem is with the Quickcam capture

    Thank you for your help

  • every time that the computer shuts down, (IE Automatic updates), recent documents is empty.

    original title: recent documents: every time that the computer shuts down, (IE Automatic updates), recent documents is empty. How do I prevent this? Very frustrated Ruth

    Recent documents: every time that the computer shuts down, (IE Automatic updates or I turn off during the night) recent documents is empty. How do I prevent this? Don't know if the following has nothing to do with it, but - about 6 months ago I reinstalled XP, since then I have no sound and comes to the foregoing. Oh and to add, at the same time, I've changed hard drives up and down, which means that I have and that he had 2 hard drives.

    Very frustrated Ruth

    Hello

    Try the steps below to solve the problem.

    Caution:

    To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows

    http://support.Microsoft.com/kb/322756

    (a) open the registry editor and navigate to:

    HKEY_CURRENT_USER-Software-Microsoft-Windows-CurrentVersion------Explorer-advanced

    (b) save the key in a file. See the article of support upward.

    (c) the value of Start_ShowRecentDocs as a result.

    (d) value of 0 - list of my documents most recently opened is disabled
    Value 2 - list my most recently open documents is enabled

    Note: set the value to 2.

  • error 1321: NTauthority or Services and controller app sez he has a problem and the computer shuts down

    sez no authority trying to run AVG or Malwarebytes - every 1/2 hour or if some "prog system? NTauthority or Services and controller app sez he has a problem and the computer shuts down

    Hello

    • What is the full error message?
    • What were the changes made to nfore this question?
    • What exactly do you mean by "no authority running avg or malwar bytes?
    It's a possibility that there is a startup program that is launched with a command line and it appears.
    You need to perform a clean boot to find the program that is causing and then disable or remove.
    How to configure Windows XP to start in a "clean boot" State
    http://support.Microsoft.com/kb/310353/en-us
    Note: When you have finished troubleshooting, proceed as explained in the article to reset the computer to start as usual.
  • How can I configure drive extender? get an error when the computer shuts down say reinstall Extender player

    get an error when the computer shuts down say reinstall Extender player. ? What is it. Thank you

    Hi deener49,

    Please look at the thread below for a possible solution:

    http://answers.Microsoft.com/en-us/IE/Forum/ie7_6-windows_other/please-reinstall-Extender-Player-invalid-or/86692b09-9464-E011-8dfc-68b599b31bf5

  • My computer shuts down without warning while I play games

    while I play games I see down in the system tray that the internet was disconnected and the few seconds my computer shuts down.

    so when I turn it back on it gives me a minute before he does again.

    again once it does only when I'm playing games and he did not do it now when I play, but after 10 minutes it starts.

    Hello

    Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
    It is just like it loses power or stop it in the normal way?

    Remove ALL power and reinstall all the memory cards and cables (both ends where possible).
    in fact, remove and replace - don't do not just tight. Remove the dust bunnies and clean the
    air vents. Check that fans are working (before and after opening the case). When your laptop on all the
    You can do is to reinstall the memory and clean the vents (still may try to add a small fan as a
    test).

    This sounds like material so if the above does not help you then probably need help
    a real computer store (not the leeks and the glances at a Best Buy or other stores) or the
    Support of system Maker.

    ===========================================================

    Check with these utilities to see if information may be collected: run BlueScreenView
    to see if there were any BlueScreens and verify in MyEventViewer at shutdown
    (or a few seconds before) See the event log contains useful information.

    It is an excellent tool for displaying the blue screen error information

    -Free - BlueScreenView scans all your minidump files created during "blue screen of death," collisions
    and displays information about all accidents of a table.
    http://www.NirSoft.NET/utils/blue_screen_view.html

    -------------

    MyEventViewer can be verified at the time of the blue screen (BSOD) or event within a second
    or time of the BSOD or event to provide more information about the possible cause - see TIP.

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
    Set it a bit before and after the time of the event or BSOD.
    http://www.NirSoft.NET/utils/my_event_viewer.html

    ------------

    AppCrashView - free - a small utility for Windows Vista and Windows 7 which shows details
    application of all accidents occurred in your system. The information breaks down is extracted from the
    .WER files created by the Windows Error Reporting (WER) of the operating system component of each
    time that an accident has occurred. AppCrashView also allows you to easily record the list of accidents to
    text/html/csv/xml file.
    http://www.NirSoft.NET/utils/app_crash_view.html

    ------------------------------

    Also do this so you can see the probable bluescreens. (You may or may not be able to see
    them if they occur even after doing this according to the cause.)

    Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
    (also Windows 7)
    http://www.winvistatips.com/disable-automatic-restart-T84.html

    =========================================

    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
    on this machine, including those you have uninstalled (they leave leftovers behind which can cause
    strange problems).

    I hope this helps.

  • After running for 1-2 hrs closed windows, not to wait about 5 minutes to turn off turn back on. What can cause my computer shut down

    While on the internet (firefox) after using it for about an hour my computer shuts down automatically for no reason.  I have to wait about 5 minutes to turn back.  During the restoration of my session, I get this message "the script is not responding," if I hit continue Firefox closes running.

    There are several reasons that the PC automatically stops due to the error, usually you would see blue screen and system restart. It could be a hardware or software error. Windows check log and see what the cause was also check problem and solution center and see if something is there. Also update your Windows and run the disk check. Also execute following tool to make sure that your PC is free of malware:

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

  • Maybe you are looking for

    • new version of firefox won't let me post, send messages on facebook

      I noticed short after the upgrade to the new version of firefox. There is no message in facebook on this subject, but when I did a system restore to a previous firefox, I could then access messages on facebook and share and post it on facebook. When

    • OPC Server Connect slow, L32E

      6.7.1 using lookout, NOR for CompactLogix 5300, (AB L32E) OPC server, I noticed that after 300 labels, after a cold computer starts, it will take about 10-15 minutes for Lookout display data of up to 14 PLC (L32E), in real time. Now that I'm at 1 400

    • Pavilion 5-e084ca: controller for HP Pavilion 5-e084ca USB drivers

      Hello Hp experts. I downgraded from Windows 8 for Windows 7 64 bit version Ulimate. I found all the drivers to access this community but I can't go through my best to find the USB controller driver Other suggestions that have been given to similar mo

    • Can I assign a certain hard drive to be always drive H, for example?

      Title describes, I have an external hard drive with music on it and it gets much disconnected and reconnected, then my library cannot locate files, because the disc has changed of drive h. drive I have or something else. Thank you

    • Suddenly unable to print from ms office or internet explore

      all printer drivers current ran windows troubleshooting printing and no problem not detected, allows to print only from mobile phones - until recently print of all without problem