My computer was being fixed...

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• Hi I had CS 5.5 Student edition (download no CD), but then the hard drive of my computer is dead. My computer has been "fixed", but was completely wiped out. I bought a new computer and want to download again - issue one - I can't find anywhere on the web

  Hi I had CS 5.5 Student edition (download no CD), but then the hard drive of my computer is dead. My computer has been "fixed", but was completely wiped out. I bought a new computer and want to download again - one question - I can't find a way to download the edition of students anywhere on the site, do I just download the normal edition? Two - question because my computer was wiped out how to uninstall / disable one I already downloaded? Because you get only 2 total downloads is that correct? I want to

  Please visit: https://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

  Concerning

  Megha Rawat

• I think that I have been scammed by the company supposed to work for windows saying that my computer was about to crash

  A company called vap technology called me last night on my phone at home and said to my computer was about to crash. they were Indian speaking people and said they were working for microsoft support; as I am not a laptop user profficent of long date, I couldn't tell if they were or not. How to get back money from $149, I paid them to fix the problems and how to uninstall the programs they put on my laptop; also what can I use to tell if it's a microsoft technology? Help!

  It is a scam. See:

  http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx .

  If they have access to your PC, they can install any number of malicious programs. My recommendation is to do a clean reinstall of Windows - it's the only way to be sure that your system is clean.

  If you have them paid by credit card, tell your card provider immediately what has happenend.

  All the data on your computer (passwords, credit card numbers, numbers of account documents, etc.) may have been compromised (they may not know now). According to the companies concerned (for example your bank) what happened.

  Use another PC to change passwords.

  Consider telling your local police.

• appellants informed me windows guarantee has expired, said my computer was about to crash and they controlled my computer outside, some icons began to disappear on the desktop. I turned off the computer.

  2 people called me on my home phone, told me that they were Microsoft Windows, that I got error report to Microsoft from my computer and they went into my computer remotely and was told that they could fix.   They said that my Windows guarantee had expired (on a less than 1 year old computer) and wanted to sell me a 1 year for $ 25 years more more money.   I told them that I need to check.    Less than 10 minutes passed and another call.  It's when they said my computer was crashing.   I told them it was covered by insurance, they hung up.   I haven't lost a few programs but nothing that I can't live.   They have external access to my computer.   First thing I had to do was press on keyboard and the letter r windows icon as it took me to a Web site called showmypc.com.   These people really represent Windows - Microsoft?   If this isn't the case, who should I report it to?  They also originally (before I have them checked) gave me a call back number in case I changed my mind.   1800 651-2595 but told me it would cost me 125.00.

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• my computer was obsolete seriously hurt, after downloading the first update to it crashed.

  the computer was not connected to the internet at about 6-7 years and when I finally hooked it up it worked very well was extremely happy until I tried to install my anti-virus if necessary. how he told me that I needed and the most recent version of microsoft service pack, mine was horribly outdated. I then clicked on update of windows and followed the instructions to a "T". how when the resart now or later came after you had finally download service Pack2 (which is no longer supported, but he still told me to download), I clicked restart now how it did as it was assumed, but when he started up everything was gone. programs, whatever it might be saved, * even the Start button and other options which will usually appear at the bottom of the screen disappeared. and I can't do but turning power by pressing the power button on and off. im getting seriously annoyed with my computer, correction with period of windows. and I must say the $60 fee to contact you to solve my problem infact your caused service does not me cheered in any way, shape, or form. slowly getting to the point of frustration in which breaking my piece of * and buy an Apple will actually give me more satisfaction, then get mine fixed. Please for the love of God, help me clean up the mess you made of my computer. -Greg Leach (seriously upset customer)

  Hi GregLeach,

  · What is the number and the model of the computer?

  · The operating system was preinstalled on the computer?

  · You have the Setup for the operating system disk?

  Follow the steps in the link below and check if this may help: how to fix a computer that does not start: http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx

• A tech saying they were from Microsoft called today stating that the computer was infected. Is - is this legitimate?

  Mirco soft tech?

  My wife received a call from someone who said they were from mirco soft and said the computer was they infected taked here in running a scan, which means it had the remote control of the computer, they took to a site web that wanted to sell a product to fix any info staff received a disconnected i line my question could they have obtained information from my computer and should I checked it by a technician of service to make sure.

  Jackson DonnaWoods Hello,

  It is a scam.

  Unless you have a contract to support prepaid with Microsoft, Microsoft doesn't call you, email you, or snail mail you about problems with your PC.

  I would certainly follow the advice of John John, because we do not know what happened when your wife has visited the Web site. By the way, I suggest you also change your password, sign in to your office computer and passwords associated with banking online, networking sites etc..

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• "Your computer was unable to start.

  Hello
  My parents had recently conditioned my computer in a box to move to another place. (The last time that they packed, a dinosaur HP computer was a failure of the power supply...) Anyway, once we moved into the House, I created my office and once I start I fell on Start Up Repair, saying: my computer was not able to start. There are fixes to this?
  I own nothing of a Vista boot CD, a CD of Ubuntu/Linux or any other startup item. I have not downloaded the malware, or if I got a virus.

  I tried to do a system restore, and it came with this:
  Disk Partition_1(C:) comporte deles de erreurs.)
  Windows has detected corruption of system files on (C :) Partition_1. You should check the drive for errors before you can restore it. Now, when I try to boot, it just says: cannot start BOOTMGR. Press CTRL ALT DEL to restart. (Or something like that).

  No, it isn't a problem with the hardware, IMHO. If the Player wasn't working, he post a similar message to "no hard disk found or no boot device.  It is more than likely a Vista operating system error. You need a Vista installation disc to fix the problem by following the links, offered by Amrita Mr. manufacturer will sell you gladly the appropriate disks you need. (Dell sent me a disc for less than $20 delivered).

  What could cause a hard drive not reading the BONES: 1) corrupted files, 2) wrong turn off the computer while he was writing a file, 3) unplug the power cord if it is lit (see #2). Usually, a strong power down gives you the message that the computer has been properly not arrested, and you have options like the last known good configuration previous, normal start, etc. (everyone has seen this menu, if they have a computer).

  This could create a hardware failure is loose wiring or loose component. Or a decrease in G-force, focusing on the motherboard or hard drive. All caused by a bad handling and shipping.

  A computer does not create a failure because you move. It is not home-sick or inhabited by an average gremlin. (You will need that).

• HELP PLEASE! The computer was restarted after a bugcheck.

  I was hoping that someone could help me understand what is the cause. This has happened for the past 2 days on one of our servers. The server is a Windows Server 2008 R2 computer.

  That's the message in the event viewer:

  The computer was restarted after a bugcheck.  The bugcheck was: 0 x 00000050 (0 x 0000000000000001, 0xfffff800016d40cc, 0xffffffffffffffd0, 0 x 0000000000000000). A dump was saved in the: C:\Windows\MEMORY. DMP. Report ID: 030313-9156-01.

  This is the message that is displayed on windows re-opening after the accident:

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.272.7
  Locale ID: 1033

  More information about the problem:
  BCCode: 50
  BCP1: FFFFFFFFFFFFFFD0
  BCP2: 0000000000000001
  BCP3: FFFFF800016DE0CC
  BCP4: 0000000000000000
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 272_3

  Files helping to describe the problem:
  C:\Windows\Minidump\030413-8765-01.dmp
  C:\Temp\WER-83783546-0.SysData.XML

  Hello

  Resolve errors stop (blue screen) in Windows 7 - has a section for if you can or cannot start Windows.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my
  answers if this thread - top 3 RESPONSES (+ 1 other).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  --------------------------------------------------------------------------------------------------

  BCCode: 50 0 x 00000050

  References to Vista also apply to Windows 7.

  Have you recently added any hardware? Have you updated a driver just before
  These began? (Check control panel - updates of Windows to see if all drivers
  have been updated it there all the time, it started) main likely culprits are video
  pilot, other great drivers, memory and antivirus/antispyware/security products
  could be faulty as well as reader questions.

  Use the troubleshooter below and refer to the following message for pilots and
  memory when you get these sections and then return of the disease.
  game needed.

  BCCode: 50 0 x 00000050

  Bug Check 0 x 50: PAGE_FAULT_IN_NONPAGED_AREA

  PAGE_FAULT_IN_NONPAGED_AREA bug control has a value of 0 x 00000050. This indicates that invalid system memory was referenced.

  Important info if you received a STOP Code

  If you received a blue error screen, or a stop code, the computer stopped abruptly to protect against data loss. A hardware device, its driver or software might have caused this error. If your copy of Windows is shipped with your computer, contact your computer manufacturer. If you have purchased
  Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or the manufacturer of your computer, Contact Support.

  If you have experience with computers and try to recover from this error, follow the steps in the Microsoft article solution STOP (blue screen) errors in Windows.

  These actions could prevent a mistake like this does not happen:

  1. Download and install updates for your computer from Windows Update device drivers.
  2. Scan your computer for computer viruses.
  3. Check your hard drive for errors.

  PAGE_FAULT_IN_NONPAGED_AREA parameters

  The following settings are displayed on the blue screen.

  Parameter	Description
  1	The referenced memory address
  2	0: Read operation 1: Write operation
  3	Address that referenced memory (if known)
  4	Reserved

  If the driver responsible for the error can be identified, its name is printed on the blue screen and stored in memory location (PUNICODE_STRING) KiBugCheckDriver.

  Cause

  Bug control 0 x 50 usually occurs after the installation of a faulty hardware or installation failure of material (usually associated with defective RAM, either main memory, L2 RAM or RAM video cache).

  Another common cause is a defective system service installation.

  Antivirus software can also trigger this error, as can a corrupted NTFS volume.

  Resolution

  
  Fix a defective hardware problem: if the material has been added to the system recently, remove it to see if the error recurs. If the hardware failure existing, remove or replace the faulty component. You must run the diagnostics of material provided by the manufacturer of the system. For more information about these procedures, see the manual of your computer.

  
  Fix a defective system service: disable the service and confirm that this resolves the error. If so, contact the manufacturer of the system service on a possible update. If the error occurs during the system startup, restart your computer, and then press F8 to menu mode characters that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time.

  
  A problem of antivirus software: disable the program and confirm that this resolves the error. If this is the case, contact the manufacturer of the program about a possible update.

  
  Fix a corrupted NTFS volume: run Chkdsk /f /r to detect and repair disk errors. You must reboot the system before the start of the analysis of disk on a system partition. If the SCSI hard disk, check the problems between the SCSI controller and the drive.

  Finally, check the system log in Event Viewer for additional error messages that might help determine the device or driver that generated the error. Disable the cache in memory of the BIOS might also resolve it.

  Remarks

  In general, this address is in the released memory or simply not valid.

  This cannot be protected by a try - except Manager - it can only be protected by a probe.

  BCCode: 50 0 x 00000050<-- read="" this="">
  * 1095.html? order = votes http://www.faultwire.com/solutions-fatal_error/page-fault-in-NONPAGED-Area-0x00000050-

  =========================================

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do mode if necessary safe or the Vista DVD command prompt or
  Options recovery if your system is installed by the manufacturer.

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  You can try a system restore to a point before the problem started when one exists.

  How to do a system restore in Windows 7
  http://www.SevenForums.com/tutorials/700-system-restore.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
  program generates cbs.log Windows Vista (and Windows 7)
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
  It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  Stop Windows 7 to automatically install device drivers
  http://helpdeskgeek.com/Windows-7/stop-Windows-7-from-automatically-installing-device-drivers/

  How to disable automatic driver Installation in Windows 7 / Vista
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/

  Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for professionals,
  Ultimate and Enterprise)
  http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  Startup Options recovery or Windows 7 disk repair

  How to run a startup repair in Windows 7
  http://www.SevenForums.com/tutorials/681-startup-repair.html

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  How to create a Windows 7 system repair disc
  http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

  How to do a repair installation to repair Windows 7
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• My colleague his computer was broken, it was Pentecost CS5.5 Pentecost installed upgrading pakket. now, I got a new PC I took me 3 days to discover that CS5.5 does not work on the windows 8.1 folks even 2 of the cat cant tel me that. now, I have installed

  My colleague his computer was broken, it was Pentecost CS5.5 Pentecost installed upgrading pakket.

  Now, I got a new PC I took me 3 days to discover that CS5.5 does not work on the windows 8.1 folks even 2 of the cat cant tel me that.

  Now, I have installed they pc new windows 7 of the Pentecost CS5.5 so should work on that. but after the installation of the upgrade CS5.5 does not show my CS5.5 pakket now I can't upgrade. and the last time it was Pentecost bij adobe support fixed a remote session bij adobe. now that?

  Problem solved by generating a new serial for Photoshop CS 5.5 key

  ~ Sarika

• My last computer was stolen. The only one remaining of my iTunes is on my iPhone. How can I transfer to my new computer?

  My last computer was stolen. The only one remaining of my iTunes is on my iPhone. How can I transfer to my new computer?

  Follow the steps in this Article to Apple Support

  Import photos and videos from your iPhone, iPad or iPod touch - Apple Support

• Our computer was accessed remotely this afternoon, how can we prevent this?

  We have a Mac Mini, with OS X 10.6.8 using NetZero DSL as our internet provider and Firefox as your browser. Our computer was accessed remotely through LogMeIn (rescue), but it seems that the person or the group failed to hack into our computer. Are there settings in Firefox that could prevent this from happening in the future? Thank you...

  Firefox is a web browser not a firewall.

  I agree that it's more to do with your operating system and the LogMeIn software on ensuring that only you have access when you need to.

• My computer was stolen from an authorized Apple store, but the store refuses to adequately replace my computer. What should I do?

  Good afternoon

  I bought my macbook in-store London´s Regent Street and went to visit Colombia. My computer broke down and so I went in an authorized Apple store, INext in Santa Marta. Here is their website: www.inextstore.com.co

  On 27 January, after three months of waiting for a spare part (who said they originally would take a week or two to find), I was told the part couldn t be found, and they offered to buy me my computer. I said, I think about it but smelled something suspicious, and returned to the store a few days later to get my computer and the money back guarantee, when another Member of staff told me that it had been stolen on 16 January, that is before the day where they offered to buy my computer! This means that during ten days after the flight, they don't warn me the flight and even tried to hide from me. So, I realized that they had lied to me.

  Whatever it is, they offered me a second hand computer to replace my only, but they want to keep the money I paid in advance for the repair, as they claim that my computer was not working. I can't trust them more that they have already lied to me, and they could give me a computer of second hand with no original parts. As of today, they still have the money I paid for the replacement part that never happened and I Don t have a computer.

  Nobody knows, outside to report them to the authorities, if there is anything else I can do? I already wrote to Apple to let them know about the behavior of their authorized dealer, but any additional siggestions would be great.

  Thank you!

  It's very awkward, Zorba777.   You talk about a country that does not have the kind of laws for the protection of consumers that you will find in the United Kingdom (or USA).   And I imagine that the legal side would be difficult to implement, too.   Anyway...

  Advisor Apple was a good idea.   Apple needs to know these things.

  If you were there as a tourist, talk to their tourist Office.

  If you have a receipt for any of this transaction and was assured, approach your insurers.

  If this last road is taken, you must first report the matter as the theft to local police (and get a report number).

  Your insurers will require the it.

  Good luck.

• I closed and put my computer in its case after use. 3 hours later, when I went to use it again once I took the case and it was hot. It's on and he said "your computer was stopped because of a problem. Anyone had this happen?

  I shut down my computer and put it in its case after use. 3 hours later, when I went to use it again once I took the case and it was hot. It's on and he said "your computer was stopped because of a problem. Anyone had this happen?

  No. I have not experienced this before, after having turned off. It seems that your Mac was not completely extinguished before you he packed. Make sure that it is actually stopped before closing the lid.

• Installed PCHealth Software says that my wife was mandatory fixed for windows seven, $285 need help.

  Installed PCHealth Software says that my wife was mandatory fixed for windows seven, $285 need help.

  CrystalBall © SEZ...

  See:

  I received a phone call from someone who claims to have a Virus
     http://answers.Microsoft.com/thread/4489f388-d6de-416d-9158-0079764bb001

  [HOW] Avoid scams phone & other support Tech Cyber scams
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  [HOW] Avoid scams that use the Microsoft name fraudulently [phone & email]
  http://www.Microsoft.com/security/online-privacy/msName.aspx

• This morning a guy called me and said he was from California United States Windows, our computer was strange before he help us.

  Original title: is it a scam?

  This morning a guy called me and said he was from California United States Windows, our computer was strange before he help us. We the have not called before, he's a hacker? One name was John Rex

  This morning a guy called me and said he was from California United States Windows, our computer was strange before he help us. We the have not called before, he's a hacker? One name was John Rex

  He said he was with "Windows"?

  You should not get cold-calls from computer technical support.  If you do and you do not install a sort of monitoring service you pay a fee for - it's a scam.