My computer won't let me not reinstall windows because he thinks that it is 32-bit and does not recognize the installation discs. Help please?

My computer has not worked since I stopped him during an automatic update. Which I have been kicking myself since then, but the last time that he updated, he beat the computer and I panicked.

Anyway, it won't run certain programs, including iTunes and a large part of MS Office, and no matter how many times I try to reinstall, they still do not work, saying: "side by side configuration is incorrect."

What I want is to restore it to factory settings - all my data is secured and sustained upward. But when I put in my recovery disks (and they are the highest boot priority in the BIOS) the system takes care of the hard drive as usual. When I remove the ability to boot from the hard drive, my system no reserves at all, telling me to restart or insert a suitable disc. And when I boot from the disk and try to run it manually, by clicking ETFSBOOT, it tells me that "the version of this file is not this version of the file is not compatible with the version of Windows you are using. Check your computer's system information to see whether you need a x 86 (32 bit) or an x 64 (64-bit) version of the program. »

I have double and triple checked this - my system is 64-bit. My records are 64-bit. As far as I know, the computer got garbled during the automatic update and now part of it think it's 32-bit (some programs are divided into sections 32-bit and 64-bit). All I want to do is to reinstall windows, but I don't know what to do because it does not recognize my discs! Any suggestions, internet?

Thank you very much.

In addition, if it is relevant, I'm Windows Vista on an ASUS K50IJ laptop. I do not have the windows install disc because the computer was shipped with windows installed, but I have the recovery disc ASUS (which have been used to restore my computer in the past).

Hello

Since you are unable to open programs like iTunes or Office, you can try to perform the system restore and check if it helps.

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

To run the system restore, you can consult the following link:

System restore

About the factory restore the question, you need to contact ASUS support for additional help on ASUS recovery disks.

ASUS support

Tags: Windows

Similar Questions

  • Windows 7 does not recognize the installation discs

    Hello

    I have a problem, and I don't know if there is a solution, but here goes.

    My laptop is a HP DV6-7029WM Windows 7, 64 bit.

    The hard drive was dead, and he was replaced last month.  I sent it to HP.  C is the hard drive, and was originally the recovery on D. Removable media were on E, and when I connected a USB stick or memory card reader it would on F.

    When I came back, hard drive was on C as it was originally, and there was no recovery drive D. D is now my removable media drive. When I put in a USB stick or a memory card reader, which is now on the E drive.

    After I bought this, I put the recovery on a USB key, but I've accidentally thrown out. (My mistake) So I ordered the installation diskettes after that I return my HP PC.  I had 2 DVD system recovery disks and an Application and a recovery DVD Drivery.

    I want to reinstall Windows back to the default settings. I put disc 1 (System Recovery DVD) and close.  I reboot and it goes directly to the office. I hear the whirring disc, but nothing happens.

    I go to the control panel > Recovery > advanced retrieval methods. I click on restart, and it loads files and then says DVD set, which I do. He told me that he does not recognize the installation disc.

    I googled this problem and found a poster on CNET that had the same problem as I do. Also, I can't do a system restore.  My problem is the same as this poster on CNET.  I can read DVDs and CDs.  Those that work very well.

    http://forums.CNET.com/7723-19411_102-568059/Windows-7-installation-disc-not-recognized/

    The files are on the DVD, because I see them.

    I don't know what to do. Should I send my PC back? Can I do to solve this problem?

    Thanks in advance.

    pen

    Hello:

    With recovery disc 1 into the DVD drive, restart the computer and at the beginning of the HP welcome screen, press the ESC key to display a menu of options.

    Select the F9 boot menu option.

    Select the DVD drive on the list of bootable devices, and press the Enter key.

    Watch the screen for additional instructions.

  • LG C500-G. AEE5GE1 with Windows 7 home prem OA MEA have been formatted. But despite giving the product key and Windows registry does not recognize the activation. Help, please

    LG C500-G. AEE5GE1 with Windows 7 home prem OA MEA have been formatted. But despite giving the product key and Windows registry does not recognize the activation. Help, please

    Name of the operating system Microsoft Windows 7 Home Premium

    Version 6.1.7601 Service Pack 1 Build 7601

    Manufacturer of operating system Microsoft Corporation

    System name HANDSOME-PC

    System manufacturer LG Electronics

    System model C500.-g. AEE5GE1

    System Type X 86-based PC

    Processor Intel (r) Core i3 CPU M 390 @ 2.67 GHz, 2666 Mhz, 2 Lossnay, 4 logical processors

    H46YSF00 Version/Date of BIOS American Megatrends Inc., July 2, 10

    Product key:

    X 16-96084

    CONCERNING

    TUESDAY BIOJY

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • Computer does not recognize the installation disc

    original title: how to install windows 7, vista, virus a

    not able to recognize the drive

    Hello

    Try this to clean your vista operating system

    Download update and scan with the free version of malwarebytes anti-malware

    http://www.Malwarebytes.org/MBAM.php

    You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

    http://www.bleepingcomputer.com/download/anti-virus/rkill

    If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

    Windows Vista

    Using the F8 method:

    1. Restart your computer.
    2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
    3. Select the Safe Mode with networking with the arrow keys.
    4. Then press enter on your keyboard to start mode without failure of Vista.
    5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
    6. Do whatever tasks you need and when you are done, reboot to return to normal mode.
  • try to reinstall dell AIO printer wizard does not recognize the installation disc w / my compatibility

    Have the disc supplied w/DELL AIO printer 944 photo. You need to reinstall.  Windows cannot check the logo test. What can I do?

    Hello

    1. What is the full error message?

    2. it worked very well?

    3 did you changes to the computer before the show?

     
    Solve problems with programs that cannot be installed or uninstalled
     
     
     
     
    I suggest you to contact Dell technical support to check the new version of the software available.
     
     
     
    I hope this helps.
     
  • Try to burn a CD. The system will not recognize the blank disc or let me burn__

    Try to burn a CD. The system will not recognize the blank disc or let me burn... says there is no disc inserted

    Hello

    Have you tried to close all programs and then insert the disc? Restart the 1st and then try it.

    If no joy:

    Please make all below even if you have done some before as it is often the set of operations which solves
    the question.

    Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
    Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
    This will refresh the default driver stack. Even if the reader does not appear to continue below.

    Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
    slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    Hope these helps.

    Rob - bicycle - Mark Twain said it is good.

  • Hi - my Mu was "buggy" and update not - so I threw the APP in the trash - but now CC won't allow me to re - install because he thinks that I already have the APP - advice?

    Hi - my Mu was "buggy" and update not - so I threw the APP in the trash - but now CC won't allow me to re - install because he thinks that I already have the APP - advice?

    restore your application from the Recycle Bin, and then uninstall correctly.

    If this fails, CC Office lists the applications as "up to date" when it is not installed

  • Have you installed the printer & software driver... will not recognize the installation of the scanner or Nikon camera to download photos... What can I do?

    Have you installed the printer & software driver... will not recognize the installation of the scanner or Nikon camera to download photos... What can I do?

    The duplicate thread information:

    Cannot connect Epson scanner/Nikon camera to printer!

    Hi Carolyn has Culp,


    Thanks for asking this question to Microsoft Community!

    I understand that your scanner and Nikon camera is not getting recognized in windows vista.

    He would be grateful if you could answer these questions. This will help us to a better way to get a resolution of the issue.
    1. have you made changes on the computer before this problem?
    2. What is the brand and model of the scanner?
    3. are you an error message or error code?
    4. is that your other USB devices work?
    I would suggest trying the following methods and check if it helps.

    Method 1:

    Try connecting to another USB port and check if the camera is detected or try to plug the camera on another computer.
    Method 2:
     
    Hardware devices do not work or are not detected in Windows: http://support.microsoft.com/mats/hardware_device_problems/en-us
    Method 3:
     
    Remove and reinstall all USB controllers.
    To remove and reinstall all USB controllers, follow these steps:
    (a) click Start, run, type sysdm.cpl in the Open box, and then click OK.
    (b) click on the Hardware tab.
    (c) click the Device Manager button.
    (d) expand Bus USB controllers.
    (e) right click on each device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
    (f) restart the computer and reinstall the USB controllers.
    (g) connect the removable USB storage device and perform a test to ensure that the problem is solved.

    Method 4:
    To update the chipset drivers and check if it helps.

    Reference:
    The problems of scanning: http://windows.microsoft.com/is-IS/windows-vista/Troubleshoot-scanning-problems

    It will be useful. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

  • Why Ai CC 2014, when I use a pathfinder on two objects tool, their anchor points break a bit from where they were? I search in all the nod to under VIEW options & could not find the culprit. Help, please!

    Why Ai CC 2014, when I use a pathfinder on two objects tool, their anchor points break a bit from where they were? I search in all the nod to under VIEW options & could not find the culprit. Help, please!

    It looks like "snap to grid of pixels" just once more.

    Uncheck the box "align new objects to the pixel grid" in the menu of the transformation Panel.

    Select the objects and uncheck "snap to grid of pixels" in the transformation Panel.

  • my computer won't let me not in facebook, said redirect, then shows just a blank page

    original title: Face book

    my computer won't let me in facebook, said redirecting, so just a blank watch... b4 this problem says something about cookies, it's a hassle.

    Milena

    In addition to the fine advice above, please see:

    Difficulty hijacked browser

  • CS4 all apps are broken when opening and Mac cannot recognize the installation CD to reinstall.

    All my CS4 Design Suite applications are breaking when opening. In addition, my Mac won't let me not uninstall to reinstall as my G5 Mac OS 10.4.11 will not identify anything much with Adobe products. I use these apps (legal originals) since January 09 without problem. Recently received an InDesign file to a PC user who must have been corrupted that he started to crash InDesign. Now, everything crashes. Help!

    You probably don't want to publish your personal information in your posts.

    A PC virus are not likely a Mac. I don't even have anti-virus software.

    because the software does not work in an account there are 2 possibilities. We know its not corrupted prefs because a new account did not work. We not have some other corruption in the user account. so we narrowed it down to the software or the operating system. If it was the applications one or two of them should work. so I'd say it's something to do with the system.

    My next step would be to do an Archive and install of the operating system then update. In this way, you keep all your settings and applications but install a new system and a user account. If that's not it I would reinstall the Creative Suite.

  • HP Deskjet 1050 suddenly won't let me not crop the borders

    Hello

    I got this Deskjet 1050 for a long time and it has always worked without problem. Suddenly, it won't let me adjust the borders on the pictures. I try to crop and save some pictures of my high school Yearbook. I did several times in the past with no problems whatsoever. Of course, with a directory, you should never close the lid down, but it remains always cropped photos directory in the past, so why suddenly prohibited?

    Instead of the usual line right with arrows at both ends, when you move the border, I am a smaller image "squareish" who will not let me enter the border and drag. BUT, if I just put a single photo or a junk mail envelope in and the scanner, I can crop very well. The only difference is that the lid is closed completely.

    If this quirk would be normal by its design, I would say very well, but why all of a sudden after all these years?

    I would appreciate it so any ideas you useful people.

    You care.

    Mike

    Hi dwarf, please provide the screenshots.

    I had tried the scan on a printer of laboratory with a single document, and the other with the lid open and was able to crop the picture in both directions. So I do not know why your software is not allowing the harvest. It shouldn't make a difference if you scan a single page or a brochure for the scanning software allows you to crop the image. It might be software related. Try the different settings of the software to see if that makes a difference.

    When you scan the document, you are by clicking on the icon of the culture and appropriate on the right of small black squares, to crop the image?

    Try changing the size of scanning and scan an entire Document to see if it makes a are of different size, a difference.

    You can always scan the photo, save it and then open it in Paint under all programs, crop and save the image there as a work-around.

    Thank you.

  • wireless network connection to publicnetworks automatically continues and won't let me not uncheck the box

    I continue to uncheck the box automatically connect and it occurs again, I can't delete the channels in the list.

    Hello

    1 are there any changes made recently to the computer?

    2. what version of windows is installed on your computer?

    In case you have Windows 7, try these steps.

    (a) click Start.

    (b) in the start search bar, type network and sharing Center.

    (c) click on manage networks wireless (in the left pane) and click on the one you want to change.

    (d) and then click Properties.

    (e) now, click the connection tab.

    (f) there are three fields that can be modified:

    (g) to connect automatically when it is worn, to connect to a more preferred network and connect even if the network is not broadcasting. Uncheck all three options which allows you to disable the automatic wireless connection.

    Refer to this article.

    Using the troubleshooter from network in Windows 7: http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

    I hope this helps.

  • Photoshop won't let me not deselect the hand tool

    I was sent a jpg of a web to change banner ad. It was sent to my PC where I have Photoshop CS2 and I tried to make changes, but found that I don't have the best copies of our logo on the PC, so I saved what I had done so far and I transferred to my Mac to work on. I'm on OS X 10. ; 7.3.

    When I open on my Mac in CC in Photoshop, the hand tool showed on-screen even if highlighted the move tool in the Toolbox.

    He wouldn't let me change the tools in the Toolbox. the hand rest icon no matter what I do. But he does not behave as you would expect the hand tool to behave, either; It is not move the workspace. It doesn't have any effect at all.

    However, I can still copy and paste by using the menus. But I can not move what I stuck with the arrow keys of the keyboard.

    I was able to save and close the document by using the menus.

    Someone has seen something like this before? Can I do about it?

    I thought it might work in Photoshop CS6 better, so I'll try that next.

    She works in CS6, so maybe it was my OS.

  • Windows won't let me not reset the file association for the .iso files

    (Inadvertently), I changed the default program for iso files in windows Explorer and I am unable to change it back. I tried to delete the registry for ".iso" and he always acknowledges as a file from windows Explorer. When I go to the Menu 'Open with' by do right click and choose the program by default, the box to make the selected program, the default is grayed out. I try to open the disc in burner program, but the file still shows the icon from the windows Explorer. A funny glitch happens when I try it... hundreds of explorer.exe process openness raw computer. I wrote a small program to kill them all and was fine... but I really want to solve this problem, so I don't accidentally double click and create this glitch. I'm looking for any answers, but understand that I cannot solve, but learn. What is a fish without the ability to catch it?

    Hi Assimilater,

    Follow the steps below to solve the problem:

    Method 1: Change the Control Panel file associations

     

    See Microsoft Help article to the following address and to change the programs that Windows uses by default:

    Change the programs that Windows uses by default

    http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default

    Method 2:

    Do a System Restore to a restore point prior to the show and check if you can get the computer to the top and work.

    See also:

    System Restore: frequently asked questions

    Hope this information helps.

    Gokul - Microsoft Support

    [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

Maybe you are looking for

  • Personas does not work after last update of FF

    Today Mozilla me automatically updated to the latest beta version of 20 FF, and now the personas feature won't work at all with any character. Before posting this I made sure the Personas Plus add-on has been installed and activated, which is. What i

  • Scanjet 5590

    This isn't an important topic, but I do not think to run best if possible. I'm very good results with my Scanjet 5590 but wonder if I could speed up things a bit.   Currently, for starters, I open my HP Scanning file (5590), which offers a choice of

  • Satellite A665-S5170 button support does not

    Hello I bought this A665-S5170. 15 days back and there the Windows7. The button next to the switch does not work no. shortcuts work. IAM now very unhappy. I tried to install Toshiba assist, but its still does not. Help, please. Send me a message if t

  • Gray color table

    I want to make a photo of a 2D of the 8 data bits unsigned integer matrix. I can do successfully using the function to "draw no flattened pixmap. However, it requires a color card. If you don't wire the card color, it uses the default mapping of colo

  • Vista - Error Code: 0XC000000D (black screen after the installation of update)

    Original title: blocked Vista patch Patch Vista landed on black screen message on the screen "0xc000000d" registry/40015/55341 (thing) It's the August updates, sorry I have no idea who would be KB. This is on a Dell Latitude D630 laptop. Auto repair