My Encore CS6 project freezes when I try to save him.

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• Firefox crashes when loading websites, freezes when I try to download any file and completely freezes when I try to access the Options menu. Help!

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  Hello

  Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
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       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
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     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

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  WARNING: Uninstaller or the use of Firefox and not run a third remover as part of this process, because who could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and passwords saved. These can be recovered, unless they have been backed up on an external device!

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  Please start with the basics:

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  The second issue of Windows troubleshooting: what is the status of virus/malware of the machine? If you think it's clean, what programs (and versions) allows you to determine this?

  Make sure that the computer is clean:
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  Hello

  You try to save files using Microsoft office?

  If so, this article should help you

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  If its with a different program and then check if the problem exists in Safe Mode, if the computer works as expected in mode without failure, then we can solve the problem in the clean boot state.

  Step a. refer to the article below for the procedure safe mode in Windows XP

  A description of the options to start in Windows XP Mode

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  Step b. You need to perform a clean boot to find the program that is causing and then disable or remove.

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  Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Vista freezes when I try to view my pictures in windows photo gallery.

  Windows Vista freezes when I try to view my pictures in windows photo gallery.

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  I disabled my antivirus and firewall for a while but nothing has changed.

  I have a toshiba with windows vista and intel celeron.

  Hi DianaRoman,

  Have you tried to fix it with the "difficulty it Microsoft Solution"? This solution is automated and "solve the problems of Windows Photo Gallery, such as...". You can not see the photos, the program does not work or crashes. Here is a link:

  http://support.Microsoft.com/mats/windows_photo_and_slideshow_diag/

• Windows Movie maker dies when I try to save any project. What is going on?

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  Hi Darrell Coffee,

  1. which version of the operating system are you using, Windows XP or Windows vista?

  2 did you change on your computer before the show?

  3. What is the exact version of Windows Movie Maker?

  If you use Windows XP, then I suggest you perform the steps in troubleshooting from the following link and check how it works.

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  (1) if it works well before?

  (2) remember to make changes?

  I suggest you try the following steps:

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  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
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  Method 2: Clean boot the computer, and check to see if the problem persists

  Follow step 1 in the link below,

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  Important: n ' forget not the computer to start normal follow step 7 in the link.

  If the problem persists, please repost your query on the Forum Windows Live

  Windows Live Forum -http://windowslivehelp.com/

  Thanks and greetings

  Ajay K

  Microsoft Answers Support Engineer
  ---------------------------------------------------------------------------------------------------------
  Visit our Microsoft answers feedback Forum and let us know what you think.

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