my laptop is very, very slowly. its slow slow start icon

Similar Questions

• HP 15 laptop: running very slowly

  Laptop is running very slowly since the day I bought it. Crash games, flash player crashes several times per day.

  I called HP support before and they took over my computer by remote access. They scanned with Malwarebytes and CCcleaner. It does not yet compare with the speed of my old Toshiba with Windows 7, as I earn 8.1 installed on my HP. It takes six or seven seconds to get to a new site when you surf, my videos are constantly trolling and slow reading.  I do not have a lot of game and especially surfing.

  Any other suggestions?

• my laptop is slow start!

  Hi my laptop which has windows xp of slow start and may take about 3omins you load a screen all the programs an icons on my desktop. I used prior winows of care to scan my laptop own an also used iobit smart defrag, but it is still slow. I also removed a lot of used programs. I also used my mcafee security software to scan virus ect but it is still slow. can anyone help?

  Thanks Adam

  Try scanning preforming using http://www.malwarebytes.org/

  and

  http://www.systweak.com/AntiSpyware/download/

  or

  http://www.lavasoft.com/

  or

  Spybot Search and destroy

  then use spywareblaster to protect your pc and firefox as browser. for firefox use mcafee siteadviser and adblockplus and no scripts to increase your security.

  I would you recommend using avast for the best time of the boot (it's what I think)

  Try preformaing disk cleanup and disk défragmentent using windows one.

  minimize your startup programs using msconfig (just type it run in)

  Make sure that your windows is up to date as well as pilots. Find disk errors and preform scannow sfc.

  Try using msconfig clean boot preforming, clear all your startup programs and no windows services, and then restart see if it makes a difference, if it then allowed the u off to see which one is initially slow start. If the clean boot did not help then steps above should solve the problem.

  Use ccleaner to clean the junk files on your pc. It can also speed up your pc.

• Satellite L300-1AQ - slow start

  I bought one of these a few weeks ago. It takes more than three minutes to boot to the full desktop, I think that it is very poor. A friend has a non-Toshiba, which has a lower spec and it takes a minute. My son (even more low spec) Toshiba takes 1.5 minutes. I've already exchanged this laptop, but the alternative is just as bad - same again without installing any additional software. I contacted the assistance service, but they do not have much help telling me to use MSCONFIG and Google apps could be disabled - I've tried a few, but it made no difference. Most of the time is spent with a screen 'Please wait '.

  In my opinion a core 2 processor (T5800) with 2 GB of RAM it not delay it. If I can't get help from Toshiba or here then I will get a refund on this machine - much as I otherwise it - only 3 minutes to the loan is completely unacceptable, especially when it is lower spec machines are so much faster.

  Hello

  Many people here on this forum have reported the same. My answer is that you need optimal configuration of the operating system. If you have time, please take a look at thread
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?MessageID=134947 where I described my experience with slow start.

  Please don't be confused because I write any other laptop model. In general this slow start is not mobile specific problem.

• M40-277: the laptop is very slow, during the writing of CD/DVD

  Hello

  I have a problem with my DVD writer. When I try to write a CD or DVD with my laptop, my laptop is very slow, I can barely move my mousepointer and my buffer State maintains have failed (see screenshots). Even when I try to play a CD or DVD it slows down my laptop. I don't know what the problem is. Can someone help me?

  I have this laptop: "Satellite M40-277" with the DVD-RAM UJ - 841S.
  Screenshots:
  http://users.skynet.be/fa027951/s1.jpg
  http://users.skynet.be/fa027951/s2.jpg
  http://users.skynet.be/fa027951/S3.jpg

  Thank you.

  Hi Gianni,

  I use Nero to burn DVDs, and one of the configurable options is the task of "priority". If I set it to 'high' then my phone behaves as you described, that is very slowly. Check if you have you encode/burn too high task priority.

  Kind regards

• Windows Vista on my Toshiba laptop is very very slow.

  Original title: Hi I have windows vista on my computer toshiba laptop. The system is very very slow. Can anyone give me suggestions. Thank you

  Hello

  I have Windows Vista on my Toshiba laptop. The systems are running very slowly. I have to wait for a long time starting an application. The internet speed is very slow and it's frustrating. The thought of editing Windows XP.

  Hi CBX_hanou,

  1. When did you start to question?

  2. you remember to make changes to the computer recently?

  You can try the following steps and check.

  Method 1:

  You can try to run the performance fix and check.

  Check out the link:

  http://support.Microsoft.com/mats/slow_windows_performance/

  Method 2:

  You can also read the following article and try the suggested steps.

  How to troubleshoot performance issues in Windows Vista

  http://support.Microsoft.com/kb/950685

  You can try also to optimize Internet Explorer and check:

  See the article:

  http://Windows.Microsoft.com/en-us/Windows/help/Internet-Explorer/slow-five-tips-to-boost-performance

  Note: Resetting the Internet Explorer settings is not reversible. After a reset, all previous settings are lost and cannot be recovered.

  Hope this information is useful.

• Laptop is very slow with two sequences of black screen.

  Hello world

  My Acer Aspire 5552 G Win 7 SP1 (64-bit) laptop has been extremely slow starts lately and I think I know what the problem is just not how to fix it.

  A little backstory. Recently, my computer has been infected by a trojan. The incident occurred three weeks ago (26 December) when I was sent a link (which supposedly contained a picture of trade offers) on Steam which directed me to download a file (.scr). I downloaded but he was suspicious of being (.scr) file extension. So I scanned with my antivirus (Kaspersky Internet Security 2015) and it has not found anything. (I should also mention that when you click on the link to access the site Kaspersky also has not blocked the site either).

  I stupidly executed the file (I have the permit after UAC) and the Trojan horse went to work. My Steam profile all my friends malicious links sent to the same link of that initially, I downloaded the Trojan horse. She also sent the commercial offers of my Steam account.

  After having read what made the Trojan horse, I immediately rebooted my computer in safe mode and performed a full scan with Kaspersky. In conclusion scans Kaspersky detected a piece of malware, a Trojan horse - Ransom.Win32.Blocker.gbqs. I was very worried at this point because I didn't want my hard drive becomes encrypted. Kaspersky was able to remove the Trojan horse.

  I restarted my computer in normal mode and everything seemed fine. However, I was paranoid that Kaspersky may have missed other malicious programs. So I downloaded and installed AVG, Malwarebytes, Spyhunter 4 and McAfee Scan Plus. All of these additional programs never detected any virus or Trojan horses (although Spyhunter 4 detected many internet trackers).

  So I uninstalled these additional programs and now I just Kaspersky. It's been three weeks constantly restart my PC and so far I have access to all my files and disks, so it looked like Kaspersky has successfully eliminated this ransomware.

  Now to my problem actually is (as indicated in the title). My laptop undergoes two sequences of black screen.  One is after the windows logo start (approximately 45 seconds) and after the Welcome screen (which is about 5 minutes).

  It's very annoying. Before all this started my laptop took only about 45 seconds of the power on button office ready.

  I appreciate any help, thanks.

  Hello

  Can you please try to perform a mode of boot, which will start Windows with only a minimal set of drivers and services.

  How to perform a clean boot in Windows

  http://support.Microsoft.com/kb/929135

  If please download MiniToolBox and save it to your desktop. Double click on it, select list installed programs and click OK. A journal is open, please send the contents of it in your response.

  Download CCleaner from here. Once installed, open it and head over to the Tools tab, and then select start. In the lower right corner, select Save in the text file and select a name for it. Open the saved document and display its content in your next reply.

  Thank you

  Legaede

• Performance of the laptop is very very slow

  Hey there,

  IM using hp pavillion dv7. My question is, does the battery affect the performance of the laptop. I mean, my backup battery is only for a few minutes.

  In addition, the base of the laptop gets very hot after 10 to 15 minutes of using the laptop. So, what exactly is wrong with my laptop. Pouvez canyone sorting?

  Hello jr123456,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I understand that your HP Pavilion dv7 Notebook is slow and getting very hot after a short period of use. I look like your laptop is overheating. I'm you provide a HP support document: reduce the heat inside the PC to prevent overheating, I strongly suggest review you immediately and take the necessary steps to alieviate the before overheating problem it causes damage to your computer.

  As one such condition may cause your computer to run slowly, I think that this document will satisfy all your needs and allow you to go back to listening to your laptop.

  I hope that I have answered your question to your satisfaction. Thanks for posting on the HP Forums. Have a great day!

• My laptop is very slow

  I find this site very useful and if I m asking a lot of questions that I know not much about how things work.
  Question: my computer runs very slowly to get on the web pages. I did a virus check and everything is OK. I also did a check for spyware, OK. I deleted temporary files and do a disk cleanup and Disk Defragmenter. It seems always slow. If I use wireless that would make it slower than the cable to the modem?
  Someone has an idea of what I can try please?

  Hello

  As Sam says the wireless connection is a bit slow as a cable connection, but it is a difference to reduce.
  But of course, you should test the connection of the cable if the Web site transfer is faster.

• My Apple Macbook late 2009 has been upgraded to 4 GB and Mountain Lion but runs very slowly. When I check the memory system activity monitor, I see that there are 1.6 GB inactive. Is this the cause of the slowness and what I can do?

  My Apple Macbook late 2009 has been upgraded to 4 GB and Mountain Lion but runs very slowly. When I check the memory system activity monitor, I see that there are 1.6 GB inactive. Is this the cause of the slowness and what I can do?

  Reinstall OS X from scratch and add more RAM.

  Ways to help make a slow Mac faster

  17 reasons why your Mac runs slower than expected

  Slow performance of Mac? This Article addresses!

  Difficulty of slow start in OS X | MacFixIt - CNET Reviews

  6 easy tips to speed up OS X Yosemite on your Mac.

  Avoid using third-party software that claims to clean your computer. This software does more harm than good. In addition, you don't need it. Note that all computers become slower over time even in the normal conditions of use. Generally, the experienced users erasing the hard drive and do a clean install from scratch at least once a year or every time that the installation of a major upgrade of the OS. Well sure doing so also means that you need to maintain regular and several backups.

  Add more RAM or reduce the number of simultaneously executed from applications and utilities. Remove unnecessary software such as anti-malware and that promises to clean your Mac. Look for the runaway process: Runaway applications can shorten the battery life, affect performance and increase the heat and fan acti... See also:

  Before Mavericks

  Open the activity monitor in the Utilities folder.  Select all processes in the drop process .  Click the % CPU column heading twice to display in descending order.  If find you a process that uses a large amount of time processor (> = 70,) then select the process, and then click the quit icon in the toolbar.  Click the force quit button to kill the process.  See if that helps.  Don't forget to mention the name of the runaway process, so you can find the cause of the problem.

  Mavericks and later versions

  Open the activity monitor in the Utilities folder.  Select all processes in the menu display .  Click the CPU tab in the toolbar. Click the % CPU column heading twice to display in descending order.  If you find a process that uses a large amount of CPU %, then select the process, then click on the quit icon in the toolbar.  Click the force quit button to kill the process.  See if that helps.  Don't forget to mention the name of the runaway process, so you can find the cause of the problem.

  Things you can do to solve the slow Downs

  If your computer seems to run slower, here are some things you can do:

  Start with tours: OS X maintenance - MacAttorney;

  The X Lab: the X-frequently asked questions.

  " Safe mac" Mac Performance Guide;

  " Safe mac" the myth of the dirty Mac;

  Maintenance fast Mac Help.

  Start in Safe Mode , and then repair your hard disk and permissions:

  Fix the hard disk and permissions before Lion

  Boot from your OS X install disk. After the installer loads, choose your language and click on the button continue. When the menu bar appears select utility drive in the Utilities menu. After that the charges of THE select your entry from hard drive (mfgr. ID and car size) in the list on the left.  In the status area, you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is faulty or has failed. (State SMART is not reported on external drives Firewire or USB). If the drive is "verified", then select your OS X volume in the list on the left (subentries under the entry for the road), click the first aid tab, then click the repair disk button. If THE reports any errors that have been corrected, and then run repair disk again until no errors are reported. If no errors are reported, click repair permissions. Wait until the operation is complete, then exit FROM and return to the installer.

  Repair the hard drive - Lion-Lion/mountain/Mavericks

  HD recovery start:

  Restart the computer and after the buzzer, press on and hold down the COMMAND and R until it appears the screen of Menu utilities. Otherwise, restart the computer and after the buzzer, press on and hold down the OPTION key until the Boot Manager screen. Select recovery HD disk icon and click on the button below.

  When the recovery menu appears, select disk utility. After that the charges of THE select your entry from hard drive (mfgr. ID and car size) in the list on the left.  In the status area, you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is faulty or has failed. (State SMART is not reported on external drives Firewire or USB). If the drive is "verified", then select your OS X volume in the list on the left (subentries under the entry for the road), click the first aid tab, then click the repair disk button. If THE reports any errors that have been corrected, and then run repair disk again until no errors are reported. If no error is not reported, then click repair permissions. Wait until the operation is complete, then exit FROM and return to the main menu. Select restart from the Apple menu.

  Restart your computer normally and see if it helped at all. Then do little maintenance:

  For disk utility can't handle situations, the best third party is Disk Warriorutility;  Fixed DW only for problems with the disk directory, but most disk problems are caused by the corruption of directory; Warrior drive 4.x is now compatible with Intel Mac.

  Note: Alsoft ships DW on a bootable DVD that will boot Mac running Snow Leopard or earlier. He cannot start Mac that came with Lion or later preinstalled, however, DW will work on these models.

  Suggestions for OS X maintenance

  OS X performs certain maintenance functions that are supposed to take place on a daily, weekly, or monthly period. Maintenance scripts that are run at the beginning AM only if the computer is turned on 24/7 (no sleep). If this isn't the case, then a great solution is to download and install a shareware like Macaroni, JAW PseudoAnacronor Anacron utility that will automate the maintenance regardless of whether activity if the computer is off or asleep.  Dependence on third-party utilities to run periodic maintenance scripts has been significantly reduced since Tiger.  These utilities have little or no functionality with Snow Leopard or later version, and must not be installed.

  OS X automatically defrags files smaller than 20 MB in size, so unless you have a disk full of very large files it little need to defragment the hard drive.

  Under no circumstances should you install operating MacPaw or ZeoBit software (CleanMyMac/CleanMyDrive or Mac Keeper, respectively.) You don't need special software to keep your computer.

  Useful links about malware Protection

  "If you have an immediate problem with ads popping up see the Mac without danger" Adware removal Guide and AdwareMedic.

  Open Safari, select Preferences from the Safari menu. Click the Extensions icon in the toolbar. Disable all Extensions. If it stops your problem, then re-enable one by one until the problem returns. Now remove this extension as it is the origin of the problem.

  The following comes from user stevejobsfan0123. I made minor changes to adapt to this presentation.

  Difficulty a few pop ups browser that supported Safari

  Common pop - ups include a message saying that the Government has taken over your computer and you pay release (often called "Moneypak"), or a false message saying that your computer has been infected and you need to call a number of tech support (sometimes claiming to be Apple) to get it to be resolved. First of all, understand that these pop-ups are not caused by a virus and that your computer has not been assigned. This "hack" is limited to your web browser. Also understand that these messages are scams, so don't pay not money, call number, or provide personal information. This article will give an overview of the solution to remove the pop-up window.

  Quit Safari

  Usually, these pop-ups will not go by clicking 'OK' or 'Cancel '. In addition, several menus in the menu bar may become disabled and show in grey, including the option to leave Safari. You'll probably force quit Safari. To do this, press command + option + ESC, select Safari, press on force quit.

  Relaunch Safari

  If you restart Safari, the page will reopen. To avoid this, hold the "Shift" key when opening Safari. This will prevent windows since the last time that Safari was running since the reopening.

  It will not work in all cases. The SHIFT key must be maintained at the right time, and in some cases, even if done correctly, the window is displayed again. In these circumstances, after force quit Safari, turn off Wi - Fi or disconnect Ethernet, depending on how you connect to the Internet. Then restart Safari normally. He'll try to reload the malicious Web page, but without a connection, it will not be able to. Leave this page by entering a different URL, i.e. www.apple.com and try to load it. Now you can reconnect to the Internet and the page that you entered is displayed rather than the malicious.

  An excellent link to read is Tom Reed Mac Guide of malicious programs.

  Also, visit the FAQ XLab and read of detection and avoid malicious software and spyware.

  Check out these articles from Apple:

  Mac OS X Snow Leopard and malware detection

  OS X Lion-Protect your Mac against malicious software

  OS X Lion mountain - protect your Mac against malicious software

  OS X Mavericks-Protect your Mac against malicious software

  On the quarantine of file under OS X

  If you need antivirus protection Thomas Reed recommends to use ClamXAV. (Thanks to Thomas Reed to this recommendation.)

  The user Joe Bailey comes this equally useful advice:

  The facts are:

  1. There is no anti-malware software can detect 100% of malware out there.

  2. There is no anti-malware that can detect all targeting the Mac.

  3. the best way to prevent breaches the most is for you as the user is aware that

  the most successful malware attacks rely on sophisticated social engineering

  techniques preying on human greed, * and fear.

  4 Internet pop-up windows telling the FBI, NSA, Microsoft, your ISP has detected malware on

  your computer is designed to trick you into installing their malware thinking it's a

  protection against malware.

  5. some of the anti-malware market products are worse than malware

  go where they are supposed to protect you.

  6. be careful where you go on the internet.

  7. don't download anything from sites, you know are safe.

  8 avoid links that you receive in email, always be wary, even if you get something

  you think a friend is, but that you did not expect.

  9. If there is any question in your mind, then assume that it is malware.

  Troubleshooting Applications

  I recommend that you download a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaneror hiding a Cocktail that you can use to delete the former newspapers and archives, cleaning, etc. Corrupted cache, logs or temporary files can slow down the application or OS X crashes and panics of the kernel.

  If you have leopard snow or leopard, then for similar repairs install Applejackfreeware utility.  If you do not start in OS X, you can boot into single-user mode , where you can run Applejack to make a set of routines for repair and maintenance of the command line.  Note that it takes 1.5 AppleJack for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later versions.

  Basic backup

  For some people, Time Machine will be more than enough. Time Machine is part of Mac OS X. There are two components:

  1. a panel of Time Machine preferences as part of the system of preferences;

  2. a request for Time Machine, located in the Applications folder. It's

  used to manage backups and restore backups. Time Machine

  requires a backup drive that is at least twice the capacity of the

  drive being backed up.

  You can also get an external drive at least equal to the size hard disk internal and make (and maintain) a bootable clone/backup. You can make a bootable clone using the disk utility's restore option. You can also create and maintain clones with good backup software. My personal recommendations are (the order is not significant):

  1 Carbon Copy clone

  2. get backup

  3 already seen

  4 superDuper!

  5. Synk Pro

  6. Tri-Backup

  Visit The FAQ XLab and read the FAQ on the backup and restore.  Also read How to back up and restore your files. For using Time Machine, visit FAQ Time Machine of Pondini for help with all this time Machine.

  Referenced software can be found at MacUpdate .

  Additional tips

  Make sure you have a sufficient amount of RAM installed for the number of applications you run simultaneously. Make sure to leave a minimum of 10% of the capacity of the hard disk as free space.

  Add more RAM. If your computer less than 2 GB of RAM and you use OS X Leopard or later, then you can do it with more RAM. Snow Leopard and Lion works much better with 4 GB of RAM that is their system. Most concurrent applications, that you tend to use the more RAM you should have.

  Always have at least 15 GB, or 10% of the capacity of your hard disk as free space, the largest. OS X frequently accesses your hard disk, so offering enough free space will keep things slow down.

  Check for applications that may be hogging the CPU:

  Before Mavericks

  Open the activity monitor in the Utilities folder.  Select all processes in the drop process .  Click the % CPU column heading twice to display in descending order.  If find you a process that uses a large amount of time processor (> = 70,) then select the process, and then click the quit icon in the toolbar.  Click the force quit button to kill the process.  See if that helps.  Don't forget to mention the name of the runaway process, so you can find the cause of the problem.

  Mavericks and later versions

  Open the activity monitor in the Utilities folder.  Select all processes in the menu display .  Click the CPU tab in the toolbar. Click the % CPU column heading twice to display in descending order.  If find you a process that uses a large amount of time processor (> = 70,) then select the process, and then click the quit icon in the toolbar.  Click the force quit button to kill the process.  See if that helps.  Don't forget to mention the name of the runaway process, so you can find the cause of the problem.

  This problem occurs often because of a corrupted cache or the preferences file or an attempt to write in a corrupted log file.

• my new laptop is very slow.

  my new laptop is very slow. I get a message "high utilization of the processor by windows media sharing", even if the windows media does not run.

  Hello

  1 have had any changes made to your computer before this problem?

  2. what version of Windows are you using?

  I suggest you to follow the methods below and check if it helps.

  Method 1: SFC scan run on the computer to ensure that the system files are intact:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 2:

  a. go to the Media Player.

  b. in the menu-> file-> manage libraries-> select each library (music, video, photos, TV recorded (if you have)

  c. check the paths that he manages and make sure it is not too near the root of the C: drive.  For example, it should be something like c:\users\Jim\Music and c:\users\Public\Music BUT NOT c:\users because they will cause the whole directory to re tree - index over and over (when you surf the web, or change files in your profile).

  Optimize Windows 7 for better performance

  http://Windows.Microsoft.com/en-us/Windows7/optimize-Windows-7-for-better-performance

  Hope this information is useful.

• a 11 updates on my laptop and now it runs very slowly

  I just had 11 updates on my laptop and now it runs very slowly, WHY? before the updates, weather...  Also have no idea what beta is (at the bottom of this)...

  Hello

  1. what operating system is installed on the computer?

  Check Windows Update settings and try to set it to automatic to install the last Windows Update to keep your computer up-to-date and secure.

  How to configure and use automatic updates in Windows

  http://support.Microsoft.com/kb/306525

  Resolution:

  In case you have Windows 7, you can run the troubleshooting of Windows 7 performance and check if that helps.

  Open the troubleshooter of Performance

  http://Windows.Microsoft.com/en-us/Windows7/open-the-performance-Troubleshooter

  See also:

  http://Windows.Microsoft.com/en-us/Windows7/optimize-Windows-7-for-better-performance

  http://www.Microsoft.com/athome/Setup/optimize.aspx

• I bought the latest Samsung computer some three weeks ago. My laptop is very slow when I go on the internet but other computers are fine.

  Hello

  I bought the latest samsung computer (notebook 9) three weeks ago. My laptop is very slow when I go on the internet. I have three other phones in my house and they all work very well. Is there any configuration that I should look because the guy told me that it is all the pre-configured.

  Thank you

  original title: network connection

  Hello Pierre,.

  I suggest that you look at this article from Microsoft that can help solve a slow internet connection:
  http://Windows.Microsoft.com/en-us/Windows-Vista/why-is-my-Internet-connection-so-slow

• My Win 7 Ultimate have slowly my computer load or even indefinitely, My Windows very slow closing, my windows Media Player to load very slowly, WHY?

  My problems

  1. whenever I open Windows Media Player it doesn't load and opens after 10 minutes or 1 hour.
  2. sometimes when I open my computer it loads only and don't show any drive and keeps loading forever.
  3. my windows every time stops very slowly and sometimes takes up to 10 to 30 minutes.

  There are many other problems in my windows

  What I've done
  1. run CHKDSK on / r, / p, / f mode - can not solve my problem.
  2. run sfc/scannow - Can not solved my problem.

  And many other things but did not solve my problem.

  I don't want to reinstall my windows.

  I have HP Pavilion laptop g4 laptop.
  2 GB of RAM, 2.2 GHZ AMD Dual Core with 1 GB graphics processor.
  500 GB of hard drive.

  And if anyone knows then please tell me how to repair with HP Recovery CD Windows 7 without formatting my hard drive because it can format
  My drive hard and do not want this.

  Thanks in advance.

  Please answer as soon as possible.

  OK bro it was only with the problem with DAEMON TOOLS, it was not uninstall up to 5-6 days I go to mood safe and uninstalled and then resrtarted it works better and now my work laptop as before.

• BlackBerry Smartphones loading very slowly via USB power supply laptop

  When I use the wall charger, my fine storm costs.

  But if I connect it with the sync cable to my laptop - laptop is turned on with the BB Desktop software running (and I can confirm that I have a backup of the BB Desktop software then the drivers seem to work), the storm is charging is very very very slowly or not at all.

  Is it supposed to load OK via USB to the laptop power?  How can I go on troubleshooting this?

  Your question is not a problem, but normal and the answer "why" is simple. Wall charger puts out simply more power that the USB port on your laptop needs to (or can). In general, any single USB port is 100-150mA (and can be lower if your running on batteries and the system is allowed to control the ports), while the wall charger is to switch off a little more (700mA)... constantly.

  Not to mention that when connected to the laptop there is communication that passes between the device and the computer, especially if you use the Desktop Manager, which makes peripheral 'work' and try to reload at the same time. Sometimes the ' workload ' can be greater than the rate of charge, so why he does not pay at all.

  IMHO, load your device with the supplied charger. Only use your computer to charge your device in case of emergency. If you insist on charging the system with your laptop... Plug in your laptop computer, close the Desktop Manager and Device Manager and it should load a bit faster.