My payment is not
OK when I cancelled my subscription to creative cloud, that I just forgot to update my debt card information
the next thing you know I raised an email saying that my payment has no cause that I didn't update my debit card, I have been negligent in this regard
the next day, I try to call the client support and without their help, they can't hear what I'm saying
So I need inform adobe that I should update my credit card number
any ideas?
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Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
Similar Questions
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NET. RIM. BlackBerry.Payment does not?
Hello
We tried just to implement the PaymentService. (https://developer.blackberry.com/air/download/)
Unfortunately, we have had no success because the importation of net.rim.blackberry.payment will not work.
We use the new tablet OS SDK 3.2.1 and we imported the anes following:
QNXDevice
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QNXSkins
BlackBerryPushService.ane
We also imported these CFC:
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Normally we will not need these swcs and donkeys, but we don't know why we cannot access the net.rim.blackberr.payment.
We use Flash Builder 4.7 (64-bit)
Best regards
IMO
Found the necessary swc.
C:\Program Files (x 86) \Research in Motion\blackberry-tablet-sdk-3.2.1\frameworks\libs\blackberry\blackberry.swc
Maybe this should be included in the documentation...
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I talked to two people of Adobe support and called my bank on my last payment of Adobe not passing is not by. Nobody seems to know what is the problem and I am extremely frustrated because if the payment does not pass by in about two weeks my subscription will be cancelled. It seems that payments from don't not by has been commonplace but some responses to other people that I've read were not useful. Adobe support keeps telling me that my Bank (Chase) refused the payment, but when I called, they said there is no reason why the payment might be refused. I have more than enough money in my account and everything I bought was very well. Looks like Adobe made a test payment for $1.00, which crossed. I have been a loyal customer of the creative cloud for a while now and I've never had problems so far. This must be resolved as soon as possible. I am a student who relies on multiple Adobe programs for classroom work.
I understand that it is very frustrating going through this, have you tried to change the credit card & check, I think this could work.
If it please try it & let us know about it.
Concerning
Stéphane
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I'm not able to update my credit card. Change the payment does not appear next to my plan for
I'm not able to update my credit card. Change the payment does not appear next to my plan for
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
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Trying to convert a trial to paid membership, but the payment gateway is showing the location in India and in Indian currency. I am based in the United States have changed in the account setting too but the gateway payment does not seem to change.
Hi Khushboo,
On the bottom of the page of Adobe, you will see an option to change the region, make sure that you have the United States he and on the purchase page to change your currency to the U.S. dollar as well.
Let me know if it helps.
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Sarika
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I bought a year of adobe cc today. The screen came to tell me that he has been to process my payment, do not press the 'back' button or refresh the page, because this could take a few minutes. 7 hours ago. I contacted the Department of chat help and told me it would take 24 hours to process. Is this normal? Why the screen me "a few minutes" looks like if she's actually 24 hours? Does anyone else have this problem? I'm so tempted to just refresh the page and try my luck with my credit card, canceling a second payment if it happens. THIS could be faster.
Hi stephanie palmer,.
We would like to inform you that your order has been placed successfully and you can the course using the subscription.
Please follow the link mentioned to install products below.
Using creative cloud | Download, install, update or uninstall applications
Kindly share the results once made.
Thank you
Atul Saini
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Proof of payment is not displayed / cannot access CC applications
Dear members of Adobe support,
How can I prove that the subscription that I use has been validated and paid for and regain access to my Cloud apps creative?
I have checked and rechecked my payment details, but I'm not be able to restore access to the applications.
Also, the regular "history of applications" does not display the last payment as having been already treated...
I thank you and look forward to receiving help.
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
If that fails to help, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Change the credit card on Pay Pal payment option: not so fast!
I have been informed by cat care client Adobe tonight that if you are currently subscribed creative cloud you can not change your payment option credit card with Pay Pal without cancel your subscription and get a new one. Can someone please explain to me why I have to jump through hoops to Adobe for an option which should be a simple change in their payment system?
PayPal is a third party making the payment on the account of the customer, the credit card payment is directly through the Bank.
The payment system are strictly regulated in virtue of planned policies & guidelines. It cannot be changed.
Care credit may be changed.
Concerning
Stéphane
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Over the past 4 months, I have received emails about my payments cannot be processed and continually tried to adjust my payment method to make it work.
My subscription expired because Adobe seems unable to accept my payment. PayPal and my credit card is in perfect working condition. actually, I just used this method of payment two hours earlier and it worked perfectly. I continually checked Paypal to see if my orders were placed, and they do not seem to work. I don't really know what the question, but I really need to use Illustrator in the week, and it would be incredible if it was possible to make a payment and reactivate the account. I am more frustrated with this issue.
Does anyone have suggestions of how this problem could be solved? Thank you!
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==>==> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link belowCreative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
Cancel account - when payment has not been taken
My photography CC subscription expired a week ago, he couldn't be taken payment as the card used is no longer valid (he was scammed). I am also very busy so didn't notice this.
I don't want to renew so I'm safe to assume that the account is effectively dead as payment cannot be taken.
You try to start photoshop has indicated he wants a license agreement accepted so I guess that means that he has stopped working unless I have to resubscribe?
It is not a Cancel option visible in the web pages of adobe - the only link is to use the forums
Finally found a phone number for adobe UK.
They confirmed that if the payment cannot be made after 30 days, then the account is closed and no action is required.
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I JUST PAID A CLOUD CREATIVE LICENSE AND PAYMENT DOES NOT APPEAR ON MY ACCOUNT!
I paid for a license of creative cloud, the number of payment is:
10042714459
My credit card has been charged, and this license does not appear on my account. Several times I chatted with support and nothing happened, I think that Adobe has stolen my money. Please I need an answer as soon as POSSIBLE!
My Adobe ID is: deleted personal information >
Is the latest issue of frequency: 0215717942
Thanks for your help.
Alejandro
Post edited by: Ani * Adobe
Hello
Your order has been cancelled and refunded. Invite you to place a new order and it should work.
^ Ani
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Urgent: Credit payment card not work
Hello
I pay for an annual subscription to the sum of the INR. 25,920.00. I tried to make the payment in two instalments. Unfortunately, as soon as I hit the button for confirmation of membership, the icon of treatment (4 places) guard animation for quite a long time (10-15 minutes). As a result, nothing happens. Can you please check?
Thanks and greetings
Parich Singh
This is an open forum, Adobe support... do not post private information
Coordinates of Adobe - http://helpx.adobe.com/contact.html can help
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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I want to improve my plan, but it is only giving me the annual and monthly payment option not
Question says it all. I want to pay monthly and not 500 right, how can I change this?
Thank you
Please contact support:
Concerning
Megha Rawat
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payment does not pass because of insufficient funds, need help
My annual contract expired last month (07/07/15) because my Bank froze my credit because of insufficient funds card. It will continue this month for sure that I was able to pay. The thing is, I don't know if I will have to pay the remaining months because he has not been paid last month and I think penalties or something. I hope that it is not. Help, please.
You can review the terms and conditions of subscription here.
Canceling an annual plan (even if paid monthly) can cause a penalty because the commitment to subscribe for a whole year is rewarded with a better price than the monthly rate.
See also: survivor or restart your Creative Cloud membership.
Guinot
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How many times should we post a message until someone recognizes them? It's the fourth time I had to write a message and I have not yet been recognized.
Since this is an open forum, not Adobe support... you must contact Adobe to help staff
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
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