My Presario c500 cd-rom is no longer reads discs and has stopped working.

When I put a disc to play a game or watch a movie is no longer tries to read the disc. What should I do?

Hello

1. have you made changes on the computer before this problem?

2. What is the exact error message or error code?

3. is your CD/DVD work fine?

4. is that your CD/DVD drive appears in windows Explorer?

Method 1:

I suggest you check the CD/DVD works with another computer.

Method 2:

Run the fixit for the following Microsoft fixit and if that helps.

Your CD or DVD drive cannot read or write media: http://support.microsoft.com/mats/cd_dvd_drive_problems/

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060#moreinfo

Note: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

More information consult:

CD/DVD drive is not detected (Windows Vista)

http://h10010.www1.HP.com/ewfrf/wc/document?cc=us&DLC=en&docName=c00817052&LC=en&product=3318985


Note: registry Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

 

Note: check the cables of the drive The edges of the metal panels can cut the skin. Make sure not to drag the skin along any inside metal edge of the computer, this product contains components that can be damaged by electrostatic discharge (ESD). To reduce the risk of ESD damage, work on a floor of these, use a static dissipative work plan (for example, a conductive foam pad), and wear an ESD wristband attached to the surface of the Earth.

Note: BIOS change/ semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

Hope the information is useful.

Tags: Windows

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