my printer will not turn off

Office Jet 6500, wireless, printer will not turn off.

Disconnect the power from the back of the printer for 30 seconds.  Plug in and turn on.

Tags: HP Printers

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    I understand that you have an HP printer that keeps giving you flashing lights and does anything currently. I'm sorry to hear that, but he's going to do my best to help you after collecting a little more information

    1. what model HP printer work?

    2. is the printer connected directly to a wall outlet?

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    I can't wait to hear back from you, have a nice day!

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    Welcome to the Forums of HP Support! I see that you have found an error code on your HP Officejet Pro 8500 first, you are unable to power the printer on or off.

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    Please call the HP Technical Support for assistance.

    If you are in US , toll free # is 1-800-474-6836.

    If you are not in US , then log on to , bottom left it is an icon of the world map, click it, then select the region that you belong to, which would then provide the support options for you for this region.

    Kind regards

    Give Kudos to say 'Thank you' by clicking on the White Star under my name.

    Click on 'accept as Solution' if it has solved your problem, while others may find it.
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