HP officejet 8500 a 910 will not turn off

I have a 8500 a which worked well in the past. It is set up as a network printer. last week went to use the printer and the power button has been lit in green and then dimmed and then back to green, a slow pulse glow. I couldn't be able to top or power down. LCD screen was also incarcerated. I have one plugged in the unit from the wall and waited a few minutes. Clogged again and it went through the start of the SS.  tried to no print, no luck, lcd screen calmed locked and I can not turn off the machine using the power button.  Help

Hello

Please perform the below mentioned steps that should solve the problem.

  • Unplug the power cord from the back of the printer.
  • Power to the router.
  • Connect the power cord to the printer. If the printer does not power ON automatically, then press the power button on the printer.
  • After the printer is in sleep mode, do a copy of the document or image.
  • Now, you can power on the router

Please call the HP Technical Support for assistance.

If you are in US , toll free # is 1-800-474-6836.

If you are not in US , then log on to www.hp.com , bottom left it is an icon of the world map, click it, then select the region that you belong to, which would then provide the support options for you for this region.

Kind regards
Jabzi

Give Kudos to say 'Thank you' by clicking on the White Star under my name.

Click on 'accept as Solution' if it has solved your problem, while others may find it.
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Tags: HP Printers

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