My speakers do not work after the installation of the last

Hello!

After that last HP´s download from HP Support Assistant, my speakers and subwoofer (audio Beats), do not work.

But the headphones work fine.

Spotify does not, they say that my sound card does not recognize them.

It's my unit:

HP Pavilion DV-7 (IN WARRANTY)

Nº of series 2CE2191SCM

Prod No. DEX02UA #ABA

Microsoft Windows 7 Home premium

IDT High Definition Audio Codec

Could you give me a solution step by step, easy to understand, as I don't not computer very experiance?

Thank you very much.

Check your model number again, I can't find the one you listed. You can get the product number by pressing Fn + ESC key or check the service Tag.

Click on the link below. Enter your product number. After you enter the PN, click Next, then choose the software & Drivers.On the next page use the menu drop down to select your (probably Windows 7 64-bit) operating system. A list will fill with the drivers. Download & save the last Audio driver.

http://h10025.www1.HP.com/ewfrf/wc/siteHome?cc=us&LC=en

Go into the Control Panel, programs & features - software uninstall IDT. Reboot the laptop. After loading Windows, install IDT audio by using the downloaded file.

Tags: Notebooks

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