My Windows is unable to shutdown or restart System

I have Windows 7 Ultimate Service Pack 1 on my PC. Sometimes when I restart or shut down my windows, I click on stop or restart several times, BUT it turned off at all! This happens often when I worked with my PC, a lot of time.

Can U help me?

Hello Michele,.

Welcome to the Microsoft Community Forum.

  1. What happens when you click on Restart/Shutdown?
  2. You did no particular change in the computer?

Disconnect all external devices and then try to stop/restart the computer.

Try to start the computer in safe mode and then try to shut down the computer.

Refer to: start your computer in safe mode

http://Windows.Microsoft.com/en-AU/Windows/Start-computer-safe-mode#start-computer-safe-mode=Windows-7

If the computer stops through safe mode, perform the clean boot.

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

See the link to perform the clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

Note: See " " How to reset the computer to start normally after a boot minimum troubleshooting "to prepare the computer to start as usual after troubleshooting. "

Why my computer does not turn off?

Programs sometimes prevent Windows to close properly. When this happens, the screen darkens and Windows indicates which programs prevent the computer from closing, and sometimes why.

The dark screen displays two buttons: Force shutdown and cancel. Clicking Force shutdown closed all programs, closed the windows and then turns off your computer. If you click this button, you may lose all of the work that you have not saved, so if you need to save files, click Cancel to return to Windows and save your work.

Occasionally, you will need to stop manually a program is not responding.

Additional information:

Turn off a computer: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/turn-off-a-computer-frequently-asked-questions

See also the article: you can't do a computer that is running Windows 7 shuts down or sleep

http://support.Microsoft.com/kb/977307/en-us

Let us know the update, we will be happy to help you further.

Thank you.

Tags: Windows

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