NB200 stuttering mouse

I have the NB200, purchased July 29 to Harvey Normans (Dublin). The question that I have is the same as that which is currently under discussion in the American forum of Toshiba, see http://laptopforums.toshiba.com/t5/Keyboards-Touchpads/NB205-N311-W-Touchpad-Issues/td-p/40901

(Now, the American model is referred to as NB205, but other than a change in number, in my opinion, that there is no other difference.)

The issue: the mouse stutters and freezes as you move your finger on the touch pad, that is, do not respond to your finger movement. Enough to be more irritating in constant use.

Now, I've been on Toshiba support, and they say that they have had no reports of such a problem in Europe, mine being perhaps the first? After being on them a few times, most recently this morning, we tried several things including reinstalling the driver (the preinstalled one was the most up to date, as it happens), playing with the touchpad settings to make it more responsive to the touch and go in the Windows Task Manager > process and by setting the "priority" on two list of image names relevant .exe it to "high". I am skeptical about the question to know if this has improved the situation, I'll see tonight what is my experience. First experience suggested that these changes were not working.

The question at the heart is if the problem is a hardware or a software curiously, I said if it's a software problem and I return the Toshiba netbook for verification of diagnosis, I will lead a cost that the guarantee does not apply to software, EVEN if the problem is with the Alps driver installed! The suggestion that I was left with is to clean the machine and do a fresh install, confirm then the problem still exists and if so, return to Harvey Norman or send to Toshiba for repair (if it's a hardware problem!).

As you'll see in the above mentioned American threads, the Toshiba admin in forum acknowledges the problem and says studying there.

My question here: others are on this side of the Atlantic with the same experience as me and you can shed some light on this? Much appreciates your comments, even a solution! I love this netbook with the exception of this very irritating issue and do not want to give up on this.

Other information:
(a) I tested a usb mouse and it works fine, no problem.
(b) I tried with the support from toshiba on the phone to test the touchpad in SafeMode with no joy. the touchpad does not work in safe mode! The Toshiba technician on the phone tried with its netbook and had the same experience in safe mode. He thinks that it is an unrelated question, but this meant not to diagnose the problem was not easy.

Thanks, Eddie

Post edited by: ebyrne41

Hi, I just bought my NB200 yesterday and am having the same problem.
It's really frustrating when I try to click on something by tapping the touchpad and sometimes it is not a click or I have to type many times and a little more difficult to get a single click.

I formatted the hard drive and installed windows 7 to see if that helps, but nothing helped. Also tried installing the latest driver Alps and adjust settings and these are always the same.

So, I came to the conclusion that the most sense.
The NB200 is equipped with an anti-shock mechanism that avoids damaging the drive hard when it is moved or struck, and it's a little too sensitive for my taste.
My guess is that when the anti-shock mechanism is used, it may cause stuttering of the mouse.

I don't know if this could be the problem or not, I just wanted to share my thoughts on it.

Tags: Toshiba

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    * CONCLUSION *.

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    * INFORMATION SYSTEM *.

    Computer name: BONAS
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    CPU: GenuineIntel Intel (r) Core i5-3337U CPU @ 1.80 GHz
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