Need help on why the text size continues to change as I'm typing or research. Need help on why the page disappears when I try to send email or when I try to view a page online.

Can someone tell me how to fix these issues?  When I type a message by e-mail or through a Web site, I get the microscope & then the text size change automatically if small I can't read.  The other problem I have is that I continue to in getting kicked off the e-mail page or Web page without hitting any other buttons.  When I type an email, and more text size change, I get a message box asking me if I want to leave the page, click ok or if I want to stay on the page, click Cancel.  I always click Cancel, but get kicked off the e-mail page anyway and have to start over.  This happened to someone?   I asked Acer (my brand of windows 7 computer) for help, but they say the warranty that I treat these & have to pay.  I asked Microsoft to help on this, but I have to pay.  I got this Acer Aspire 7540 for about a month.  Cannot get help anywhere.  Anyone know what to do or where I can ask for help?

Hi Phylomel,

-Since when are you facing this problem?

-Do you have yo umake any changes made to your computer before this problem started?

-This only happens when you access email through Internet Explorer?

-This happens on all the websites or any websites?

However, you can try to optimize the settings of Internet Explorer on your computer and check if that helps you solve the problem. Access the link below and follow the steps to optimize Internet explorer.

http://support.Microsoft.com/kb/936213

Also, you can check if the CTRL key on the keyboard is sturck and if the program is based on shortcut keys.

You try to use the on-screen keyboard and check if the problem persists.

Steps to start the on-screen keyboard on:

1. click on start.

2. open the control panel (Classic view).

3. click on ease of access Center.

4. click on on-screen keyboard

You can also try starting an online virus scan to check if your computer is infected and remove infected items and check if it helps you to solve the problem. Go to the link below to run an online virus scan.

http://safety.live.com

I hope this helps. Let us know the result.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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