Need help recovering from a blue screen. I re from the installation discs on hand and not intend to save all data currently on the hard disk.

A number of months ago one of our computer got a virus and has gradually become unusable. He started as a kind of spyware, that obviously was not what it seemed. Now, we are to receive a blue screen every time we try to start the computer if I try in safe mode it brings me to the "Administrator" or "name of the wife." When I click on one of these he says it saves the parameters and then returns the same screen. I received what I believe to be the re installation of Dell discs, but now I don't know how to access. Thanks advance!

If you have a Dell recovery disk, put it in the optical drive and restart the computer. As the computer starts, press the F12 key and choose to boot from the optical drive. The restore disc will start and that you follow the instructions.

If you have a true Dell disk operating system, follow the steps above to boot from the disc of the operating system. Here are the links explaining how to do a fresh install of XP. Once your operating system is installed, you will then need to install the drivers for all your hardware. If you have received a genuine Dell OS disk you have too a disc called "Dell Resource CD". This CD has all of the drivers. Put in the drive, install the application, and then install the drivers that are found.

Don't forget to update XP Service Pack 3 and make all Windows updates. Update of the common as programs Adobe Reader, Java, Flash, etc. for the latest versions. Install a good antivirus like NOD32 (commercial), Avast or Avira (free versions available).

http://michaelstevenstech.com/cleanxpinstall.html - Clean install - how-to
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - what you will need at hand

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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