Need your advice and help

I devastated m!
I live in America, but I need all the help I can get!

Last summer, I bought my first NEW Toshiba laptop, sure that he would be the BEST computer I've ever owned! Well, that was until the NEW HDD has not only three months later, making me lose ALL the images of my childhood! Ready to recover all these photos, I put off to send the laptop to Toshiba for repairs as my father and I worked for months to try to extract the data from a failed hard drive. We spent many hours and a lot of money, and nothing has worked. Resigned, I called Toshiba to get my hard drive replaced (my computer was under warranty). Although the first lady was unfriendly and rude, the case manager I talked after him was the image of professional, she apologized profusely and said: second day of air would be sent a box to pick up my computer! She promised that the repair would cost nothing, take only a week and returned the second day of the air! I was happy!

Two days later, I registered for the box when he arrived, packed my computer and sent it to Toshiba. I received a call to let me know that they have received and a call a week later to say it had shipped and was heading towards me! It had to happen on Tuesday, so I stayed home all day not wanting to miss his arrival, imagine my surprise when not only did he not arrived Tuesday, he didn t happen several days after as well!

On Friday, I was quite worried call Toshiba. When I explained that I would have received my computer now, they told me that UPS had rendered the computer at my door on Tuesday! My Doorbell never rang and was never asked to sign for a package! Toshiba said that they did not apply for a signature on my laptop $800! They said that it was the fault of UPS s and I should talk to them! So, either he was delivered and stolen or never delivered at all!

When I called UPS, they apologized for the confusion and said that Toshiba would have to be the one to bring it to the missing point! Then I called once more where they told me there was nothing they could do and that I would have to file a police report and talk to Toshiba repair service. I been waiting for 45 minutes for service and nobody has ever said! When I finally hung up and called back case manager, I spent more than an hour on the phone, explaining that even if I understood that it was an opportunity very rare for Toshiba, I could not afford to spend hours waiting for a Department that did not, only to try to solve a problem that could have been avoided on Toshiba end of s if they requested a delivery signed on a very expensive item! And they would not have had to face this problem if they were not given a defective item in the first place! They told me to wait for Department of repairs to call and that I had to file a police report, provide documents and wait for Toshiba and UPS to hash things.

Well, the repair Department has STILL not returned my call, although several messages have been sent to them to ask them to call me! I am a student and desperately need a computer to take care of the College work, taxes, planning and other! I can't afford the many months it will take to get this sorted out in addition to the EIGHT months that I have owned a computer brand new broken! I put t know what to do!

My mother suggested that I use my prepaid Legal Service to resolve, but I d really rather not venture that disorder can anyone suggest a solution? It seems as if it was too rare an opportunity that Toshiba says it is, he n t be as big of a deal just replace my computer which should not have failed in the first place!

Thank you very much
Channing Trainor

Hello

Sorry to hear about all this.
I would like to offer help, but you are in America, and I don't know how it works here.
Maybe you should this post on the forum we Toshiba and chat about it with people who live in the United States.

Here is the link - http://forums.toshiba.com/t5/Laptops/ct-p/c_laptops/tshb

In any case, I recommend you contact Toshiba hotline and ask for help.
They have accurate information about the provider of service and clarify this point with them. I also believe that each service provider has the opportunity to check all deliveries and to clarify the situation.

I'll keep my fingers crossed for you!

Tags: Toshiba

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