NEGATIVE Page number

Hello

On many different models of the HP LaserJet, life County goes backward.

I have trawled through the forums and found this issue several times before but I still have to find answers.

HP LaserJet, many different models, we have thousands of printers in our society, many of them. We all control our machines through SNMP software. When we looked at the lifecount of machines, we saw machines fell thousands of engravings. To check that it was not the software we physically is went to the machien and printed pages of config which showed the fall. Suddenly, the machines that had been installed a few years ago had made only 200 prints!

We had manually a wide reading of some of the machines - a week later, when the SNMP alerts us to a drop of water, we went to the machine and playback was lower - there defintely lost charges.

I also know that it is not isolated to us. I saw him to other companys. Please can you help push this problem transfer or have a resolution.

For example:

The printer was showing a number of 56 000 prints, then 20,000 pages.

-I think they fall mutiple times, sometimes for less than 10 prints, some up to 40,000.

I saw concerned models: (I've added what I think, it's the release date)

LaserJet color LaserJet 55502002

LaserJet 2100 Series 1999

Color LaserJet 400 M451n 2011

LaserJet 4000 1999

LaserJet 4050 1999

LaserJet 4200 2002

LaserJet 4300 2002

LaserJet 4345 2004

Color LaserJet 500 M551 Apr-12

LaserJet 5550 Jun-05

LaserJet 600 M601-Feb-12

LaserJet 8000 2000

LaserJet 9050 Jun-05

LaserJet CP3525 Jul-05

LaserJet P2055dnJun-05

LaserJet P3005 Jul-05

LaserJet P3005 series Jun-05

Series LaserJet P3010 Jul-05

LaserJet P4014 Jun-05

LaserJet P4015 Jun-05

-We tried the Firmware update on a sample, but this had no effect. I knew that it would not help as this issue seems to go through a large number of machines and many different firmware versions.

-It is 100% not someone set to zero off the machine.

The problem with the question is that if you're looking for him so it is unliekly you will see it.

Some of the reasons why it is important for the correct lifecount.

-Many machines are charged cost per copy of our days. If these charges are incorrect it will do questions.

pre-owned - 2nd may have a much higher than the desplays machine number.

-Audits of companys will be incorrect/how much is a printing company.

Thank you for your help in advance

Hello

I wanted to update everyone on this issue that I've seen some other reports of the present on the web.

I was in contact with HP and registered a case of this problem. HP have reproduced this issue themselves - so it's a fault in the machine. They believe that this is a big in the firmware and are working on a fix for our machines. I suggest, if you have the problem you contact HP and save it.

Tags: HP Printers

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